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Maddisons Residential

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

We purchased through Maddisons, and found them to be polite and efficient throughout. Obviously they were advocating for their client (and are excellent at getting the best price much to our disappointment!), but were engaged throughout and very pleasant to work with. I would recommend Maddisons whether buying or selling.

Reply from agent

Dear Helen, thank you so much for this - so kind of you to take the time to leave this review for us and so pleased to hear that you felt well looked after. While we are indeed retained by the seller, ensuring our buyers feel well looked after is so important to us. Wishing you every happiness in your new home. Best wishes from us all!

5.00 /5

I would highly recommend using Maddisons Resedential, when selling your house. They are so friendly and helpful. They have a sales progression team which is brilliant as you can contact them at any point to discuss how the move is going and they are always happy to help. I always felt valued and all queries were met with a quick response. I would happily use them again and it really is worth going with a team that are willing to go the extra mile to help you.

Reply from agent

Thank you so much Sam for these incredibly kind words! We really enjoyed working for you and are delighted that you were happy with the service received. Yours was not straightforward but we got there! Wishing you and your lovely family much happiness in your new home. Best wishes from us all at Maddisons!

5.00 /5

I can’t recommend Deborah and the whole team at Maddisons highly enough. They are always on hand with information, help and advice. Fantastic communication so you always know how your buy/sell is progressing and answer any questions regardless of how big or small. The best estate agents I have ever had the pleasure of dealing with.

Reply from agent

Thank you so much for taking the time to write this lovely review Caroline. We are so happy to hear you were pleased with the service received. We strive to communicate well with our sellers and buyers and it is so rewarding to know our hard work is recognised and appreciated! With many thanks again and very best wishes from us all.

5.00 /5

Duncan and I prepared our house for sale in advance of hitting the market, Maddisons understood our house and to whom it might appeal. Their presentation in photo, description and video form showed our home at its very best. Maddisons knowledge of the market and experience of handling potential buyers, serious or otherwise, came through. When our chain broke James took quick and effective control getting us back on track with a new buyer within days. We can now understand why Maddisons are such a popular agent in Tunbridge Wells.

Reply from agent

Thank you so very much Kay for these kind words. We thoroughly enjoyed working with you both and are so delighted that everything went smoothly (in the end!). We are also delighted to hear that you felt well looked after and that we managed the process well. With all the very very best for the future!

5.00 /5

We recently used Maddisons to buy our house. They were extremely accommodating. Making time over the Christmas period to show us the house. Always replied promptly to any call. Kept us updated on a weekly basis to progress of purchase. We would thoroughly recommend. A follow up to the above review of our purchase. We went on to rent our property out and continued to use Maddisons. One year on they found us our tenant. They are always eager to help and prompt to reply to issues that have occurred. To date they have been exceptional. Long may it continue. Thank you We used Maddisons for 18 months, renting our property out to an exceptional tenant that Maddisons found. Maddisons always responded immediately to any query we had, even if it was the weekend. We have since moved back to our property and couldn’t fault how the property had been managed. Thanks Maddisons

Reply from agent

We will ensure it does, Lindsay ! Thank you for trusting us with your home and Maddisons will continue to strive for the exceptional

5.00 /5

Excellent agent with outstanding attention to detail and professional advice. Being entirely new to renting out my property, James and Simon at Maddisons gave excellent guidance and were always at the end of a call or email. A first-rate service all round.

Reply from agent

Thank you for your kind words Nathan .. it is a pleasure working with you and we are delighted to be looking after your property for you.

5.00 /5

I would thoroughly recommend Maddisons as a letting agent. We rented a family property and the service and communication has been professional, efficient and prompt thoughout. This has also included rectifying the odd issue that has occurred during our tenancy swiftly using professional tradesmen.

Reply from agent

Hi Mark - thank you very much indeed and we were delighted to be able to find you your temporary home and settle you in quickly and comfortably. We very much hope that we'll now be able to find you your next and more permanent home too !

5.00 /5

I have no hesitation in recommending Maddisons Residential and would, without doubt, use them again in the future. Nothing was too much trouble and the whole team were such a pleasure to deal with. I’ve honestly not come across letting agents like them before. Professional, friendly, ethical and all round lovely people. Make life easy for yourself and put your trust in this fabulous company - you won’t regret it!

Reply from agent

Thank you so much Eleanor .. we very much hope that you settle well into your new home and very much look forward to seeing you and Lola on The Pantiles when you next visit Tunbridge Wells x

5.00 /5
11.05.2022
Excellent and professional agents

We would highly recommend Maddisons for letting and managing your property. Efficient, friendly and professional. Makes letting easy. Thank you to James and his team.

Reply from agent

Thank you so much for your kind words! We strive to be efficient, friendly and professional so we are delighted you were happy with the service you received! Many thanks from James and all of the Maddisons team.

5.00 /5
Reply from agent

Thank you Christopher for a 5 star review. It is really appreciated! Best, Deborah

Contact details
Sales Phone:

01892 514100

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 17:30
Address

18 The Pantiles, Tunbridge Wells, Kent , TN2 5TN, South East, UK

When Deborah Richards founded Maddisons Residential in 2013 she wanted to build an estate agency based on truly exceptional service, proactive and honest advice and an utter passion to sell a client’s property for the best price, to the best buyer, in line with their timescales. She combined her many years of working in wealth management with renovating and selling numerous properties, to deliver the ultimate estate agency experience. Now, with an established team and a dominance in family properties in all core Tunbridge Wells’ postcodes, this aspiration has become a reality. Maddisons Residential receive over 90% of their business from client referrals, are an “Outstanding Agent” in the Best Estate Agency Guide, have countless 5 star ratings on Google and consistently exceed industry averages in terms of % of asking price achieved and time to secure a sale. They also have a fierce reputation for holding a deal together once an offer is received, with an envied fall through rate of just 7%. In 2017, Maddisons branched into lettings, where this overriding objective to deliver truly exceptional service continued. Many landlords cite that Maddisons are their “trusted advisor” on their investment property portfolio. Maddisons’ strapline that excellence is not a skillset, it’s an attitude, are words that they live and breathe by, and they cannot wait to show you how.

Our team

Deborah Richards

Managing Partner

James Richards

Lettings Director

Emma Bennett

Operations Director

Milly Stedman

Sales Progression Manager

Sinead McCurry

Client Partner

Vicky Monaghan

Client Partner

Jane Lewis

Sales Support Manager

Brea

Office Manager

Lisa Lidgey

Client Partner

Karen Galpin

Sales Director

Angela Mulgrew

Property Marketing Coordinator

Caroline Banes

Lettings Coordinator / Property Manager

Muge Turner

Client Partner

Lora Grogan

Property Marketing Coordinator

Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display