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Maddisons Residential

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

We have sold through Maddisons twice now and both times the service was exceptional. Our most recent sale was not in great circumstances for us, but Deborah and her brilliant team made everything painless and were really sensitive to our needs at the time. I have found them completely trustworthy, hard working and efficient. But also, they make the whole experience a pleasure. Thanks a million ,Maddisons!

Reply from agent

Thank you so much Rebecca for your lovely and generous kind words.  It was an absolute pleasure to work with you again.  I often say that selling someone’s property is a short, intense friendship.  This is now the second time that you have entrusted Maddisons with the sale of your property, so we are now definitely long term friends.  I wish you the very, very best for the journey ahead – happy times are ahead, I am sure.  Deborah and all the team at Maddisons xx

5.00 /5
29.05.2025
Professional, personable, efficient

Maddisons sold our property with such compassion and understanding. Excellent communication throughout from Karen's initial visit to Jane's handling of the sale and whilst it was a small chain, they looked after us at every step. Target price achieved and all done within 14 weeks, from going on the market to completion. We feel very lucky to have been in such capable, professional and friendly hands.

Reply from agent

Thank you so much Nicola, it really was an absolute pleasure working with you and we really appreciated how pro-active you were at every step as well, as this really helped your sale to sail through so quickly. It's a lovely house and your buyers are absolutely thrilled with their new home and we wish you every happiness with your new chapter. Thank you for taking the time to share your experience with us and others, it really does mean so much. Best wishes, Karen, Jane and the team at Maddisons.

5.00 /5
23.05.2025
Best experience by a long shot

Deborah and the team were head and shoulders above other agents we had viewed properties with. Professional and knowledgeable - simple details such as a cheat sheet with all the questions and answers on a particular property make the whole experience better. When it came to the property we purchased, Deborah and Milly were invaluable in getting it over the line, keeping us informed throughout, and even letting us know we completed an hour before our solicitors. We both said we wished we had sold with Maddisons as well!

Reply from agent

Thank you, Jordan, for such wonderful words – they really are so very appreciated.  Yours was a purchase with a few bumps along the way, but with such lovely buyers and sellers on either side of the deal, it was certainly all a lot easier to deal with.  I hope that you are happy in your stunning new home for many, many years to come. Enjoy those views!  Best wishes, Deborah and all the team at Maddisons.

5.00 /5

I would like to say a big Thank you to Karen G and Jane L. We have had some challenging times selling our home, it felt everything that could go wrong 'did', this was out of Maddison's and our control, Maddison's went above and beyond to support us. I am so grateful we had Maddison's as our estate agent. They have been friendly, communicative, professional, transparent, always responding to emails/phone calls and above all very easy to talk to. They work incredibly hard to push the chain through and at times it felt like they were the ones doing all work in the chain of 5. I can honestly recommend them for anyone trying to sell their home. All my previous experiences of estate agents have not been positive, this was so refreshing to work with them. It has been a delight to work with Maddison's and feel they were working with us every step of the way. Thank you Michelle Rumsey

Reply from agent

Thank you so much Michelle for this incredible review of our service... We are so touched by your kind words and thrilled to have been able to support you through the challenges of selling your home - of which there were a few as you say! Karen and Jane in particular send their thanks for acknowledging so publicy how hard they worked - it is enormously gratifying to know that the systmens we work so hard to put in place are working well - we couldn't do what we do without such an amazing team, so your satisfaction and recommendation are the highest compliments we could receive. Thank you so much again for taking the time to provide this testimonial and we wish you all the very very best for the future. Best wishes from us all at Maddisons!

5.00 /5

Having just completed on my first sale with Maddisons I have to say dealing with them is like a breath of fresh air, very professional throughout the whole process, proactive, informative and more importantly they sell when others can't, from the initial dealings with Deborah, James, Milly through to being looked after and kept up to date regularly by Karen and Jane throughout the process, its been a pleasure, Thanks to all.

Reply from agent

Thank you so much Graeme, for such lovely and kind words. We are all so thrilled to hear how pleased you have been and it's been so lovely working with you and we are delighted to be working with you again so soon. Thank you for entrusting the sale of your properties to us and it truly means so much to us, that you have taken the time to share your experience of working with Maddisons. Best wishes from all the team.

5.00 /5

If I could give Karen and Milly 6 stars, I would! They went above and beyond my expectations and made a tricky sale of my mother’s house less traumatic. Nothing was too much trouble and they helped me find additional services like reliable house clearance and professional cleaning services when I got stuck. Always friendly, keeping me advised the whole time - I really could not recommend them highly enough.

Reply from agent

Janie thank you SO MUCH for such a wonderful review. Karen, Milly, and the team were so thrilled to hear such glowing feedback. We were delighted to assist with your mother's house sale and provide support every step of the way, especially at such a sensitive time, so thank you for entrusting us with the sale. Wishing you all the very best for the future and genuine thanks again from us all.

5.00 /5

We have moved house five times and can honestly say that Maddison’s Residential is the most superior estate agents we have ever had. They sold our house, found us a rental property and the icing on the cake, they found the right home for us. The whole process from start to finish was seamless. We never got bombarded with properties they knew would not suit us and even after securing a sale, contact was always available if we needed it. With Maddison’s you are not just a number, you are very much an individual with individual needs when looking for a property. I hope I have explained well enough just how professional and caring this company is. Thank you everyone who made this transition as stress free as possible.

Reply from agent

Dear John and Judi - WOW! Thank you so much for this incredible review of our journey together and it has indeed been a journey! You have been such a pleasure to work for and with and are a fabulous example of how a great relationship with clients can make all the difference. You have both been a joy and while it wasn't always plain sailing, we got there and we couldn't be happier for you. We will of course stay in touch and genuinely, thank you so much again for leaving us such a glowing review. The whole team will be delighted! Very best wishes to you both from us all.

5.00 /5

Thank you so much to the whole team at Maddison's for helping us sell our family home. The whole team are professional, approachable and gave us complete confidence that we had chosen the right agent. If we ever chose to sell again we wouldn’t hesitate to instruct Maddison's. A special thank you to Deborah who went above and beyond and took control of the whole chain and got us all to completion.

Reply from agent

Thank you so much John for this and I know Deborah is delighted to know how happy you are with the service she and our wider team provided. It is very much Deborah's vision to 'do' estate agency intentionally differently so when we hear we have suceeded, it is hugely rewarding. Thank you again and wishing you the very very best.

5.00 /5

James and Caroline have been fantastic since taking on the property that I've been renting. I've had some serious maintenance and security issues recently. After getting in touch to get the issues resolved, they've been quick, coordinated and efficient. I'd recommend them to anyone looking to rent as they get things done. Keep up the excellent work.

Reply from agent

Hi Jamie .. thank you for your kind words and we're delighted that you're happy in being looked after by the Maddisons Lettings team.

5.00 /5

Deborah and Milly were fantastic! As first time buyers, the helped guide us through the process, were informative, and also very accommodating with facilitating multiple viewings of our now home. Milly was great at keeping both buyer and seller side updated on progress, and would chase both sides when bumps in the road occurred. Highly recommend! Thanks.

Reply from agent

Dear Philip, thank you for your kind words and stellar review! We're thrilled to have supported you as first-time buyers and glad that Deborah and Milly provided helpful guidance and clear communication throughout the process. It is so rewarding to hear when we have done a great job! With best wishes and very many thanks again!

Contact details
Sales Phone:

01892 514100

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 16:00
Address

18 The Pantiles, Tunbridge Wells, Kent , TN2 5TN, South East, UK, TN2

When Deborah Richards founded Maddisons Residential in 2013 she wanted to build an estate agency based on truly exceptional service, proactive and honest advice and an utter passion to sell a client’s property for the best price, to the best buyer, in line with their timescales. She combined her many years of working in wealth management with renovating and selling numerous properties, to deliver the ultimate estate agency experience. Now, with an established team and a dominance in family properties in all core Tunbridge Wells’ postcodes, this aspiration has become a reality. Maddisons Residential receive over 90% of their business from client referrals, are an “Outstanding Agent” in the Best Estate Agency Guide, have countless 5 star ratings on Google and consistently exceed industry averages in terms of % of asking price achieved and time to secure a sale. They also have a fierce reputation for holding a deal together once an offer is received, with an envied fall through rate of just 7%. In 2017, Maddisons branched into lettings, where this overriding objective to deliver truly exceptional service continued. Many landlords cite that Maddisons are their “trusted advisor” on their investment property portfolio. Maddisons’ strapline that excellence is not a skillset, it’s an attitude, are words that they live and breathe by, and they cannot wait to show you how.

Our team

Deborah Richards

Managing Partner

James Richards

Lettings Director

Milly Stedman

Sales Progression Manager

Sinead McCurry

Client Partner

Vicky Monaghan

Client Partner

Jane Lewis

Sales Support Manager

Brea

Office Manager

Lisa Lidgey

Client Partner

Karen Galpin

Sales Director

Muge Turner

Client Partner

Lora Grogan

Property Marketing Coordinator

Kate Girling

Client Partner

Sasha Foot

Property Marketing Coordinator

Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Relocation Agent Network
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display