I would like to say a big Thank you to Karen G and Jane L. We have had some challenging times selling our home, it felt everything that could go wrong 'did', this was out of Maddison's and our control, Maddison's went above and beyond to support us. I am so grateful we had Maddison's as our estate agent. They have been friendly, communicative, professional, transparent, always responding to emails/phone calls and above all very easy to talk to. They work incredibly hard to push the chain through and at times it felt like they were the ones doing all work in the chain of 5. I can honestly recommend them for anyone trying to sell their home. All my previous experiences of estate agents have not been positive, this was so refreshing to work with them. It has been a delight to work with Maddison's and feel they were working with us every step of the way. Thank you Michelle Rumsey
Maddisons Residential has just helped me to sell my home. They were totally professional, proactive and hard working whilst being supportive and sympathetic. From Deborah coming to value and discuss the property and Milly working away in the background and always keeping me up to date with progress. I thoroughly recommend them.
A very proffessional and friendly service. Very prompt and helpful. Thanks for all your hard work in helping us sell our house!
I recently completed a purchase through Maddisons and was thoroughly impressed by the experience from start to finish. The team - particularly Milly - was consistently professional, responsive, and genuinely helpful throughout the entire process. Communication was clear and timely, and it always felt like they had everyone's best interests at heart. What stood out most was the balance of warmth and efficiency - they made a potentially stressful process feel smooth and well-managed. I'd happily recommend Maddisons to anyone looking to buy or sell in the area. Thank you again for your excellent service. Stoyan
Highly recommend Maddison’s Estate Agents. From the initial valuation & visit from Deborah it has been such an easy process selling our home. Weekly updates were really good too and Maddison’s were so professional. Would not hesitate to recommend them. Definitely a 10/10 from us. Thank you Deborah,Milly and your team. Kind regards Alison & Antony
Very impressive business. Driven and highly effective team. Chain visibility, alongside regularity and consistency of communications is exceptionally strong. Have already recommended Maddisons to others and will continue to do so.
Caroline was super helpful and a total delight to deal with.
I would have no hesitation in thoroughly recommending Maddisons Residential. I did not consider any other Agent in TW, when I first began to explore putting my apartment for sale in November with a January launch date in my mind. Within hours of my visit to their Pantiles Office, I was contacted by a Director, who made an appointment for her visit the next day. Another Director visited the day after with suggestions on decluttering (!!) and how to prepare for the photo/video shoot, which was arranged during this visit for a few weeks away in early December. The photo/video shoot was painless and in fact I quite enjoyed it. Launch took place on 2 January, offers were made after the first weekend and another Director was involved in discussing with me the offers made and my responses, making me feel in very capable hands. One the agreement for sale had been agreed by me and my Buyer the Sales Progression team are the primary point of contact. The two person team are fantastic and provided weekly updates of how the chain was growing in both directions (!!) and when it was necessary in the later stages, worked with my solicitor and other Agents to find out the real story behind NO PROGRESS somewhere in the lower and upper chains. When difficult decisions needed to be made about withdrawing or setting explicit fair deadlines for other parties to meet, a Director was always involved. Again making me feel very comfortable receiving their balanced professional experience presented to me for discussion with a simple decision for me then to make. In the end I had to make the decision to move my furniture out into storage before a contract of sale was signed, but I was comfortable doing it and it gave me the flexibility to now be a cash buyer for a newbuild, as my purchase chain then collapsed on the date of sale contract exchange (( THANK YOU Maddisons team and wishing you continued success in the future with your highly “differentiated” service for discerning clients; involving high quality sales preparation, a five star pro-active marketing launch and probably the most important aspect for a Seller, as it goes on the longest, the “Sales Progression” function (the tireless grind to keep on top of the real facts behind the inevitable slow progress of other parties and their professional advisers !!
Maddison’s has excelled throughout our house selling process, from the prompt response to our property valuation request, the excellent advice on how to set out the house for potential buyer visits, the production of a professional video walk through, the knowledgeable and enthusiastic representatives who hosted the visits, the guidance and support through the offer process, to the follow through and weekly updates post the offer acceptance. Our initial impression that they offered a service that was different and superior to the other agencies we approached has proved to be the case. We are convinced that Maddisons have been the right choice for our property sale, and that they have consistently represented good value for money. Happy to recommend!
This is my third experience of working with Maddisons Residential and they are consistently efficient and professional. More than this, they bring a friendly personal approach to their work. Deborah's knowledge of the market is exceptional and she has always advised us well, in addition to being able to facilitate things to ensure we were able to secure the house we wanted and sell ours quickly. Where she comes into her own though is when inevitable bumps appear on the road - she can swiftly work with all parties to ensure the process progresses smoothly. The wider team at Maddisions are great for keeping on top of the situation, managing solicitors and multiple parties, all while keeping us informed. Wouldn't hesitate to recommend them!
18 The Pantiles, Tunbridge Wells, Kent , TN2 5TN, South East, UK, TN2
When Deborah Richards founded Maddisons Residential in 2013 she wanted to build an estate agency based on truly exceptional service, proactive and honest advice and an utter passion to sell a client’s property for the best price, to the best buyer, in line with their timescales. She combined her many years of working in wealth management with renovating and selling numerous properties, to deliver the ultimate estate agency experience. Now, with an established team and a dominance in family properties in all core Tunbridge Wells’ postcodes, this aspiration has become a reality. Maddisons Residential receive over 90% of their business from client referrals, are an “Outstanding Agent” in the Best Estate Agency Guide, have countless 5 star ratings on Google and consistently exceed industry averages in terms of % of asking price achieved and time to secure a sale. They also have a fierce reputation for holding a deal together once an offer is received, with an envied fall through rate of just 7%. In 2017, Maddisons branched into lettings, where this overriding objective to deliver truly exceptional service continued. Many landlords cite that Maddisons are their “trusted advisor” on their investment property portfolio. Maddisons’ strapline that excellence is not a skillset, it’s an attitude, are words that they live and breathe by, and they cannot wait to show you how.
Managing Partner
Lettings Director
Sales Progression Manager
Client Partner
Client Partner
Sales Support Manager
Office Manager
Client Partner
Sales Director
Client Partner
Property Marketing Coordinator
Client Partner
Property Marketing Coordinator
Associate Director