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Maddisons Residential

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

We recently both bought and sold a property using Maddisons so have experience on both sides of the transaction. They were great to deal with throughout being thoroughly professional with great communication. All the staff were super friendly and they held our hand every step of the way. Thanks Deborah, James and everyone at Maddisons!

Reply from agent

Dear Andrew, thank you so much for this! We love working with sellers who become buyers and visa versa as the relationship between all parties is so important. You can also offer valuable insight in to both sides as you say, so we are delighted to hear you felt well looked after as a seller and as a buyer! Wishing you all the very best and thank you again for these kind words.

5.00 /5

Over the last 2.5 years we have sold our property, found rental accommodation and purchased through Maddisons. I cannot recommend them enough! As well as great communicators, they have the personal touch which is often missing in big chains. They have the client's interest at heart and have become our first point of call on anything house related. We look forward to inviting to our house warming!

Reply from agent

Dear Caroline, thank you so much! We have so enjoyed working with you and hope to continue to do so! We value our clients enormously and take real pleasure in working with repeat clients. Looking forward to the house warming! Very best wishes from us all at Maddisons.

5.00 /5
05.10.2021
Excellent service

Thank you for a very professional, friendly and accommodating service. Questions were answered promptly, weekly updates were very helpful.

Reply from agent

Dear Lydia. Many thanks for these kind words - we put a lot of effort into improving our processes so to know that they are well received is fantastic. Thank you for taking the time to write in to us. Best wishes from us all at Maddisons!

5.00 /5
04.10.2021
Amazing

Maddisons residential were absolutely fantastic from start to finish. I cannot praise them enough. From the day they came to value the property to the day of completion they were profession, friendly, enthusiastic and most importantly efficient. My chain seemed to have some hold ups along the way and without Maddisons I would have been in the dark and loosing patience, but Jane and Milly were constantly updating me and chasing the solicitors. They were worth every penny and I would not hesitate in using them again. A huge thank you to all at Maddisons who made selling my house less stressful and we’re a pleasure to work with.

Reply from agent

Wow Olivia! Thank you so so much for such a glowing review. We really do work tirelessly to make the process as smooth as possible for our fabulous sellers and buyers and it makes our hearts sing when we read this kind of feedback. Thank you a million times and wishing you all the very best from all of us at Team Maddisons!

5.00 /5

Deborah, James and the whole team at Maddisons offer a superlative and very personal, yet totally professional service. They sold two very different properties for us last year and they also handle the letting of a rental property for our son. We cannot recommend them highly enough. They will always go the extra mile and you will have the impression that you are their most important client!

Reply from agent

Thank you so much Ginny for your fabulous review. Yourself and Simon are always so great to work with and we have loved helping you with your property journey. The way in which you embraced all of my recommendations for your beloved family home of many years was truly exceptional. Whenever you need help again - we will be ready and waiting!

5.00 /5
03.10.2021
Fantastic Service

The team at Maddisons were always very helpful and efficient. From day one I received a great service, I was kept up to date at all times, I was supported throughout the process and felt that my custom was valued. I wouldn’t hesitate to recommend Maddisons and would certainly use them again.

Reply from agent

Dear Deborah, thank you so much for finding the time to send this in to us. We are honestly so pleased you were happy with the service received. We really do work hard on the efficiency of our processes and we always want our clients to feel valued so we are delighted to read your words. Thank you again and very best wishes from us all at Maddisons.

5.00 /5

Lovely offices on the pantiles. Very friendly helpful staff. Equally friendly and knowledgeable when being shown around properties

Reply from agent

Hi Daryl, thank you for taking the time to send this in. Our offices are indeed so lovely and we are delighted to be able to slowly and safely have more sellers and buyers, landlords and tenants back in to see us! Delighted to hear your experience with us was positive. Best wishes from Team Maddisons!

5.00 /5

We bought a house through Maddisons, and the service was second to none. Completely transparent, fair and knowledgeable, the process from agreeing the price to moving in was handled very diligently and professionally and with the utmost courtesy by every team member I had the pleasure of speaking with. Top class.

Reply from agent

Thank you so much Dom! What a wonderful review to read. We are so pleased to have helped you find your new home - it was a pleasure working with you! With all the very best from us all.

5.00 /5

The whole team at Maddisons were incredibly helpful, honest and made the purchase of our home so much easier. As first time buyers, we were daunted and slightly clueless about the process but they were always happy and quick to answer our questions and Milly's weekly updates kept everything on track. I am so glad that they were our estate agents for our first purchase and I hope to work with them again in the future.

Reply from agent

Thank you so much for this Amy. We are delighted you felt well supported during your purchase - it was a pleasure working with you and we wish you every happiness in your new home! Best wishes from us all.

5.00 /5

Personal and attentive service, they sucessfully shepherded us through a difficult completion day. Very grateful to all.

Reply from agent

Dear Ian, and what a day it was! Delighted we we were able to help in some way. Wishing you both every happiness in your new and very beautiful home! It was a pleasure to work with you both. Best wishes from us all at Maddisons.

Contact details
Sales Phone:

01892 514100

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 17:30
Address

18 The Pantiles, Tunbridge Wells, Kent , TN2 5TN, South East, UK

When Deborah Richards founded Maddisons Residential in 2013 she wanted to build an estate agency based on truly exceptional service, proactive and honest advice and an utter passion to sell a client’s property for the best price, to the best buyer, in line with their timescales. She combined her many years of working in wealth management with renovating and selling numerous properties, to deliver the ultimate estate agency experience. Now, with an established team and a dominance in family properties in all core Tunbridge Wells’ postcodes, this aspiration has become a reality. Maddisons Residential receive over 90% of their business from client referrals, are an “Outstanding Agent” in the Best Estate Agency Guide, have countless 5 star ratings on Google and consistently exceed industry averages in terms of % of asking price achieved and time to secure a sale. They also have a fierce reputation for holding a deal together once an offer is received, with an envied fall through rate of just 7%. In 2017, Maddisons branched into lettings, where this overriding objective to deliver truly exceptional service continued. Many landlords cite that Maddisons are their “trusted advisor” on their investment property portfolio. Maddisons’ strapline that excellence is not a skillset, it’s an attitude, are words that they live and breathe by, and they cannot wait to show you how.

Our team

Deborah Richards

Managing Partner

James Richards

Lettings Director

Emma Bennett

Operations Director

Milly Stedman

Sales Progression Manager

Sinead McCurry

Client Partner

Vicky Monaghan

Client Partner

Jane Lewis

Sales Support Manager

Brea

Office Manager

Lisa Lidgey

Client Partner

Karen Galpin

Sales Director

Angela Mulgrew

Property Marketing Coordinator

Caroline Banes

Lettings Coordinator / Property Manager

Muge Turner

Client Partner

Lora Grogan

Property Marketing Coordinator

Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display