Rented one of their properties for 2 years with my partner. Ketz would call my partner while we were both at work. This was frustrating as I was not part of any decisions regarding my own flat. I asked him to call me because admittedly I am the awkward one who will have questions or just email both us so we are all in the loop. Ketz continued to contact my partner via phone. My partner admitted he felt like piggy in the middle too. After Ketz called my partner 4 times one afternoon and then emailed us with conflicting information regarding our move out date. I asked him again to just email both of us moving forward and again he didnt bother replying. Instead he just continued to call my partner at work. At that point I decided to leave this review.

I am reviewing on behalf of a friend. I am totally shocked at the way the estate agent treated them .. they were buying a property. Estate agent ignored calls and emails even on completion day! They did not get their keys on the day and I had to encourage them to call directly. This has inconvenienced them and sadly not people to complain but as someone who is likely to sell .. this is an agency I would avoid!

Appalling customer service and extremely unprofessional, called to advise on property availability and the advisor was patronising and belittling. Estimating my monthly expenses, saying 'the landlord would not accept someone like you.' DO NOT USE THIS COMPANY unless you are looking for an unqualified financial advisor!

I would not recommend this agency.NegativeProfessionalism

I would not recommend. I rented a property and it was a very bad experience. At the move in the flat was in black out and filthy. Be extremely careful with the Inventory and the inventory clerk.NegativeQuality, Professionalism

Appalling customer service and extremely unprofessional, called to advise on property availability and the advisor was patronising and belittling. Estimating my monthly expenses, saying 'the landlord would not accept someone like you.' DO NOT USE THIS COMPANY unless you are looking for an unqualified financial advisor!

Giving one star as I can’t give less than that. I’ve been waiting 2 months already to get the keys from my new flat and the staff ignores me every time I go to speak with them, and let’s no talk about how many emails I have sent already without any answer from anyone. They don’t care at all about their customers. If you email them wait at least 2 weeks until you get an answer of course. Never renting or buying a house from them, really bad service and incompetent people. I’m in a situation where I really need these keys and no one I doing nothing about it, we are talking about keys, what you use to get into your house