Hi Mihaela, thank you for your review. As a business we consistently strive to deliver exceptional service, so it is disappointing to hear you do not feel you received this from us on this occasion. We would really like to look into your concerns and I will be doing so in my capacity as Customer Care Manager for Romans, I will speak with the branch about your review and will return to you at the earliest opportunity responding to the email address we have on file for you. If you wish to discuss this in the meantime I can be contacted on 01344758596. Kind Regards, Joe Romans