I usually don't write reviews unless the service has been brilliant, but in this instance the service was so bad I'm going to write a review and hopefully they will feel the need to improve their service. There's not much I expect from an estate agent; besides showing me the property, telling me all the details regarding the property in the contract and then handing me the keys once we're agreed......pretty simple really! I don't want to spend my time writing an essay so I will just list the things they did wrong: Sent the wrong letting agreement out 'twice', one without a 6 month break clause which we asked for. The second time with the wrong amount per month. The agent never replied to emails, we emailed him 3 times and he didn't get back to us, once with the same question hoping he would reply. They then send the same emails out again and again and again with questions you've already answered. Each time we called it was someone else relaying a message. We had to chase them to get the keys, then they gave us the wrong keys so we had to go to the estate agents and get the right ones. They sent us the wrong inventory list which had a charge for another client. Then they have their 'Landlord' app which is just a sales promotion app recommending all the utility services they are in bed with which send you sales emails everyday. The most unprofessional, unorganised and big shambles of a company I've ever gone with.