A mixed experience. I would use again but mainly due to Tracy’s fantastic interpersonal skills and support during the purchasing process. I viewed multiple properties with different agencies and Prospect were by no means the ‘fore runner’ in regards to customer service. There was nothing wrong as such, although communication could have been better. However, once the offer was accepted, they were fab! Tracy was incredibly accommodating and answered any questions and responded to messages in a very timely manner, and for that reason, I would recommend!

Excellent communication & a professional service. High initial rental cost - I was charged £300 on referencing fees for example on what was not a very expensive lease. Overall 4/5.

I would like to extend my thank you to Amber Forrester for managing the property I have letted for the last few months in my 2.5 yrs stay. It goes without saying that Amber has been the most responsible and best property manager representing Prospect during my stay here delivering exceptional and quality driven service which I appreciate a lot. Prospect has been a good estate agency for me. The level of customer service improved a lot ever since Amber became the property manager. Haroon Malik.

A pretty average experience of trying to rent through Prospect. Didn't seem on the ball, their finance vetting third party couldn't cope with a retiree with savings/investments. OK I guess if you're a wage earner who fits their spreadsheet model. The lettings side of Prospect tried their best to overcome the hurdles .

My experience of using this company was really mixed. My estate agent changed part way through purchase, Bernadette ended up looking after my case and was knowledgeable and very responsive / proactive in communication. I was grateful to have her help with navigating the process. At times I would have benefitted from more information - things like getting a Buyers Survey was never flagged to me as something I should be doing, if anything I was deterred from completing one. As a result it happened really late in the process and it was helpful and would have been more beneficial had it been done earlier so I could have used the outcome to negotiate on costs. I took the keys after buying the property from one of the agents who met me outside, no one asked for my name, let alone checked my ID which seems like an oversite when giving out keys to a property.

The lettings team at Prospect found us good quality tenants quickly, so we are very pleased with the service we received from everyone we dealt with. However, the sales team keep harrasing us with calls about selling our house through them despite being told many times we are not interested. We have complained on four occassions now but still the calls keep coming - we had another one earlier today. Sorry to air this publicly - but you did write to me asking for my views on your service! I would of awarded 5 stars to the letting team but the sales side of the company have let you down badly and we will certainly never use Prospect now for any future sales.

If you are looking to sell your property with Prospect Estate Agents in Reading! Do not go with them! I had a call back from them to follow up on the valuation they gave me! The estate agent on the phone was going on and on and on trying to get me to go with them when I already chose an estate agent! They were bad mouthing the estate agent I went with too! This is very unprofessional! I was dealing with an estate agent called Toby from Reading! He was going on and on and on! When I was happy with my decision to go with the estate agent I wanted! They even called the estate agent I went with liars!!! This is very unprofessional attitude! Should have just said “thank you and yes that’s fine” not go on and on about this! Trying to sell and sell! I would never go with you now on this basis! They were trying to put my property on the market for £20k less than i wanted it on for too!! Terrible and unprofessional to bad mouth a competitive business Edit: Dated 1st April 2025 another estate agent from Prospect called Luke today called me up! He called me up 3 times!! When I told him leave me alone and don’t contact me again!!! He called me 3 times!!! This is now harassment and I am going to get the police involved!!!

Have the most awful experience My mom got ill we have to go back to our country and they agree and lie to us saying was fine , then a woman call Samantha Baron just told me they will deduct £700for cleaning and damages after my mom never live there the most inhuman agency , they really don’t care about people at all , shame of you Prospect The most awful experience This agency is terrible After we Move be wise of my mom illness The landlord agree to pay the full deposit For a house full of mild that I have clean myself Now they took £700 For cleaning ( that I have already pay someone else ) and damage when no one has live there Shame of a company like this Completely inhuman That’s what they do to I’ll people rip them off with no explanations