discrimination - tenant with child(s) Hi To whom so ever it may concern, Today I spoke to one of your employees. I believe her name is Susan who deals with all the calls related to rents in watford. This is not the first time, in fact this is the 4th time i spoke to her and all i hear from her is that "the landlord won't take any child" all for different properties to rent. If that is the case why don't you mention that in the description when you advertise and i am so sure that not all the properties that is dealt by DKH has clients who has a condition of excluding potential tenants with children This is a clause that either Sofia is applying to tenants that have child for some reason or DKH has a policy like this. We would like an explanation and clarity of DKH's stance on this to understand what exactly is the matter here and we seriously would like to escalate it wherever and to whoever in the following possible ways. relevant ombudsman service or scheme: If the company doesn't respond or you're not happy with their response, you can complain to the relevant ombudsman service or scheme. The Property Ombudsman (TPO) and Property Redress Scheme (PRS) are two independent redress schemes that property agents must belong to. You can check the agent's website to see which scheme they belong to. Involve a trade association or professional body: If the agent is a member of a trade association or professional body, you can contact them. These bodies enforce standards and can take disciplinary action Contact your local authority for advice: You can contact your local authority for advice. Get independent legal advice: You can get independent legal advice.