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Movenowproperties.com

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

My partner and I are not happy with how Billie has handled our situation of applying for a property over the last couple of weeks, we have been emailing her and been getting no response from 4 emails now and every time we call she's not taking out calls, we were informed she was working over the weekend but didn't respond back? She tried calling us on Friday evening, both our phones rang for less than 30 seconds instead of waiting longer she decided to email us I feel like she could have tried calling a little longer. We are financially in a tough spot now because we have to be moved out of our property less than 1 week they've taken our deposit which my partner and I am saved up for, I have now called and been informed that the property we have paid a deposit on has been taken by another tenant, I've asked if we could have our deposit back due to our circumstances in writing, Billie didn't speak to ask but got another employee to deliver the answer which was no, in a way I guess this has helped us because we wouldn't want an agency that can't have compassion in these circumstances. I would like this complaint taken further or I would like to speak to a complaints manager. Responding to reply- Thank you the response, communication is so important And if Billie had taken time out of her day to contact me or take any of my few calls like you have done this outcome of this bad review would have been different regardless I'm not happy with the service we received.

Reply from agent

Hello Selina, Thank you for sharing your feedback. I’m genuinely sorry to hear about your experience, and I’d like to provide some clarity. After reviewing your application, we received a negative reference from your current landlord, which indicated concerns regarding the maintenance of the property and damage to the carpets. Based on this information, our landlord made the decision not to proceed with your tenancy. We understand that you provided photographs and your inventory as requested, and we appreciate your cooperation. However, despite these efforts, the landlord remained firm in their decision. Once we received the final instruction from the landlord, we attempted to contact you and your partner via phone. Unfortunately, we were unable to reach you, and with the weekend approaching, we sent an email to ensure timely communication. Regarding the reservation fee, as per the application agreement you signed, this is non-refundable in the case of a negative reference. Please feel free to reach out if you have any further questions or require additional clarification. We appreciate your understanding and wish you all the best moving forward.

Contact details
Sales Phone:

01924 249349

Lettings Phone:

01924 249349

Lettings Email:

info@movenowproperties.com

Opening hours
Monday-Friday: 08:00 - 19:00 Saturday: 10:00 - 16:00 Sunday: 10:00 - 16:00
Address

10 Rishworth Street, Wakefield, West Yorkshire, WF1 3BY, UK, WF1

Selling and Letting Properties throughout the Wakefield District Movenowlettings has been trading since 2008 specialising in selling and lettings throughout West Yorkshire. Our success is achieved by maintaining a professional friendly and reliable service. Selling and Letting executive homes, family homes, barn conversions, detached, semi detached, terraced, apartments and studios in the following areas: Wakefield Town centre, Ossett, Horbury, Gawthorpe, Stanley, Lofthouse, Outwood, HallGreen, Durkar, Normanton, Sandal, Walton, etc. <br><br> Established tradition and values <br> Movenowproperties is a highly focused company with a great desire to maintain the professional, efficient and courteous way that our business operates. We opened our office in 2008 and have established ourselves as the area's leading sales and letting agent. We are continually looking to improve every aspect of our business from customer service, staff development & training, understanding and embracing the very latest technology and the delivery of high quality property information. <br><br> High standard of professionalism / Peace of mind <br> Having over 25 years experience by Amanda Rickett (Company Director) and the team, our reputation has proved to be extremely successful. <br><br> We have a devoted team, striving for the best results for both Vendors, buyers, Landlords and Tenants. Each member achieving job satisfaction through growth of the business. <br><br> Our office opening times are: <br><br> 8:00am - 7:00pm Monday to Friday <br> 10.00am - 4:00pm Saturday & Sunday

Our team

Samantha Moate

Director

Jamie Manning

Amanda Rickett

Association of Residential Letting Agents
National Association of Estate Agents
Property Ombudsman Sales
Property Ombudsman Lettings
NLA
Ombudsman Services
Residential Sales Redress Scheme and OFT Approved Code
OFT Approved Estate Agent Redress Scheme
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
360 Photography
Professional Photos
Smart Viewing
Social Media Campaign
Video
Virtual Reality
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure

No awards information available

Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
360 Photography
Professional Photos
Smart Viewing
Social Media Campaign
Video
Virtual Reality
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure

No awards information available