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Maddisons Residential

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

We would definitely recommend Maddison’s as the team were professional, efficient and organised. Milly, the Sales Progression Manager, kept the purchase on track with helpful and reassuring weekly updates given. It made the process a lot smoother than previous transactions. Many thanks.

Reply from agent

Thank you so much, Debbie, for your lovely review, having experienced the purchase process with us. We get lots of lovely feedback about our sales progressors, Milly and Jane, and we're very lucky to have them in our team as they are so passionate about what they do and appreciate how stressful the process can be if you don't know what's going on, which is why they provide regular updates and keep in close contact with all parties in a chain. It's so nice to hear this made such a difference compared to your previous experiences, so thank you for sharing that. Best wishes, from all the team at Maddisons.

5.00 /5

We have sold through Maddisons twice now and both times the service was exceptional. Our most recent sale was not in great circumstances for us, but Deborah and her brilliant team made everything painless and were really sensitive to our needs at the time. I have found them completely trustworthy, hard working and efficient. But also, they make the whole experience a pleasure. Thanks a million ,Maddisons!

Reply from agent

Thank you so much Rebecca for your lovely and generous kind words.  It was an absolute pleasure to work with you again.  I often say that selling someone’s property is a short, intense friendship.  This is now the second time that you have entrusted Maddisons with the sale of your property, so we are now definitely long term friends.  I wish you the very, very best for the journey ahead – happy times are ahead, I am sure.  Deborah and all the team at Maddisons xx

5.00 /5

From our initial meeting with Karen through to Jane looking after us throughout the sale process, the service from Maddisons has been second to none. Excellent communication throughout and I really felt that the Maddisons team had our best interests at heart. I highly recommend Maddisons to anyone who's in the market to buy or sell. You'll never want to use another estate agent again!

Reply from agent

Thank you so much Nicola, what a lovely review and we are all so thrilled you have been so happy with the service and communication you have received from our team here at Maddisons when selling your property in Tunbridge Wells. We always so appreciate when anyone takes the time to share their experience of working with us and your kind words genuinely mean so much, especially your lovely comments regarding Karen and Jane. As a team, we all do truly care about our clients and so pleased to hear that comes accross in all we do. It's been lovely working with you and please do let us know if we can help you again in the future. Best wishes from all the team at Maddisons.

5.00 /5
29.05.2025
Professional, personable, efficient

Maddisons sold our property with such compassion and understanding. Excellent communication throughout from Karen's initial visit to Jane's handling of the sale and whilst it was a small chain, they looked after us at every step. Target price achieved and all done within 14 weeks, from going on the market to completion. We feel very lucky to have been in such capable, professional and friendly hands.

Reply from agent

Thank you so much Nicola, it really was an absolute pleasure working with you and we really appreciated how pro-active you were at every step as well, as this really helped your sale to sail through so quickly. It's a lovely house and your buyers are absolutely thrilled with their new home and we wish you every happiness with your new chapter. Thank you for taking the time to share your experience with us and others, it really does mean so much. Best wishes, Karen, Jane and the team at Maddisons.

5.00 /5
23.05.2025
Best experience by a long shot

Deborah and the team were head and shoulders above other agents we had viewed properties with. Professional and knowledgeable - simple details such as a cheat sheet with all the questions and answers on a particular property make the whole experience better. When it came to the property we purchased, Deborah and Milly were invaluable in getting it over the line, keeping us informed throughout, and even letting us know we completed an hour before our solicitors. We both said we wished we had sold with Maddisons as well!

Reply from agent

Thank you, Jordan, for such wonderful words – they really are so very appreciated.  Yours was a purchase with a few bumps along the way, but with such lovely buyers and sellers on either side of the deal, it was certainly all a lot easier to deal with.  I hope that you are happy in your stunning new home for many, many years to come. Enjoy those views!  Best wishes, Deborah and all the team at Maddisons.

5.00 /5

Having just completed on my first sale with Maddisons I have to say dealing with them is like a breath of fresh air, very professional throughout the whole process, proactive, informative and more importantly they sell when others can't, from the initial dealings with Deborah, James, Milly through to being looked after and kept up to date regularly by Karen and Jane throughout the process, its been a pleasure, Thanks to all.

Reply from agent

Thank you so much Graeme, for such lovely and kind words. We are all so thrilled to hear how pleased you have been and it's been so lovely working with you and we are delighted to be working with you again so soon. Thank you for entrusting the sale of your properties to us and it truly means so much to us, that you have taken the time to share your experience of working with Maddisons. Best wishes from all the team.

5.00 /5

Caroline and the team have been amazing. We are currently renting a property with one of their landlords and in the process of moving due to our landlord selling, Caroline has the patience of a saint! They have been so helpful and …

Reply from agent

Sam, thank you very much for your lovely review, so kind of you to take the time. We are so happy that you have now found a new home and that we were able to help you along the way! Wish you all every happiness in the future, please do keep in touch and let me know when little one arrives!

5.00 /5

A brilliant experience with Maddisons - Caroline has been a pleasure to deal with, incredibly helpful and quick to respond, and has gone above and beyond when it came to re-letting my flat, organising everything and generally being very …

Reply from agent

Thank you very much Emily for your kind review. So lovely to read you are so happy with the service you have received from Maddisons, it has been a pleasure to help secure new tenants for your property in London and prepare your flat for their arrival!

5.00 /5

We have moved house five times and can honestly say that Maddison’s Residential is the most superior estate agents we have ever had. They sold our house, found us a rental property and the icing on the cake, they found the right home for …

Reply from agent

Dear John and Judi - WOW! Thank you so much for this incredible review of our journey together and it has indeed been a journey! You have been such a pleasure to work for and with and are a fabulous example of how a great relationship with … More

5.00 /5

Thank you so much to the whole team at Maddison's for helping us sell our family home. The whole team are professional, approachable and gave us complete confidence that we had chosen the right agent. If we ever chose to sell again we …

Reply from agent

Thank you so much John for this and I know Deborah is delighted to know how happy you are with the service she and our wider team provided. It is very much Deborah's vision to 'do' estate agency intentionally differently so when we hear we have suceeded, it is hugely rewarding. Thank you again and wishing you the very very best.

Contact details
Sales Phone:

01892 514100

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 16:00
Address

18 The Pantiles, Tunbridge Wells, Kent , TN2 5TN, South East, UK, TN2

When Deborah Richards founded Maddisons Residential in 2013 she wanted to build an estate agency based on truly exceptional service, proactive and honest advice and an utter passion to sell a client’s property for the best price, to the best buyer, in line with their timescales. She combined her many years of working in wealth management with renovating and selling numerous properties, to deliver the ultimate estate agency experience. Now, with an established team and a dominance in family properties in all core Tunbridge Wells’ postcodes, this aspiration has become a reality. Maddisons Residential receive over 90% of their business from client referrals, are an “Outstanding Agent” in the Best Estate Agency Guide, have countless 5 star ratings on Google and consistently exceed industry averages in terms of % of asking price achieved and time to secure a sale. They also have a fierce reputation for holding a deal together once an offer is received, with an envied fall through rate of just 7%. In 2017, Maddisons branched into lettings, where this overriding objective to deliver truly exceptional service continued. Many landlords cite that Maddisons are their “trusted advisor” on their investment property portfolio. Maddisons’ strapline that excellence is not a skillset, it’s an attitude, are words that they live and breathe by, and they cannot wait to show you how.

Our team

Deborah Richards

Managing Partner

James Richards

Lettings Director

Milly Stedman

Sales Progression Manager

Sinead McCurry

Client Partner

Vicky Monaghan

Client Partner

Jane Lewis

Sales Support Manager

Brea

Office Manager

Lisa Lidgey

Client Partner

Karen Galpin

Sales Director

Muge Turner

Client Partner

Lora Grogan

Property Marketing Coordinator

Kate Girling

Client Partner

Sasha Foot

Property Marketing Coordinator

Ed Macfarlane

Associate Director

Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Relocation Agent Network
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display