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Dey King and Haria Estate Agents

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Thought they were professional when we signed up but when the tenancy agreement ended it was another story.

1.00 /5

I called to view a property and I was told I "should probably have a mortgage in principle before viewing". I work in the banking industry, have gotten an affordability check and have about 15% deposit saved already. Yet the agent on the phone spoke as if I was an idiot because I am a first time buyer. I was supposed to get a call back on a viewing I wanted to book and never heard back. I guess they dnt like first time buyers.

Reply from agent

Hi Tulsi, Whilst it is our policy that everyone who views a property through our agency is financial ly verified, it is unacceptable that you did not receive a call back. Financial qualification is a commitment we give our clients, so despite your position we must treat everyone equally. Can you please email ben@deykingharia.co.uk with the agents name that you spoke to, and the property that you would like to see and I'm sure that we can make the necessary arrangements. I apologise if the agents tone was taken wrongly, we observe all agents to ensure they treat all clients and applicants with the utmost respect so again I apologise if you had a different experience on the occasion you called.

1.00 /5
Reply from agent

We pride ourselves on good customer service and should we ever fall short of the high standards we set, we want and need to know why. On this occasion, we hold our hands up to what appears to have been a communication error. However, in order to make amends, we offered a company director assist you with your rental search and put you forward for other suitable properties. We have dealt with the matter internally and apologies for any inconvenience caused.

1.00 /5

The worst estate agents what I have come across. Had a viewing of property, wanted to palce an offer, but was told to wait for call from agency until tomorrow morning. When rang them up I found out that the propery was sold to someone else who had viewing 30 minutes after us and they were allowed to place the offer?? Absolutly disgusting and unfair manners from this estate agents.

Reply from agent

We pride ourselves on good customer service and should we ever fall short of the high standards we set, we want and need to know why. On this occasion, we hold our hands up to what appears to have been a communication error. However, in order to make amends, we offered a company director assist you with your rental search and put you forward for other suitable properties. We have dealt with the matter internally and apologies for any inconvenience caused.

1.00 /5

Dey King and Haria (DKH) are the reason Estate Agents have a bad name. After over ten weeks of dealing with them we feel emotionally (and financially!) drained, and have been forced to live in our friend’s spare room for many months longer …

Reply from agent

Hi Louis, We are surprised after our earlier conversation that you have left this review. To clarify, we still to this day have not had contact with the previous buyer or their solicitor since early January, we have written evidence from our client's solicitor that the original contract had been requested back and we had no evidence to the contrary that this had not happened. Our client (the seller) had also requested his solicitor obtains the original contract papers on several occasions. We encouraged you not to proceed with committing money on the purchase until we had confirmation that the original contract had been returned and thus you would have been protected against this happening. As I said earlier we are sincerely sorry for how this situation played out, it is a first for us and certainly not how we conduct our business. You were not an additional option, from all we knew you were the only option for our vendor, unfortunately that was clearly not the case despite all of the information we had received in the weeks prior to last Friday. Regards, Dey King & Haria

1.00 /5

Dey King and Haria (DKH) are the reason Estate Agents have a bad name. After over ten weeks of dealing with them we feel emotionally (and financially!) drained, and have been forced to live in our friend’s spare room for many months longer than we’d hoped. We were shown a property that we were told was back on the market as a result of the initial purchase not being able to proceed as quickly as required. We were then told by DKH that if we were able to get everything in place then we would be in pole position to purchase. As such, we proceeded to put pull out all the stops and had everything ready on our side within two weeks, and were told that the contract for the original purchaser would soon be returned. For the subsequent eight weeks we made daily calls to DKH to enquire about when this would happen – at the same time as our solicitors were progressing with the case (which DKH were fully aware of) incurring considerable costs. We were promised calls back with further information on dozens of occasions from everyone at DKH (but mainly Sam & Ben), and heard back only a handful of times – even if there wasn’t any particular news to update us with I simply don’t understand how they can so brazenly promise to call us back on so many occasions and yet claim to offer such good service. Finally, after ten weeks, DKH rang us to say that the vendor had exchanged with the original purchaser. Everything now made sense.. despite their laughable claims to the contrary they had simply been using us as an additional option for the vendor, putting our lives on hold in the process and leaving us out of pocket of in excess of £1,500. A few weeks would have been acceptable.. ten weeks of lying to us with costs mounting up is a disgrace. At the very least they done a very poor job communicating with us, but they were very much playing the game. We feel that we have been treated absolutely despicably and would actively discourage anyone from dealing with them in the future. Avoid like the plague.

Reply from agent

Hi Louis, We are surprised after our earlier conversation that you have left this review. To clarify, we still to this day have not had contact with the previous buyer or their solicitor since early January, we have written evidence from our client's solicitor that the original contract had been requested back and we had no evidence to the contrary that this had not happened. Our client (the seller) had also requested his solicitor obtains the original contract papers on several occasions. We encouraged you not to proceed with committing money on the purchase until we had confirmation that the original contract had been returned and thus you would have been protected against this happening. As I said earlier we are sincerely sorry for how this situation played out, it is a first for us and certainly not how we conduct our business. You were not an additional option, from all we knew you were the only option for our vendor, unfortunately that was clearly not the case despite all of the information we had received in the weeks prior to last Friday. Regards, Dey King & Haria

Contact details
Sales Phone:

01923 831 020

Lettings Phone:

01923 831 020

Lettings Email:

watford@deykingharia.co.uk

Opening hours

Unknown

Address

129 The Parade High Street, Watford, Hertfordshire, WD17 1NA, WD17

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