Tried to rent several flats through them / arrange viewings. Susan stopped responding to my partners attempts at communication - via phone, email and even in-store. I assume we weren't the right type of clientele - but they didn’t need to be so rude. Maybe they're a 5-star company, we just didn’t experience it.

Please advertise the property which is having two bed and two bathrooms whether it is for couples or family. Whenever you guys advertise the property with two bed and two baths it is just for two people. Don't waste time of the people who is searching for the property with kids.

Our experience renting through Dey King and Haria was unfortunately disappointing, particularly in terms of communication, responsiveness, and how they handled our deposit at the end of our tenancy. Communication was a constant issue. For example, we requested a doorbell (for our top floor flat, which was advertised with a working intercom system) within the first month of moving in, but it took nearly eight months of repeated follow-ups before we finally purchased one ourselves. We also discovered that the fire alarm, which had been marked as compliant in the check-in report, was actually out of date when we moved in. After notifying the agency and receiving no response, we had to buy and install a new one ourselves, and only after pressing the matter were we finally reimbursed. The issue of mould was another ongoing problem. When a new shower was installed, the contractor advised that an extractor fan was essential to prevent further mould buildup in the poorly ventilated bathroom. However, despite repeated requests, the agency refused to install one. The resulting mould accumulation was then used against us at check-out, with Dey King and Haria attempting to charge us for something that was clearly a structural issue and not the result of neglect. The deposit return process itself was frustrating. The inventory clerk was very insistent at the beginning of the tenancy that certain items, like minor scuffs or marks, would be considered wear and tear. Yet, at the end of our tenancy, these same items were flagged as issues, directly contradicting what we were initially told. This inconsistency made us question the impartiality of the inventory clerk and whether he may have been incentivised to support the agency in holding back a portion of our deposit. The deposit deductions themselves seemed overly aggressive, focusing on trivial details like minor dust accumulation. We took good care of the property and had it professionally cleaned before moving out, but it felt as though they were determined to maximise deductions regardless. All in all, if you’re considering renting through Dey King and Haria, be prepared for slow or inadequate responses to maintenance requests and potentially aggressive treatment of your deposit. Our experience left us feeling that Dey King and Haria would benefit from improving their responsiveness and adopting a fairer, more tenant-friendly approach to their work.

discrimination - tenant with child(s) Hi To whom so ever it may concern, Today I spoke to one of your employees. I believe her name is Susan who deals with all the calls related to rents in watford. This is not the first time, in fact this is the 4th time i spoke to her and all i hear from her is that "the landlord won't take any child" all for different properties to rent. If that is the case why don't you mention that in the description when you advertise and i am so sure that not all the properties that is dealt by DKH has clients who has a condition of excluding potential tenants with children This is a clause that either Sofia is applying to tenants that have child for some reason or DKH has a policy like this. We would like an explanation and clarity of DKH's stance on this to understand what exactly is the matter here and we seriously would like to escalate it wherever and to whoever in the following possible ways. relevant ombudsman service or scheme: If the company doesn't respond or you're not happy with their response, you can complain to the relevant ombudsman service or scheme. The Property Ombudsman (TPO) and Property Redress Scheme (PRS) are two independent redress schemes that property agents must belong to. You can check the agent's website to see which scheme they belong to. Involve a trade association or professional body: If the agent is a member of a trade association or professional body, you can contact them. These bodies enforce standards and can take disciplinary action Contact your local authority for advice: You can contact your local authority for advice. Get independent legal advice: You can get independent legal advice.

Had to make a claim with MyDeposits to get my deposit back. MyDeposits gave me back a big chunk of the withold deposit. This estate agency will take your money if you don't make a claim or if you don't fight for it.

Please avoid renting with them at all costs! You will never get your deposit back. Our flat was 30+ year old and tired as you would expect, which we accepted when we moved in. We lived there only 11 months as the house was poorly insulated, we even had ice inside the house in the winter months, they never fixed it (among other things) so we decided to leave the flat. To our surprise, when we handed over the house, they brought their 'expert', a guy called Mark who has been with them for ages, as an 'independent' inspector, who obviously isn't. They will claim all kinds of non-existent changes and damages and deduct if from your deposit! they event claimed is our fault that a crack appeared on the ceiling! AVOID!

Popped in to inquire about a flat to rent right next to Nascot Wood school. We were told that it is unsuitable for us because we have a small children.

We recently rented a one bed flat from Dey King and Haria for a year and 3 months. The tenancy didn't start off in the best way, as the agent provided us with incorrect information regarding the Sky capability of the flat. Additionally, although the property appeared to be in good condition at the start of our tenancy we suffered a number of issues throughout culminating in a serious leak. The leak was never completely addressed as the agent and Landlord (Ganesha Cardiff Ltd) avoided making concrete commitments to repair and subsequently threatened us when we complained about their lack of action. The leak reoccurred and, despite being notified, no action was taken by Dey King and Haria to prevent it from happening again. Inevitably, the leak reoccurred on a third occasion and mould appeared in our flat shortly thereafter. During our tenancy we were mainly dealing with Ketz Haria who was extremely rude and unhelpful throughout. Ketz avoided contacting us in writing and frequently called my partner and I at work despite us making it clear that this was not convenient for us. Furthermore, Ketz attempted to gaslight us regarding the condition of our flat and the lack of repairs and frequently misrepresented our communication when doing so. Our tenancy was unfortunately very stressful which was only exacerbated by the poor management of the property by Dey King & Haria and Ketz' treatment of us as tenants.

I had a horrible experience - I called to enquire about a property. The agent proceeded to take my details saying he would now have to ask me some "intrusive questions". Upon finding out my partner was a stay at home parent he immediately dismissed me. He said i should continue looking on zoopla and someone will eventually rent to me but his agency cannot, as my partner "would never pass the background check". Yet I am looking to rent a property myself and I am employed and have savings! Pretty nasty experience

Rented one of their properties for 2 years with my partner. Ketz would call my partner while we were both at work. This was frustrating as I was not part of any decisions regarding my own flat. I asked him to call me because admittedly I am the awkward one who will have questions or just email both us so we are all in the loop. Ketz continued to contact my partner via phone. My partner admitted he felt like piggy in the middle too. After Ketz called my partner 4 times one afternoon and then emailed us with conflicting information regarding our move out date. I asked him again to just email both of us moving forward and again he didnt bother replying. Instead he just continued to call my partner at work. At that point I decided to leave this review.