Thank you for letting us know about your recent visit to Romans Estate Agents Uxbridge.

Dear Sir/Madam Thank you for taking the time to let us know about your recent experience. Kind regards Customer Care Team

Dear D C, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

Dear Seema Thank you for your review however it appears that you have logged this against Leader Romans in error. Please would you be so kind as to remove the review as we do not sell clothing. Kind regards, Customer Care Team

Hi Saquib, we’re saddened to see that our team at Uxbridge have received a low star rating after your experience with them. We can see that you left us this feedback with a higher star rating back in March so are saddened to see that this has since dropped. In respect of your points around the number of people you had to contact our lettings business is made up of various departments and teams, we appreciate that some Landlords find it more beneficial to have one point of contact for all matters relating to the management of their property however we don’t believe that this is always feasible. Your designated property manager will generally be the main point of contact throughout your experience after a tenant moves in and will attempt to offer assistance wherever possible although they may not always be the best placed person to answer queries for things such as marketing of the property or account discrepancies and we find that by having a different departments who possess knowledge and expertise of these areas that we can direct you to someone better placed to assist. We hope this helps provide some clarity to our structure and that moving forward we are able to deliver a level of service you are happier with. Should you wish to discuss this then please contact us on 01344758596. Kind Regards, Romans

Dear Ashkan Pakseresht, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

Dear Bashir Neyazi, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

Dear Saad Alsari, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

Dear Mark Dixon, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

Dear Deyzi Santos, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team