Movenowproperties.com

10 Rishworth Street, Wakefield, West Yorkshire, WF1 3BY, UK, WF1

Claimed branch

Review

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Danny Hewitt The Trusted Agent 10 November 2015

Unhappy tenant

I rented a house from Move Now and mostly they didn't seem bad. They were a bit slow to come in and sort issues and their charges were high, though from what I have seen, probably about average. The trouble came when I moved out though. They tried to blame me for damage to the house which hadn't been there when I moved out and tried to keep a large chunk of the deposit. Fortunately they were ruled against and I eventually received the money back, but I would never trust them again.

Reply from Movenowproperties.com: Hello Danny Thank you for taking the time to review our company on Rateragent. I am very sorry to hear you left as a unhappy tenant but I do appreciate your feedback. I would like to take this opportunity to advise you the process of the Deposit Protection Service (the company who held your bond) As we take your bond on behalf of the landlord we have to work for them and request the bond to be deducted as they request, even if we do not agree with them. (This information can be verified by speaking to The Deposit Protection Service 0370 7071677) I appreciate the end of your tenancy did not end well and the landlord requested we deducted money from your bond. As a company who fully manage properties as part of our service to the tenant we insist the bonds must be held with the DPS. This is so if landlords try to take money from your bond which they are not entitled to, your money is protected and the DPS decide who the money should be refunded to. In your case they agreed and you received the bond back. We do this in the hope that tenants understand it is not ourselves trying to keep your money. I do hope you understand now that we did not try to keep your bond and if you do agree to our comments it would be greatly appreciated if you were to amend your review. Please do not hesitate to contact me if you wish to discuss this further. 01924 249349 Sam@movenowproperties.com

About Movenowproperties.com

Selling and Letting Properties throughout the Wakefield District Movenowlettings has been trading since 2008 specialising in selling and lettings throughout West Yorkshire. Our success is achieved by maintaining a professional friendly and reliable service. Selling and Letting executive homes, family homes, barn conversions, detached, semi detached, terraced, apartments and studios in the following areas: Wakefield Town centre, Ossett, Horbury, Gawthorpe, Stanley, Lofthouse, Outwood, HallGreen, Durkar, Normanton, Sandal, Walton, etc. Established tradition and values Movenowproperties is a highly focused company with a great desire to maintain the professional, efficient and courteous way that our business operates. We opened our office in 2008 and have established ourselves as the area's leading sales and letting agent. We are continually looking to improve every aspect of our business from customer service, staff development & training, understanding and embracing the very latest technology and the delivery of high quality property information. High standard of professionalism / Peace of mind Having over 25 years experience by Amanda Rickett (Company Director) and the team, our reputation has proved to be extremely successful. We have a devoted team, striving for the best results for both Vendors, buyers, Landlords and Tenants. Each member achieving job satisfaction through growth of the business. Our office opening times are: 8:00am - 7:00pm Monday to Friday 10.00am - 4:00pm Saturday & Sunday

Website: http://www.movenowproperties.com/