Our experience renting through Dey King and Haria was unfortunately disappointing, particularly in terms of communication, responsiveness, and how they handled our deposit at the end of our tenancy. Communication was a constant issue. For example, we requested a doorbell (for our top floor flat, which was advertised with a working intercom system) within the first month of moving in, but it took nearly eight months of repeated follow-ups before we finally purchased one ourselves. We also discovered that the fire alarm, which had been marked as compliant in the check-in report, was actually out of date when we moved in. After notifying the agency and receiving no response, we had to buy and install a new one ourselves, and only after pressing the matter were we finally reimbursed. The issue of mould was another ongoing problem. When a new shower was installed, the contractor advised that an extractor fan was essential to prevent further mould buildup in the poorly ventilated bathroom. However, despite repeated requests, the agency refused to install one. The resulting mould accumulation was then used against us at check-out, with Dey King and Haria attempting to charge us for something that was clearly a structural issue and not the result of neglect. The deposit return process itself was frustrating. The inventory clerk was very insistent at the beginning of the tenancy that certain items, like minor scuffs or marks, would be considered wear and tear. Yet, at the end of our tenancy, these same items were flagged as issues, directly contradicting what we were initially told. This inconsistency made us question the impartiality of the inventory clerk and whether he may have been incentivised to support the agency in holding back a portion of our deposit. The deposit deductions themselves seemed overly aggressive, focusing on trivial details like minor dust accumulation. We took good care of the property and had it professionally cleaned before moving out, but it felt as though they were determined to maximise deductions regardless. All in all, if you’re considering renting through Dey King and Haria, be prepared for slow or inadequate responses to maintenance requests and potentially aggressive treatment of your deposit. Our experience left us feeling that Dey King and Haria would benefit from improving their responsiveness and adopting a fairer, more tenant-friendly approach to their work.