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Maddisons Residential

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

James and Caroline have been fantastic since taking on the property that I've been renting. …

Reply from agent

Hi Jamie .. thank you for your kind words and we're delighted that you're happy in being looked after by the Maddisons Lettings team.

5.00 /5

Deborah and Milly were fantastic! As first time buyers, the helped guide us through the process, were informative, and also very accommodating with facilitating multiple viewings of our now home. Milly was great at keeping both buyer and …

Reply from agent

Dear Philip, thank you for your kind words and stellar review! We're thrilled to have supported you as first-time buyers and glad that Deborah and Milly provided helpful guidance and clear communication throughout the process. It is so rewarding to hear when we have done a great job! With best wishes and very many thanks again!

5.00 /5

I recently purchased a house managed by Maddisons in Tunbridge Wells. They have been amazing and extremely helpful from the beginning to the day of possession. I worked with Jane Lewis and she is extremely diligent and wonderful person to …

Reply from agent

Dear Ankit Jane wanted to reply directly to your very kind words - please see the below from Jane and thank you so very much from all of the team! … More

5.00 /5

I’ve recently started renting a property managed by Maddison’s - So far I’m very impressed. Very slick systems and processes around the initial paperwork/formalities and very efficient in dealing with a couple of maintenance items that needed attention to this point. Further; James who I’ve been dealing with has been very contactable, friendly and professional throughout. I would highly recommend. Thanks

Reply from agent

Thank you for your kind words Karim! We're thrilled to hear that your experience with Maddisons has been impressive, reflecting our commitment to efficient service and professionalism. James and the team are delighted with your recognition and appreciation. Thank you again for taking the time to review your experience.

5.00 /5

If I could give Karen and Milly 6 stars, I would! They went above and beyond my expectations and made a tricky sale of my mother’s house less traumatic. Nothing was too much trouble and they helped me find additional services like reliable house clearance and professional cleaning services when I got stuck. Always friendly, keeping me advised the whole time - I really could not recommend them highly enough.

Reply from agent

Janie thank you SO MUCH for such a wonderful review. Karen, Milly, and the team were so thrilled to hear such glowing feedback. We were delighted to assist with your mother's house sale and provide support every step of the way, especially at such a sensitive time, so thank you for entrusting us with the sale. Wishing you all the very best for the future and genuine thanks again from us all.

5.00 /5

I don’t normally leave Google reviews but Maddison’s Estate Agents have been amazing. From start to finish, the whole process has been so easy. Deborah and her team made selling our home so stress free. Weekly updates always arrived in our mailbox on Friday afternoon so you knew what was happening in the chain up until completion. Thank you Deborah, Milly and team at Maddison’s

Reply from agent

Dear Alison, thank you so much for these kind words. We strive to make the process as smooth and stress free as possible and we are delighted to hear that we have succeeded in this. Wishing you all the very best and with many thanks again for taking the time to send us your thoughts. Best wishes from us all.

5.00 /5

Maddison's helped us purchase our new home and sell our former home. They were professional and experienced. They guided us through both processes in a way that minimized our stress. Importantly, anytime we called their office to make inquiries, whoever we talked to knew who we were and what the status of our purchase or sale was....that reflects their team ethos. We will definitely use them again if needed and will recommend them to our friends.

Reply from agent

Dear Jill, this really is just fabulous to hear - thank you so much for taking the time to write about your experince with us and it is enormously rewarding to know that our clients have been happy with the service they have received. It was a pleasure to work for you and we wish you all the very very best for the future. You know where we are if you need our help again! Best wishes from us all.

5.00 /5

I recently completed a purchase through Maddisons and was thoroughly impressed by the experience from start to finish. The team - particularly Milly - was consistently professional, responsive, and genuinely helpful throughout the entire process. Communication was clear and timely, and it always felt like they had everyone's best interests at heart. What stood out most was the balance of warmth and efficiency - they made a potentially stressful process feel smooth and well-managed. I'd happily recommend Maddisons to anyone looking to buy or sell in the area. Thank you again for your excellent service. Stoyan

Reply from agent

Thank you so much Stoyan for your kind words and for taking the time to share your positive experience with us. It's wonderful to hear that Milly and the team provided a great experience and helped your purchase feel less stressful. We are also so thrilled to hear that you would recommend us to others - thank you so much. Wishing you all the very best and we look forward to working with you again in the future. Best wishes from us all.

5.00 /5

I have just finished a purchase through Maddisons and would recommend them to anyone. Friendly and professional throughout with excellent follow up and attention to detail from all of the team. During the negotiation Deborah and Karen were honest (I think!), clear, responsive and helpful. During the completion, Milly in particular, was really helpful and professional - she even told me about completion before my lawyer!

Reply from agent

Thank you so much for this wonderful testimonial of our service. It is hugely rewarding to know that our efforts are appreciated and our in house processes and systems are working! It was a pleasure working with you and we wish you every happiness in your new home. Best wishes from us all.

5.00 /5

Although we are late to do this review (apologies) we felt that it would be wrong to not give our thanks to Maddisons for the excellent service we received from them last year for the sale of our house. From our first meeting with Deborah when she came for the valuation, from the advice she gave us on presentation, and to the sale, exchange and completion, we found the team at Maddisons to be very professional. Deborah has a great rapport with her clients and her negotiation skills for the sale of our house were excellent. The team provided us with regular updates throughout the whole process and each team member that we dealt with was knowledgeable of our situation along the way. Thank you Maddisons for all your help and professionalism last year, we will certainly come back to you in the future.

Reply from agent

Dear Angela, thank you so much for your gracious feedback and for taking the time to write about your experience with Maddisons. We are delighted that our efforts were successful and it was our pleasure to assist with the sale of your home. It is very pleasing to hear that you felt well looked after by our fabulous team and we will ensure this feedback reaches them also. With very best wishes from us all.

Contact details
Sales Phone:

01892 514100

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 16:00
Address

18 The Pantiles, Tunbridge Wells, Kent , TN2 5TN, South East, UK, TN2

When Deborah Richards founded Maddisons Residential in 2013 she wanted to build an estate agency based on truly exceptional service, proactive and honest advice and an utter passion to sell a client’s property for the best price, to the best buyer, in line with their timescales. She combined her many years of working in wealth management with renovating and selling numerous properties, to deliver the ultimate estate agency experience. Now, with an established team and a dominance in family properties in all core Tunbridge Wells’ postcodes, this aspiration has become a reality. Maddisons Residential receive over 90% of their business from client referrals, are an “Outstanding Agent” in the Best Estate Agency Guide, have countless 5 star ratings on Google and consistently exceed industry averages in terms of % of asking price achieved and time to secure a sale. They also have a fierce reputation for holding a deal together once an offer is received, with an envied fall through rate of just 7%. In 2017, Maddisons branched into lettings, where this overriding objective to deliver truly exceptional service continued. Many landlords cite that Maddisons are their “trusted advisor” on their investment property portfolio. Maddisons’ strapline that excellence is not a skillset, it’s an attitude, are words that they live and breathe by, and they cannot wait to show you how.

Our team

Deborah Richards

Managing Partner

James Richards

Lettings Director

Milly Stedman

Sales Progression Manager

Sinead McCurry

Client Partner

Vicky Monaghan

Client Partner

Jane Lewis

Sales Support Manager

Brea

Office Manager

Lisa Lidgey

Client Partner

Karen Galpin

Sales Director

Muge Turner

Client Partner

Lora Grogan

Property Marketing Coordinator

Kate Girling

Client Partner

Sasha Foot

Property Marketing Coordinator

Ed Macfarlane

Associate Director

Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Relocation Agent Network
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display