Romans - Uxbridge
Romans - Uxbridge
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1.00 /5
1.00 /5
They are simply, thieves! This agency stole from Me 500£ without doing nothing! I do not recommend!
1.00 /5
We have had a very poor experience as tenants with this Company. From the start they put on Rightmove a misleading add and when we move to the property we discovered something else,also ,nobody there to show us around.We made a complaint to the head office, but we only got a poor apology. Very expansive compare with other companies ,unprofessional ,poor service and no comunication. Never again!!!!
1.00 /5
My family,were planning to rent a house,but after all payments(a lot of extras was added as well and paid extra),then was requested additional paper work.We spent 7 days to send them all proofs.Our secure deposit now gone 500 pounds and will never recommend this agency to my friends.
1.00 /5
Money grabbers. I lived in the cold for all of the winter season because the Property Manager , Joseph Hayes did not, through the landlord, provide adequate heating. A fault that had been reported for over one year. Now they refuse to return my deposit. It was all about the rent with these people. I will not give up until I get my deposit back!
1.00 /5
If I sound like a displeased customer it's because I am. Today marks the end of a long and thoroughly dissatisfying relationship with this company. I'm sad to say I was a tenant of theirs from the point they purchased this business from Bennet Residential. The predecessor was by no means perfect but by comparison they were a glowing beacon of customer service. Romans really is that bad. I don't base this on a single incident, this is an informed opinion developed over a period of time and at all levels of the business. All of which I can back up if anyone at Romans actually gave a damn (they don't, for the record). Just today Romans finally elected to return my deposit. This was not disputed, they just didn't want to give it back and didn't want to put a split second of thought or effort into the process. Paperwork returned by me within 24 hours. A month for them to bother doing anything with it. Tenancy Deposit Scheme says 10 days is acceptable for Return, Romans say 30 days, they returned it on day 31. A cynic would reasonablyy think their staff were being deliberately antagonistic. Talking of their staff: maybe they should look up the words 'thoughtful' 'responsible' 'useful' or dammit maybe even 'proactive'. They refuse to take ownership of even the simplest issue, won't return calls, are quick to blame someone else, and seem to do their utmost to put in absolutely no effort whatsoever. In short: they do not care about you. What they do care about? Fees. The distinct impression I get is that their only interest is in charging fees to their customers. Not reasonable charges for work done but elevated, exorbitant fees for anything they can think of. They'd probably charge their customers for picking up the phone (in fact, they may actually do this but they don't answer them so I wouldn't know). Latest one was a renewal fee detailed in my contract. I was lucky enough to have a legacy contract from the previous owner of the company who do not charge renewal fees but Romans were adamant that I would owe them for this. They didn't actually have a copy of the contract either. They couldn't find it. I had to send them my own copy before they would agree that no fee was due. Talking of said contract renewal? Well, they forgot to renew it. 3 full months after expiry an email saying 'sign here'. Not a call, not a letter, not an apology or explanation, they simply had no clue. Landlady was delighted with that one. Back on said contract I received numerous, written threats of a credit default as after 3 years of tenancy they decided I was paying on the wrong day. Again, as they had no clue about the contents of my contract they appeared just to be making things up. They repeatedly called my wife threatening said credit default (causing her no end of stress and upset) and I had to threaten legal action, asking for a written retraction of their comments (and send them another copy from my contract, their copy 'lost' as above) before this was dealt with. Heaven help you if you need a repair of maintenance issue addressed; the contractors that Romans use for repair work (or perhaps even Romans themselves) quote absolutely exorbitant prices, miles in excess of what work could be completed for on the open market. The issues I experienced in my tenancy were handled by outside contractors after Romans had tacked their pound of flesh onto the cost of the work. Perhaps I feel lucky I even got this far, though. Reporting an issue is generally ignored. Call-backs just don't happen. Nobody within the organisation follows anything up because they feel they don't have to. That would involve effort. I'm sure they'd far prefer to sit there and charge some fees instead. I could go on and cite numerous other unpleasant interactions with this lazy, inept, and utterly unfit company but I shall not give them any more of my time. I am thrilled that I shall never again have to deal with them and would urge that any prospective customer very seriously consider their position before doing so. Avoid at all costs.
Contact details
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Opening hours
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Address
10 High Street, Uxbridge, UB8 1JN, UK, UB8