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Maddisons Residential

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

Maddison’s have been great during the whole process of renting our property out. We had not done this before but James and his team have been fantastic providing great guidance throughout and are very responsive. We enquired with a few different estate agents and James was by far the most professional and came across as he would really take care of our property and choose the right tenants for us which he has absolutely followed through with. We feel very reassured and James has exceeded our expectations, we are very pleased! Every member of the Maddison’s team we have spoken to have been excellent and we are so pleased we chose them. My parents also sold their house with Maddison’s and had an excellent experience as well! Would highly recommend going with Maddison’s.

Reply from agent

Thank you Steph .. you and Charlie are wonderful landlords and Max is so happy at the house, really made by all the efforts you took before passing it across to us.

5.00 /5

I can only praise Maddison’s for the exceptional client service, support and professionalism they offer. From the first meeting through to the final offer; the photograph and video content was superb. The attention to detail meeting everyone’s needs was second to none. Working with Maddison’s has been an absolute pleasure. Thank you to the whole team - I will definitely be using you again.

Reply from agent

That is music to our ears ... thank you, Pam .. we have really enjoyed working with you and look forward to continuing to do so. Thank you for your support.

5.00 /5

Selling your home is an enormous decision along with which estate agent to entrust with the sale. Following our initial meeting with Deborah and Karen we had no hesitation in appointing Maddisons which transpired as being one of our best decisions in 2023. From launch to completion we enjoyed a first class, caring and totally professional service. Deborah's amazing team kept us informed and involved throughout the relatively short stress free process. We will always remain internally grateful for the 5 star treatment we enjoyed from all of the team involved in our sale......thank you from us both.

Reply from agent

Thank you so much John and Judi for your wonderful review. It was an absolute pleasure to help you with this important step, and we look forward to hopefully finding your next home for you. It will hopefully be as beautiful as the one we were delighted to sell for you! Thank you once again. Best, Deborah

5.00 /5
Reply from agent

Thank you so much for this Russell! Delighted to hear you felt our service is 5 star worthy! Very best wishes.

5.00 /5

Absolutely brilliant - fast, professional and extremely helpful. My partner and I rented our first flat through Maddisons, who were patient, upfront and helpful throughout the entire process. They gave me ample time and space during the viewing, were excellent communicators throughout the process and got us moved in within 9 days of registering interest. Their service does not stop on completion, their aftercare has been great too, dealing with any request without delay. I cannot fault them, and would give a special thanks to James, who has been so, so helpful throughout. Thanks guys!

Reply from agent

Thank you for your kind words, George! We are delighted to hear that you had such a positive experience with Maddisons. It is very important to us that we provide a seamless and efficient service, and we are pleased that it seems we have achieved this for you! We really do appreciate you taking the time to provide a review and wish you all the very best.

5.00 /5

Lovely team. Pleasure to deal with.

Reply from agent

Thank you for your kind words, Marco! We pride ourselves on delivering exceptional customer service and are glad to hear that you had a good experience. Wishing you all the very best in your new home.

5.00 /5

Great outfit. Really proactive and helpful.

Reply from agent

Thank you so much for this Mike! Great to hear - the team will be delighted! Best wishes

5.00 /5

The whole team at Maddisons did a fantastic job of handling all the various needs for our recent property sale. Great to deal with, responding quickly to any queries from either myself or my wife, ensuring a smooth transaction. I felt they went above and beyond with the listing detail, which I believe reflected the sale price that we received. A++

Reply from agent

Hi Aaron .. thank you for entrusting your Tunbridge Wells property with Maddisons.

5.00 /5

Maddisons have a portfolio of well appointed rental homes. James found us a comfortable house and we took up residence at the end of 2022. When our home has needed attention for routine maintenance issues, Maddisons have dealt with these very promptly. Maddisons have a good collection of contacts, and the service people they use have all proved to be efficient, friendly and polite.

Reply from agent

Thank you hillary for your kind words and we're delighted that you've been happy with the service provided!

5.00 /5
14.08.2023

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Contact details
Sales Phone:

01892 514100

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 17:30
Address

18 The Pantiles, Tunbridge Wells, Kent , TN2 5TN, South East, UK

When Deborah Richards founded Maddisons Residential in 2013 she wanted to build an estate agency based on truly exceptional service, proactive and honest advice and an utter passion to sell a client’s property for the best price, to the best buyer, in line with their timescales. She combined her many years of working in wealth management with renovating and selling numerous properties, to deliver the ultimate estate agency experience. Now, with an established team and a dominance in family properties in all core Tunbridge Wells’ postcodes, this aspiration has become a reality. Maddisons Residential receive over 90% of their business from client referrals, are an “Outstanding Agent” in the Best Estate Agency Guide, have countless 5 star ratings on Google and consistently exceed industry averages in terms of % of asking price achieved and time to secure a sale. They also have a fierce reputation for holding a deal together once an offer is received, with an envied fall through rate of just 7%. In 2017, Maddisons branched into lettings, where this overriding objective to deliver truly exceptional service continued. Many landlords cite that Maddisons are their “trusted advisor” on their investment property portfolio. Maddisons’ strapline that excellence is not a skillset, it’s an attitude, are words that they live and breathe by, and they cannot wait to show you how.

Our team

Deborah Richards

Managing Partner

James Richards

Lettings Director

Emma Bennett

Operations Director

Milly Stedman

Sales Progression Manager

Sinead McCurry

Client Partner

Vicky Monaghan

Client Partner

Jane Lewis

Sales Support Manager

Brea

Office Manager

Lisa Lidgey

Client Partner

Karen Galpin

Sales Director

Angela Mulgrew

Property Marketing Coordinator

Caroline Banes

Lettings Coordinator / Property Manager

Muge Turner

Client Partner

Lora Grogan

Property Marketing Coordinator

Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display