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Maddisons Residential

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5
02.10.2025
Fantastic experience with Maddisons Residential

We recently sold our house with Maddisons, and we are so grateful that we chose them. They managed every aspect of the sale for us with great care, from initial valuation and advice, right through to the day we moved out. They were professional and reliable as well as being friendly and approachable. We were impressed by how quickly we were updated after each viewing, and also by how patient and accommodating they were when we needed things done in a certain way, because we have children with disabilities. We can’t rate them highly enough.

Reply from agent

Dear Dani and Andy, It has been an absolute joy working with you and your family, and we are so thrilled to hear you are now settling in well to your fabulous new home. We really do appreciate your kind words and taking the time to share your experience of working with us, especially when you are no doubt busily unpacking still. Thank you so much for entrusting the sale of your home in Tunbridge Wells to us and we wish you all every happiness in your new surroundings. With best wishes, from all of us at Maddisons.

5.00 /5

We recently sold our house with the help of Jane and Karen, and we couldn’t be happier with the service we received. From start to finish, they were incredibly helpful, thorough, and attentive to every detail. Nothing was too much trouble, …

Reply from agent

Dear Kay, Your review means so much to us all, so thank you for taking the time to share your experience of selling your Southborough home with Maddisons. We have so enjoyed working with you both and are rather envious that you will now be … More

5.00 /5

We received exceptional service from Deborah and the sales team. Not only did they identify suitable purchasers at a good price within a week of our house going on the market but we were then kept well informed during the legal and due …

Reply from agent

Dear Simon, Thank you so much for taking the time to share your experience of selling your lovely home in Tunbridge Wells through Maddisons. We truly appreciate your kind words and are delighted that you are so pleased with the service you … More

5.00 /5

Recently purchased a home on with Maddisons and I have been so impressed by them. From the video walk throughs of their properties, which really support the purchase decision, through to the service of Jane Lewis who supports and chases both sides and solicitors through the process and keeps everyone up to date. All wonderful women to deal with and we will definitely use them to sell in the future. Thank you Maddisons!

Reply from agent

Dear Georgie, thank you so much for your lovely comments which are so appreciated by all the team. We have enjoyed working with you from your first viewing and can't wait to hand over the keys to you on completion day. We are lucky to have Jane in our team and are often told how much buyers and sellers appreciate the pro-active and calm approach from our sales progressors, so we are thrilled you have experienced the same. We hope you will enjoy your fabulous new home for many years, but as and when you do next think of moving, we would be absolutely delighted to be working with you again. Wishing you every happiness in your new home, from all the team at Maddisons.

5.00 /5
28.08.2025
Great Experience

We had a great experience buying our house with Maddisons. They handled all interactions with our sellers in a timely and professional manner and took the lead in managing the timeline with the rest of the chain. Thanks Milly and Deborah!

Reply from agent

Dear Katie, We're thrilled to hear about your positive experience with us and thank you so much for sharing your lovely feedback. It has been a pleasure working with you and we wish you every happiness in your new home. We are sure you are already enjoying being such a short stroll from all the lovely parks and eateries, not to mention the station but if you do ever decide to move again in the future, we would love to hear from you. With warm wishes from Deborah, Milly and the team at Maddisons.

5.00 /5

I’ve recently started renting a property managed by Maddison’s - So far I’m very impressed. Very slick systems and processes around the initial paperwork/formalities and very efficient in dealing with a couple of maintenance items that needed attention to this point. Further; James who I’ve been dealing with has been very contactable, friendly and professional throughout. I would highly recommend. Thanks

Reply from agent

Thank you for your kind words Karim! We're thrilled to hear that your experience with Maddisons has been impressive, reflecting our commitment to efficient service and professionalism. James and the team are delighted with your recognition and appreciation. Thank you again for taking the time to review your experience.

5.00 /5

If I could give Karen and Milly 6 stars, I would! They went above and beyond my expectations and made a tricky sale of my mother’s house less traumatic. Nothing was too much trouble and they helped me find additional services like reliable house clearance and professional cleaning services when I got stuck. Always friendly, keeping me advised the whole time - I really could not recommend them highly enough.

Reply from agent

Janie thank you SO MUCH for such a wonderful review. Karen, Milly, and the team were so thrilled to hear such glowing feedback. We were delighted to assist with your mother's house sale and provide support every step of the way, especially at such a sensitive time, so thank you for entrusting us with the sale. Wishing you all the very best for the future and genuine thanks again from us all.

5.00 /5

We have moved house five times and can honestly say that Maddison’s Residential is the most superior estate agents we have ever had. They sold our house, found us a rental property and the icing on the cake, they found the right home for us. The whole process from start to finish was seamless. We never got bombarded with properties they knew would not suit us and even after securing a sale, contact was always available if we needed it. With Maddison’s you are not just a number, you are very much an individual with individual needs when looking for a property. I hope I have explained well enough just how professional and caring this company is. Thank you everyone who made this transition as stress free as possible.

Reply from agent

Dear John and Judi - WOW! Thank you so much for this incredible review of our journey together and it has indeed been a journey! You have been such a pleasure to work for and with and are a fabulous example of how a great relationship with clients can make all the difference. You have both been a joy and while it wasn't always plain sailing, we got there and we couldn't be happier for you. We will of course stay in touch and genuinely, thank you so much again for leaving us such a glowing review. The whole team will be delighted! Very best wishes to you both from us all.

5.00 /5

Thank you so much to the whole team at Maddison's for helping us sell our family home. The whole team are professional, approachable and gave us complete confidence that we had chosen the right agent. If we ever chose to sell again we wouldn’t hesitate to instruct Maddison's. A special thank you to Deborah who went above and beyond and took control of the whole chain and got us all to completion.

Reply from agent

Thank you so much John for this and I know Deborah is delighted to know how happy you are with the service she and our wider team provided. It is very much Deborah's vision to 'do' estate agency intentionally differently so when we hear we have suceeded, it is hugely rewarding. Thank you again and wishing you the very very best.

5.00 /5

James and Caroline have been fantastic since taking on the property that I've been renting. I've had some serious maintenance and security issues recently. After getting in touch to get the issues resolved, they've been quick, coordinated and efficient. I'd recommend them to anyone looking to rent as they get things done. Keep up the excellent work.

Reply from agent

Hi Jamie .. thank you for your kind words and we're delighted that you're happy in being looked after by the Maddisons Lettings team.

Contact details
Sales Phone:

01892 514100

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 16:00
Address

18 The Pantiles, Tunbridge Wells, Kent , TN2 5TN, South East, UK, TN2

When Deborah Richards founded Maddisons Residential in 2013 she wanted to build an estate agency based on truly exceptional service, proactive and honest advice and an utter passion to sell a client’s property for the best price, to the best buyer, in line with their timescales. She combined her many years of working in wealth management with renovating and selling numerous properties, to deliver the ultimate estate agency experience. Now, with an established team and a dominance in family properties in all core Tunbridge Wells’ postcodes, this aspiration has become a reality. Maddisons Residential receive over 90% of their business from client referrals, are an “Outstanding Agent” in the Best Estate Agency Guide, have countless 5 star ratings on Google and consistently exceed industry averages in terms of % of asking price achieved and time to secure a sale. They also have a fierce reputation for holding a deal together once an offer is received, with an envied fall through rate of just 7%. In 2017, Maddisons branched into lettings, where this overriding objective to deliver truly exceptional service continued. Many landlords cite that Maddisons are their “trusted advisor” on their investment property portfolio. Maddisons’ strapline that excellence is not a skillset, it’s an attitude, are words that they live and breathe by, and they cannot wait to show you how.

Our team

Deborah Richards

Managing Partner

James Richards

Lettings Director

Milly Stedman

Sales Progression Manager

Sinead McCurry

Client Partner

Vicky Monaghan

Client Partner

Jane Lewis

Sales Support Manager

Brea

Office Manager

Lisa Lidgey

Client Partner

Karen Galpin

Sales Director

Muge Turner

Client Partner

Lora Grogan

Property Marketing Coordinator

Kate Girling

Client Partner

Sasha Foot

Property Marketing Coordinator

Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Relocation Agent Network
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display