My partner and I are not happy with how Billie has handled our situation of applying for a property over the last couple of weeks, we have been emailing her and been getting no response from 4 emails now and every time we call she's not taking out calls, we were informed she was working over the weekend but didn't respond back? She tried calling us on Friday evening, both our phones rang for less than 30 seconds instead of waiting longer she decided to email us I feel like she could have tried calling a little longer. We are financially in a tough spot now because we have to be moved out of our property less than 1 week they've taken our deposit which my partner and I am saved up for, I have now called and been informed that the property we have paid a deposit on has been taken by another tenant, I've asked if we could have our deposit back due to our circumstances in writing, Billie didn't speak to ask but got another employee to deliver the answer which was no, in a way I guess this has helped us because we wouldn't want an agency that can't have compassion in these circumstances. I would like this complaint taken further or I would like to speak to a complaints manager. Responding to reply- Thank you the response, communication is so important And if Billie had taken time out of her day to contact me or take any of my few calls like you have done this outcome of this bad review would have been different regardless I'm not happy with the service we received.
10 Rishworth Street, Wakefield, West Yorkshire, WF1 3BY, UK, WF1
Selling and Letting Properties throughout the Wakefield District Movenowlettings has been trading since 2008 specialising in selling and lettings throughout West Yorkshire. Our success is achieved by maintaining a professional friendly and reliable service. Selling and Letting executive homes, family homes, barn conversions, detached, semi detached, terraced, apartments and studios in the following areas: Wakefield Town centre, Ossett, Horbury, Gawthorpe, Stanley, Lofthouse, Outwood, HallGreen, Durkar, Normanton, Sandal, Walton, etc. <br><br> Established tradition and values <br> Movenowproperties is a highly focused company with a great desire to maintain the professional, efficient and courteous way that our business operates. We opened our office in 2008 and have established ourselves as the area's leading sales and letting agent. We are continually looking to improve every aspect of our business from customer service, staff development & training, understanding and embracing the very latest technology and the delivery of high quality property information. <br><br> High standard of professionalism / Peace of mind <br> Having over 25 years experience by Amanda Rickett (Company Director) and the team, our reputation has proved to be extremely successful. <br><br> We have a devoted team, striving for the best results for both Vendors, buyers, Landlords and Tenants. Each member achieving job satisfaction through growth of the business. <br><br> Our office opening times are: <br><br> 8:00am - 7:00pm Monday to Friday <br> 10.00am - 4:00pm Saturday & Sunday
Director
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