If I could I’d give 0 stars I would, they treated me so bad. They charged 400 for cleaning after a month of living there, house had be cleaned, 300 damaged theyre were absolutely no damages and they still charged me. Ive been contacting them no stop but only when i left a review then the contacted. Absolutely terrible and unacceptable behaviour shame on u

If I could I’d give 0 stars I would, they treated my friend so bad. They charged I’m 400 for cleaning after a month of living there, house had be cleaned, 300 damaged (there no damages ) still charged him. He’s been contacting them no stop but only when he left a review then the contacted. He left the house cause a family member as ill and he had to go back to his country. Was told it was fine but the agency and there will be no charger. Unacceptable service

Prospect is not trustworthy. Make sure to ask your peers about Prospect's reputation before committing to anything. Remember that estate agents serve the landlord's interests, not the tenant's, and they might conveniently overlook tenants' rights either due to negligence or bad faith. Read the law and know your rights. Read carefully every piece of legal they produce, only communicate by writing, and keep your copies. The most intriguing thing is that even the landlords I've spoken with haven't vouched for Prospect. Avoid.

I rented a flat from Prospect and vacated it on December 14th, its been 2 months and they didn't return my holding deposit yet, they inspected the property along with the landlord when I handed over the keys to them, and said in a week we will deposit the deposit or 1st week of January as they might be going on holidays. After holidays when I asked about the deposit they said that owner is asking for 700 pounds for deductions, I lived for 8 months only in that flat. they asked me to file the TDS case if I am not in acceptance with the deductions. I filed the TDS dispute, not sure how long it is going to take it solve.

This agent will do everything possible to keep your deposit. Despite paying for professional cleans, decorating and spending more time making your old house nice and shiny instead of getting your new house ready to be lived in, they will take you to the cleaners literally. Do not use Prospect. We were evicted at Christmas after 10 months on a 3 year term, we had a leaking conservatory for 10 months, (which made our sofa mouldy and it went to the tip) loads of people came to quote but never to fix (until the week before we were moving suddenly its being fixed) We had drains that didn't drain and our shower was regularly a bath full that didn't release water, this went on for many months. We moved into a flooded kitchen with a dishwasher left in the middle off the kitchen which didn't fit under the unit so we had to ask for it to be removed and get a smaller one. Turned out the reason the dishwasher was flooding the kitchen was because it wasn't plumbed in correctly. We paid a professional plumber to sort the plumbing issues and a professional contractor to put TVs on walls etc to ensure no damage. We moved into an unfurnished house full of furniture which we were expected to just keep. We were told the landlord is selling when actually he let his family move in. Prospect have harassed us for the most ridiculous things such us 'all of the window keys' which were never provided, a radiator cap? a light bulb? seriously? They want us to send another cleaner to clean while the landlords family are now living there? Making us feel like we trashed the house, like we were not clean people. We left that house immaculate and the landlord has confirmed he is happy with the condition yet the agents are relentless and despite us paying £450 on professional cleaning the carpets, professional clean of the house and decorating all at Christmas, making Christmas pretty crap, while finding a deposit to move they still want £500 from us! People forget tenants have invested a lot of money into 1 property and we had moved into the area from London this same year too so new jobs, money was tight, all our savings were in the house and it takes time to be in a position to move again, but we didn't cause a fuss, we vacated even despite the fact we were told 'how sorry the landlord is, he will be flexible and let us stay on or go early. We finally secured a house after searching frantically over Christmas to be told, no they wont let you leave early! I had to argue the fact we were told we could leave early so we agreed a date and now its a NO? Finally we compromised on 1 week but jeez! this isn't good for anyones mental health. Honestly, in my 20 years being an agent myself and over 20 years renting properties personally I have never ever experienced anything like this. I would never recommend this agent to anyone because they are very efficient and fast at securing the business but I am not surprised to see how many people have had similar issues to us. This was our first maritial home and it was an absolute nightmare. Their cleaning company even said it, they're over the top and always do this to tenants. Two cleaning companies wouldn't take on the additional clean prospect have suggested due to it not being a job worth doing, the house is clean!

I would say zero star! Maidenhead branch took details twice in different months never bothered to come back. Only time i got such experience from estate team.

Enquired about a property to be told it's under offer. A week later the property still had not been updated so enquired again, it's now had an offer accepted. Property still not updated on online portals, showing as available. This is against Rightmove rules and the agent is doing it to get more exposure.

They could not be less professional, and insist on tying their hands behind their backs using the useless GoodLord web site for references. Most renters require 30 times the monthly rent. If you're shopping for a house at 3,000 pm, you'll need 90,000GBP. Anyone with that capital would have it investing in the stock market. That's not acceptable for GoodLord. You'll have to sell all your shares and convert them to cash. Absolutely ridiculous. So you're living in your new house losing earnings every day? I don't think so.