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Romans - Uxbridge

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

I was unfortunate enough to having to deal with a very incompetent property manager.

Reply from agent

Dear Bashir Neyazi, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

1.00 /5

AVOID DEALING WITH THIS COMPANY! This company is prearranging rent to their favourite customers before even arranging viewings and then they just let people do viewings with no outcomes as tenants already selected prior that stage. They have no roles of dealing with customers and fake excuses and lied to me every time I tried to speak to them to understand the situation.

Reply from agent

Dear Saad Alsari, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

1.00 /5

Absolutely terrible estate agents never on time and like to hassle removal companies don't use if you want a smooth move

Reply from agent

Dear Mark Dixon, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

1.00 /5
Reply from agent

Dear Deyzi Santos, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

1.00 /5

Very rude, and unprofessional. It's been 2 months and still waiting for my deposit back. I certainly won't recommend to family and friends

Reply from agent

Dear Bruna Pignatiello, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

1.00 /5

Yeah just don’t do it if you know whats good for you. I definitely will not be renting through these people again. Moving out was like pulling a tooth with no pain medication. Even after move out I’m still being stressed. No no no. I’ll make better choices in future that’s for sure.

Reply from agent

Dear Nyasha, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

1.00 /5

Roman Estate Agents - Sales and Lettings are absolute charlatans, they will say anything to take your property on. They say a lot of things verbally and will then renege on what they have agreed. You are merely a pound of flesh to them, I would not touch them with a barge pole from personal experience BUT if you have to use them, ensure everything they say is stated in writing. Better option would be to avoid them in all capacities.....

Reply from agent

Dear K, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

1.00 /5

We offered on a property and after starting the paperwork they accepted somebody else offer and carried on ignoring our calls. Highly unprofessional.

Reply from agent

Dear Surbhi Kaur, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

1.00 /5

They might be good if you are a landlord. For a tenant, this is by far the worse agency I have ever dealt with. All reports take months to be settled, some of them did not get fixed after a year. Make sure that you get everything on writing, as phone conversations are worthless with them. Their no deposit option is a joke, you will be paying monthly for years only to have to pay some more at the end of the tenancy because it doesnt cover anything, you might as well throw the money away. If you ask to change from no deposit to deposit option, they will tell you is not avaliable for the property and that you have already agreed to the no deposit option. They will also make you sign for insurance on top of the rent, but if anything gets damaged, it will be on your pocket. If you have any other option at all, skip Romans. It will save you plenty headaches.

Reply from agent

Dear Sir/Madam, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. We have searched our system and can not find a property linked to the name Arantxa Rodríguez. If you could email more information to customerrelations@lrg.co.uk we will be more than happy to investigate this matter further for you. Kind regards, Customer Relations Team

1.00 /5

Very bad experience. All references were made, deposit paid، and checking in date confirmed. Then received a phone call from a rude man telling me we cannot check you in on that date and I can give you your deposit back. Then after that he reveals that Landlord doesn't want kids and that was their reason to cancel although this information was clear from start. And now more than 2 weeks passed and I have not got my money back and had to renew my current tenancy.

Reply from agent

Dear Ehab Foda, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

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Address

10 High Street, Uxbridge, UB8 1JN, UK, UB8

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