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Romans - Uxbridge

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Romans - Uxbridge

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

4.00 /5

review by dreamvvville

4.00 /5

It's probably no exaggeration to say that Bennett's helped us buy our dream home. They listened to us when others had not been interested, helped us buy our new house and, within a week, sell our previous house. The actual purchase process wasn't flawless and there are always little things that can be improved on. The important thing for us was that they helped us achieve what we wanted, rather than simply chasing the money - I've not seen those qualities in many estate agents. They are lovely people that I would happily deal with again.

review by Damien Hampton

3.00 /5

review by Kranthi Kiran Vemulapalli

Reply from agent

Thank you for letting us know about your recent visit to Romans Estate Agents Uxbridge.

3.00 /5

Very pleasant and knowledgeable staff.

review by PHG !

Reply from agent

Dear Sir/Madam Thank you for taking the time to let us know about your recent experience. Kind regards Customer Care Team

2.00 /5

would not recommend and / or use them for my property purchases.

review by D C

Reply from agent

Dear D C, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

2.00 /5

I went first time but didn't find anything new nothing was 50% off mention but all clothes price were as usual price. Strange when I ask fr discount they say no really disappointing to go from Hounslow to Uxbridge.

review by Seema Fernandes

Reply from agent

Dear Seema Thank you for your review however it appears that you have logged this against Leader Romans in error. Please would you be so kind as to remove the review as we do not sell clothing. Kind regards, Customer Care Team

2.00 /5

No visit, but there were too many people to contact rather then one single person.

review by Saquib gillett-waller

Reply from agent

Hi Saquib, we’re saddened to see that our team at Uxbridge have received a low star rating after your experience with them. We can see that you left us this feedback with a higher star rating back in March so are saddened to see that this has since dropped. In respect of your points around the number of people you had to contact our lettings business is made up of various departments and teams, we appreciate that some Landlords find it more beneficial to have one point of contact for all matters relating to the management of their property however we don’t believe that this is always feasible. Your designated property manager will generally be the main point of contact throughout your experience after a tenant moves in and will attempt to offer assistance wherever possible although they may not always be the best placed person to answer queries for things such as marketing of the property or account discrepancies and we find that by having a different departments who possess knowledge and expertise of these areas that we can direct you to someone better placed to assist. We hope this helps provide some clarity to our structure and that moving forward we are able to deliver a level of service you are happier with. Should you wish to discuss this then please contact us on 01344758596. Kind Regards, Romans

1.00 /5

review by Ashkan Pakseresht

Reply from agent

Dear Ashkan Pakseresht, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

1.00 /5

I was unfortunate enough to having to deal with a very incompetent property manager.

review by Bashir Neyazi

Reply from agent

Dear Bashir Neyazi, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

1.00 /5

AVOID DEALING WITH THIS COMPANY! This company is prearranging rent to their favourite customers before even arranging viewings and then they just let people do viewings with no outcomes as tenants already selected prior that stage. They have no roles of dealing with customers and fake excuses and lied to me every time I tried to speak to them to understand the situation.

review by Saad Alsari

Reply from agent

Dear Saad Alsari, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team