We had an exceptional experience with Maddisons and would highly recommend them to everyone. Deborah and her whole team were excellent throughout- warm, friendly, professional, constructive, helpful and totally trustworthy. We are delighted we chose Maddisons and really happy with the process and outcome. Thank you.
Maddisons Residential
18 The Pantiles, Tunbridge Wells, Kent , TN2 5TN, South East, UK, TN2
Recent reviews
A selection of reviews, highest rated first. Not every review may be shown.
I had a fantastic experience with Maddisons Residential. James and Jill were absolutely wonderful throughout the whole years of renting — so patient, understanding, and always friendly and supportive. It’s rare to find such genuine care and professionalism in this industry, and I couldn’t be happier with the service I received. I would highly recommend them to anyone looking to rent or let a property!
As a company we sell many properties and deal with many agents. Karen and the team at Maddisons Residential managed to secure a sale quickly and incredibly efficiently. Securing a sale is one thing however Karen and Jane's willingness and persistence to see the sale through to completion was first class. I hope I have the opportunity to use Maddisons again. Many thanks. Ross
We recently sold our property with Maddisons and received superb service throughout the entire process. Deborah's expertise and knowledge is completely unrivalled. She provided her thoughts and guidance in advance of the house going on the market, and also during. The weekly updates were also very helpful. A big thank you to Deborah and the team at Maddisons.
First Class Service
As a company we sell many properties and deal with many agents. Karen and the team at Maddisons professionally managed to secure multiple viewings and several offers resulting in a sale, very efficiently. Securing a sale is one thing however Jane's willingness and persistence to see the sale through to completion was first class. I hope I have the opportunity to use Maddison's again. Many thanks. Ross
Exceptional Service
We have now dealt with Maddisons on a couple of occasions and have always been impressed by the friendly, professional, personal and well organised approach of all those involved. With our recent purchase which came after we pulled out of another property that we had made an offer on through them, we have been looked after extremely well from start to finish by all those that we dealt with . Jane and Karen in particular have been excellent but as said all those that we have dealt with at Maddisons have done a great job. Many thanks and hopefully this property sees us both out !
Great experience with Maddisons whilst renting. James was lovely to deal with, friendly and efficient throughout. Would definitely recommend them to other renters!
I recently sold my 2-bedroom flat in Tunbridge Wells, which I had owned for 17 years and I cannot speak highly enough of the service I received from the team at Madison Residential. From the very first conversation to the final completion, Deborah and Milly were absolutely fantastic. Their knowledge of the local market was spot on, providing clear, honest advice that helped guide every step of the sale. They were proactive and professional, ensuring that everything ran smoothly and they constantly went above and beyond to keep the process moving – even when challenges cropped up! What really stood out was their unwavering communication and support. I always felt informed, reassured, and confident that my property sale was in the best possible hands. Their attention to detail and genuine commitment to getting the best outcome was second to none. Deborah and Milly especially made what can often be a stressful experience feel straightforward and well managed. I truly couldn’t recommend them more highly – an outstanding team delivering an outstanding service. Jordan Relfe
I recently moved from London to Tunbridge Wells and am renting with Maddisons. First, the stark contrast in communication (both in terms of speed and courtesy) has been a breath of fresh air. From start to finish Maddisons have gone above and beyond to answer queries and done so in a kind and straightforward manner. Now that we’ve moved in, any queries have been promptly answered and actioned, in particular by James Richards. Maddisons is definitely the way to go if you want to have confidence in your agent and minimise moving stress. Thank you!
I am delighted to give Maddisons a 5-star review! I first came across them while starting my search for an apartment in Tunbridge Wells and was so impressed by their approach and positive attitude that I asked them to sell my Hawkhurst home for me. I am sure the walk through video with Karen helped to find a buyer so quickly. Having decided to purchase the lovely apartment that Maddisons was selling, I then joined a rather long chain of buyers and sellers. While the nerves of all parties were being shredded as exchange approached, Jane kept everyone informed and was absolutely on top of the somewhat tricky and tight timetable required for completion. Throughout it all I had complete confidence in Maddisons’ ability to solve every problem. Thank you to everyone involved, especially Jane and Karen - you were fantastic!
About Maddisons Residential
When Deborah Richards founded Maddisons Residential in 2013 she wanted to build an estate agency based on truly exceptional service, proactive and honest advice and an utter passion to sell a client’s property for the best price, to the best buyer, in line with their timescales. She combined her many years of working in wealth management with renovating and selling numerous properties, to deliver the ultimate estate agency experience. Now, with an established team and a dominance in family properties in all core Tunbridge Wells’ postcodes, this aspiration has become a reality. Maddisons Residential receive over 90% of their business from client referrals, are an “Outstanding Agent” in the Best Estate Agency Guide, have countless 5 star ratings on Google and consistently exceed industry averages in terms of % of asking price achieved and time to secure a sale. They also have a fierce reputation for holding a deal together once an offer is received, with an envied fall through rate of just 7%. In 2017, Maddisons branched into lettings, where this overriding objective to deliver truly exceptional service continued. Many landlords cite that Maddisons are their “trusted advisor” on their investment property portfolio. Maddisons’ strapline that excellence is not a skillset, it’s an attitude, are words that they live and breathe by, and they cannot wait to show you how.
Our team
Deborah Richards
Managing Partner
James Richards
Lettings Director
Milly Stedman
Sales Progression Manager
Sinead McCurry
Client Partner
Jane Lewis
Sales Support Manager
Brea
Office Manager
Lisa Lidgey
Client Partner
Karen Galpin
Sales Director
Muge Turner
Client Partner
Lora Grogan
Property Marketing Coordinator
Kate Girling
Client Partner
Sasha Foot
Property Marketing Coordinator
Memberships and portals
Marketing
Awards