This review has been requested to be removed as it is not a review about Movenowproperties.com.

Hello John, Thank you for bringing this to our attention. We’re sorry to hear about the issue you’ve experienced. This is the first time we’ve been made aware of the matter. We will speak to the tenant regarding this issue, in the meantime to help us investigate and resolve this as quickly as possible, please contact us on 01924 249349. As this issue relates to a tenant matter rather than the service provided by the business, we do request for your review to be taken down.

Hello Danny Thank you for taking the time to review our company on Rateragent. I am very sorry to hear you left as a unhappy tenant but I do appreciate your feedback. I would like to take this opportunity to advise you the process of the Deposit Protection Service (the company who held your bond) As we take your bond on behalf of the landlord we have to work for them and request the bond to be deducted as they request, even if we do not agree with them. (This information can be verified by speaking to The Deposit Protection Service 0370 7071677) I appreciate the end of your tenancy did not end well and the landlord requested we deducted money from your bond. As a company who fully manage properties as part of our service to the tenant we insist the bonds must be held with the DPS. This is so if landlords try to take money from your bond which they are not entitled to, your money is protected and the DPS decide who the money should be refunded to. In your case they agreed and you received the bond back. We do this in the hope that tenants understand it is not ourselves trying to keep your money. I do hope you understand now that we did not try to keep your bond and if you do agree to our comments it would be greatly appreciated if you were to amend your review. Please do not hesitate to contact me if you wish to discuss this further. 01924 249349 Sam@movenowproperties.com

Hello John, Thank you for bringing this to our attention. We’re sorry to hear about the issue you’ve experienced. This is the first time we’ve been made aware of the … More

Hello Selina, Thank you for sharing your feedback. I’m genuinely sorry to hear about your experience, and I’d like to provide some clarity. After reviewing your application, we received a negative reference from your current landlord, which indicated concerns regarding the maintenance of the property and damage to the carpets. Based on this information, our landlord made the decision not to proceed with your tenancy. We understand that you provided photographs and your inventory as requested, and we appreciate your cooperation. However, despite these efforts, the landlord remained firm in their decision. Once we received the final instruction from the landlord, we attempted to contact you and your partner via phone. Unfortunately, we were unable to reach you, and with the weekend approaching, we sent an email to ensure timely communication. Regarding the reservation fee, as per the application agreement you signed, this is non-refundable in the case of a negative reference. Please feel free to reach out if you have any further questions or require additional clarification. We appreciate your understanding and wish you all the best moving forward.

Hello Karl, We always aim to provide a safe and comfortable living environment for our tenants and work closely with landlords and contractors to resolve maintenance issues as efficiently as possible. We are sorry if you feel that our communication did not meet your expectations, but please know that our team acted in line with our procedures to resolve the situation as swiftly as we could. If you would like to discuss this further, we would be happy to arrange a call or meeting at a convenient time. Your feedback is important to us, and we remain committed to ensuring the best possible experience for our tenants.

Hello Abideen, we are sorry to read this review! The referencing failed as you / your partner was in rent arrears at your current property at the time I am afraid. Due to this we were unable to proceed. The reservation fee is a none refundable which you were aware of, it was also stated in the application forms you both signed.

Hello Samuel, Unfortunately, your referencing did not pass due to the nature of your zero-hour contract, which does not provide guaranteed income. Although we understand you are currently working full-time hours, this type of contract means hours and income could change at any time, which impacted the referencing outcome as your income is not guaranteed. As outlined in the initial forms you signed, the reservation fee is non-refundable if the reference does not pass due to the employment check. We wish you all the best in your property search.

Hello Steve I am sorry to read your review and very saddened to hear you feel this way As the office manager when you contacted me to book a second viewing we made you fully aware the vendor was reviewing an offer and we were just awaiting buyers proofs. As you requested a second viewing the vendor was happy to accommodate this. As a proud family run company we never have intentions of misleading any clients and are truely transparent with all the information given. Again I’m sorry your offer was not accepted on this occasion however we would delighted to assist you in the future should you wish to purchase another property from us. Samantha moate Movenowproperties