Hi Alex, we're saddened to see that our team in Uxbridge have received a low star rating, if you could some information to us we would like to see whether there is anything we can do to turn your experience around and improve on our services moving forward. Please either reach out to me via email at jgilliland@romans.co.uk or contact me on 01344758596 as i'd be more than happy to discuss this with you. Kind Regards, Romans