Please avoid renting with them at all costs! You will never get your deposit back. Our flat was 30+ year old and tired as you would expect, which we accepted when we moved in. We lived there only 11 months as the house was poorly insulated, we even had ice inside the house in the winter months, they never fixed it (among other things) so we decided to leave the flat. To our surprise, when we handed over the house, they brought their 'expert', a guy called Mark who has been with them for ages, as an 'independent' inspector, who obviously isn't. They will claim all kinds of non-existent changes and damages and deduct if from your deposit! they event claimed is our fault that a crack appeared on the ceiling! AVOID!