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Maddisons Residential

18 The Pantiles, Tunbridge Wells, Kent , TN2 5TN, South East, UK, TN2

Featured Claimed branch
5.0 400 reviews

Recent reviews

A selection of reviews, highest rated first. Not every review may be shown.

Vanessa Cruwys Google

We had an exceptional experience with Maddisons and would highly recommend them to everyone. Deborah and her whole team were excellent throughout- warm, friendly, professional, constructive, helpful and totally trustworthy. We are delighted we chose Maddisons and really happy with the process and outcome. Thank you.

Reply from Maddisons Residential: Dear Vanessa, We have been absolutely delighted to work with you both and we are thrilled to hear how pleased you have been with the service you have received from Maddisons and of course, Deborah in particular. It means so much to us all that you have taken the time to write this review and your kind recommendation. If ever we can help you again in the future, we would love to hear from you. Best wishes from all at Maddisons
San dra Google

I had a fantastic experience with Maddisons Residential. James and Jill were absolutely wonderful throughout the whole years of renting — so patient, understanding, and always friendly and supportive. It’s rare to find such genuine care and professionalism in this industry, and I couldn’t be happier with the service I received. I would highly recommend them to anyone looking to rent or let a property!

Reply from Maddisons Residential: Dear Sandra, Thank you for your glowing review! We’re thrilled to hear that James and Jill made your renting experience so positive. At Maddisons Residential, we strive to provide genuine care and professionalism, and it’s wonderful to know that this resonated with you. Your recommendation means a lot to us, and we look forward to hopefully assisting you again in the future!
Ross Albrow Google

As a company we sell many properties and deal with many agents. Karen and the team at Maddisons Residential managed to secure a sale quickly and incredibly efficiently. Securing a sale is one thing however Karen and Jane's willingness and persistence to see the sale through to completion was first class. I hope I have the opportunity to use Maddisons again. Many thanks. Ross

Reply from Maddisons Residential: Thank you so much for your kind words Ross, your feedback is so appreciated and thank you for taking the time to share your experience of selling your property in Tunbridge Wells through Maddisons Residential. We have really enjoyed working with you and hope our paths cross again in the future. Best wishes from all the team at Maddisons Residential.
Sophie Forrest Google

We recently sold our property with Maddisons and received superb service throughout the entire process. Deborah's expertise and knowledge is completely unrivalled. She provided her thoughts and guidance in advance of the house going on the market, and also during. The weekly updates were also very helpful. A big thank you to Deborah and the team at Maddisons.

Reply from Maddisons Residential: Dear Sophie, Thank you so much for taking the time to share your experience of selling your property in Tunbridge Wells with Maddisons, and your kind words about Deborah in particular. We are all very passionate about wanting to provide the best service to our clients and Deborah has always felt that good communication and honest advice are vital to achieve this and it is lovely to hear it is so appreciated. We would love to work with you again when you are next considering a move and thank you once again. With best wishes from all at Maddisons.
Ross Albrow The Trusted Agent

First Class Service

As a company we sell many properties and deal with many agents. Karen and the team at Maddisons professionally managed to secure multiple viewings and several offers resulting in a sale, very efficiently. Securing a sale is one thing however Jane's willingness and persistence to see the sale through to completion was first class. I hope I have the opportunity to use Maddison's again. Many thanks. Ross

Reply from Maddisons Residential: Dear Ross, Thank you for your fantastic review! We’re delighted to hear that Karen and Jane provided you with a seamless experience from viewings to completion. Your trust in Maddisons means a lot to us, and we look forward to assisting you again in the future. With best wishes, the Maddisons team
Charlie Davies The Trusted Agent

Exceptional Service

We have now dealt with Maddisons on a couple of occasions and have always been impressed by the friendly, professional, personal and well organised approach of all those involved. With our recent purchase which came after we pulled out of another property that we had made an offer on through them, we have been looked after extremely well from start to finish by all those that we dealt with . Jane and Karen in particular have been excellent but as said all those that we have dealt with at Maddisons have done a great job. Many thanks and hopefully this property sees us both out !

Reply from Maddisons Residential: Dear Charlie and Faith, Thank you for your wonderful feedback! We’re thrilled to hear that you had such a positive experience with Maddisons, especially with Jane and Karen. Our team is dedicated to providing a professional and personal service, and it's rewarding to know we met your expectations. It has been an absolute pleasure working with you both, firstly on the sale of your home in Tunbridge Wells, and then for the purchase of your lovely new home through us too. It means so much to all of us, that you have taken the time to share your experience of working with us and whilst we hope you are settling in well to your new home and will enjoy many happy years there, we would of course love to hear from you again when you are considering your next move. With best wishes, from all the team at Maddisons
Alexandra Thompson Google

Great experience with Maddisons whilst renting. James was lovely to deal with, friendly and efficient throughout. Would definitely recommend them to other renters!

Reply from Maddisons Residential: Thanks so much Alex .. it was an absolute pleasure looking after you both and wishing you much happiness in your new home :)
Jordan Relfe Google

I recently sold my 2-bedroom flat in Tunbridge Wells, which I had owned for 17 years and I cannot speak highly enough of the service I received from the team at Madison Residential. From the very first conversation to the final completion, Deborah and Milly were absolutely fantastic. Their knowledge of the local market was spot on, providing clear, honest advice that helped guide every step of the sale. They were proactive and professional, ensuring that everything ran smoothly and they constantly went above and beyond to keep the process moving – even when challenges cropped up! What really stood out was their unwavering communication and support. I always felt informed, reassured, and confident that my property sale was in the best possible hands. Their attention to detail and genuine commitment to getting the best outcome was second to none. Deborah and Milly especially made what can often be a stressful experience feel straightforward and well managed. I truly couldn’t recommend them more highly – an outstanding team delivering an outstanding service. Jordan Relfe

Reply from Maddisons Residential: Dear Jordan, Wow – what a lovely review! I feel we went on a real journey with this one, and was thrilled when the sale completed at the end. I want to say thank you to you though, for dealing so admirably with the challenges presented, keeping such a cool head, and being a genuine joy to deal with. I wish you the very, very best for the next chapter in your journey, and take it from me, selling a property is normally far less complicated! Best wishes, Deborah
Tess Google

I recently moved from London to Tunbridge Wells and am renting with Maddisons. First, the stark contrast in communication (both in terms of speed and courtesy) has been a breath of fresh air. From start to finish Maddisons have gone above and beyond to answer queries and done so in a kind and straightforward manner. Now that we’ve moved in, any queries have been promptly answered and actioned, in particular by James Richards. Maddisons is definitely the way to go if you want to have confidence in your agent and minimise moving stress. Thank you!

Reply from Maddisons Residential: Thank you, Tess .. we're delighted to have helped thus far and look forward to continuing to do so. Thanks again for your lovely words.
Ruth McChesney Google

I am delighted to give Maddisons a 5-star review! I first came across them while starting my search for an apartment in Tunbridge Wells and was so impressed by their approach and positive attitude that I asked them to sell my Hawkhurst home for me. I am sure the walk through video with Karen helped to find a buyer so quickly. Having decided to purchase the lovely apartment that Maddisons was selling, I then joined a rather long chain of buyers and sellers. While the nerves of all parties were being shredded as exchange approached, Jane kept everyone informed and was absolutely on top of the somewhat tricky and tight timetable required for completion. Throughout it all I had complete confidence in Maddisons’ ability to solve every problem. Thank you to everyone involved, especially Jane and Karen - you were fantastic!

Reply from Maddisons Residential: Dear Ruth, Thank you so much, what a fabulous review! Your kind words really do mean so much to us and are thoroughly appreciated. It was certainly one of the longest chains we've dealt with and so of course there were a few complications along the way but we're so lucky to have our dedicated sales progressors, Jane and Milly, to ensure that no momentum is lost and more crucially, that everyone in the chain can be kept informed of the progress throughout to minimise the stress as much as possible for all involved and see matters through to a successful exchange and completion. I truly appreciate your lovely words about our marketing and our video tour of your home but you certainly made it as easy as possible for us by presenting your home so beautifully. We have so enjoyed working with you and thank you for your calm attitude and wonderful sense of humour throughout. Wishing you every happines in your fabulous new home and we hope you are settling into life in Tunbridge Wells and enjoying having so much within walking distance. Many thanks once again and best wishes from Karen, Jane and the Maddisons team.

About Maddisons Residential

Maddisons Residential office

When Deborah Richards founded Maddisons Residential in 2013 she wanted to build an estate agency based on truly exceptional service, proactive and honest advice and an utter passion to sell a client’s property for the best price, to the best buyer, in line with their timescales. She combined her many years of working in wealth management with renovating and selling numerous properties, to deliver the ultimate estate agency experience. Now, with an established team and a dominance in family properties in all core Tunbridge Wells’ postcodes, this aspiration has become a reality. Maddisons Residential receive over 90% of their business from client referrals, are an “Outstanding Agent” in the Best Estate Agency Guide, have countless 5 star ratings on Google and consistently exceed industry averages in terms of % of asking price achieved and time to secure a sale. They also have a fierce reputation for holding a deal together once an offer is received, with an envied fall through rate of just 7%. In 2017, Maddisons branched into lettings, where this overriding objective to deliver truly exceptional service continued. Many landlords cite that Maddisons are their “trusted advisor” on their investment property portfolio. Maddisons’ strapline that excellence is not a skillset, it’s an attitude, are words that they live and breathe by, and they cannot wait to show you how.

Website: http://www.maddisonsresidential.co.uk/

Our team

Deborah Richards Managing Partner
James Richards Lettings Director
Milly Stedman Sales Progression Manager
Sinead McCurry Client Partner
Jane Lewis Sales Support Manager
Brea Office Manager
Lisa Lidgey Client Partner
Karen Galpin Sales Director
Muge Turner Client Partner
Lora Grogan Property Marketing Coordinator
Kate Girling Client Partner
Sasha Foot Property Marketing Coordinator

Memberships and portals

Association of Residential Letting Agents National Association of Estate Agents Property Ombudsman Sales Property Ombudsman Lettings Relocation Agent Network The Mayfair Office onthemarket rightmove Zoopla Primelocation

Marketing

  • Email / E-shot
  • Floor Plan
  • For Sale / To Let Board
  • Professional Photos
  • Social Media Campaign
  • Video
  • Accompanied Viewings
  • Sales Progression
  • Manage / Negotiate
  • Windows Display

Awards

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