We recently rented a one bed flat from Dey King and Haria for a year and 3 months. The tenancy didn't start off in the best way, as the agent provided us with incorrect information regarding the Sky capability of the flat. Additionally, although the property appeared to be in good condition at the start of our tenancy we suffered a number of issues throughout culminating in a serious leak. The leak was never completely addressed as the agent and Landlord (Ganesha Cardiff Ltd) avoided making concrete commitments to repair and subsequently threatened us when we complained about their lack of action. The leak reoccurred and, despite being notified, no action was taken by Dey King and Haria to prevent it from happening again. Inevitably, the leak reoccurred on a third occasion and mould appeared in our flat shortly thereafter. During our tenancy we were mainly dealing with Ketz Haria who was extremely rude and unhelpful throughout. Ketz avoided contacting us in writing and frequently called my partner and I at work despite us making it clear that this was not convenient for us. Furthermore, Ketz attempted to gaslight us regarding the condition of our flat and the lack of repairs and frequently misrepresented our communication when doing so. Our tenancy was unfortunately very stressful which was only exacerbated by the poor management of the property by Dey King & Haria and Ketz' treatment of us as tenants.