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Maddisons Residential

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

Maddisons found us a tenant within one week of advertising and I only have praise for the service they have offered. They have been very professional from start to finish. As this is the first time, we have rented out a property, they have held our hand through the entire process and made it all seem very simple. Thank you, Caroline & James. I Would highly recommend them.

Reply from agent

Your recommendation and kind words are hugely appreciated, Susan - thank you. We've been delighted to help to date and look forward to continue doing so.

5.00 /5

Sold my property through Maddisons - always found Deborah, James and the team professional and easy to work with.

Reply from agent

Thank you Will .. we wish you and the family great happiness in the new house.

5.00 /5
08.01.2024
From start to finish an outstanding service.

Having met with three possible estate agents to sell my late mother’s property from the very onset Maddison’s were head and shoulders above its rivals. At a highly emotive time for the family the sensitive professionalism shown by all at Maddison’s was truly appreciated. From the very first introductory visit we knew Mum’s property was in the best hands and we were not wrong. Accurate valuation, tick. Personal touches, tick. Outstanding communication throughout, tick. Excellent advice, tick. Seamless transaction, tick. Ultimately a successful sale of a much loved family home, tick. Quite simply it’s hard to think of how Maddison’s could be bettered. Eternally grateful to all involved.

Reply from agent

Dear Emily, thank you so much for this review. We were very happy be able to help you during such a sensitive time and we're touched by your appreciation of our efforts. We strive for excellence in all we do, and it's gratifying to know we provided comfort at such a difficult period. Your trust in Maddisons to handle your late mother's property is truly appreciated and it was a pleasure to work for you. With very best wishes from us all at Maddisons.

5.00 /5

I have had feet in both camps with Maddison’s as a seller and a landlord have found them thoroughly professional realistic and very helpful they are in my opinion the best estate agents in Tunbridge Wells

Reply from agent

Thank you, Bill ... we are hugely appreciative of your kind words and shall continue to work hard so that your positioning of us is maintained!

5.00 /5

We worked with James and the Madisons team to rent a property out in the St James’ area of the town. We really appreciated their in-depth knowledge and professionalism which made the whole process very smooth. They are also a very friendly team with excellent customer service. It was a real pleasure to work with them. Thanks James, Deborah and the team.

Reply from agent

And it has been an equal pleasure working with you too, Emma and looking after your property for you .. thank you for entrusting this to us and for your kind words.

5.00 /5

The property I rent is managed by Maddisons Residential. They provide an excellent service to both me and the landlord. Nothing is too much for James and in the two years I have been renting from them I could not fault their service. I would certainly let my property via them.

Reply from agent

Thank you for your kind words, Ian .. we'd be equally thrilled to look after you as an owner of a rental property as we are as a resident of one.

5.00 /5

I recently had the pleasure of renting an apartment through Maddison’s Estate Agent, and I couldn't be more pleased with the entire process. From the initial property viewing to the smooth move-in, Maddison’s Estate Agent delivered an exceptional experience. The referencing process was efficient, and I felt well-informed and supported at every step. I want to express my gratitude to James, whose outstanding communication and support truly made a difference. His professionalism and dedication to ensuring a smooth transition into my new home were remarkable. I highly recommend Maddison’s Estate Agent for their top-notch service, professionalism, and the seamless rental experience they provided. A big thank you to the entire team for making the process stress-free and enjoyable.

Reply from agent

We are so happy to be looking after you and the children in the apartment, Deborah .. thank you very much for your kind and generous words.

5.00 /5

We rented a family home through Maddisons. From first viewing through to moving in, James and his team made the whole process quick and straightforward, and ensured that the house was perfectly prepared for our arrival.

Reply from agent

Thank you, Andrew - we're delighted that you've been happy with the service.

5.00 /5

Nothing but praise for the team at Maddison's! The video they made of the rental property really helped us to prepare for the viewing and even then we were given ample time to look around and ask questions. It's obvious they strive for the best outcome for both the property owner and future tenants which reassured us we were in good hands. We continue to appreciate their personable approach in managing the property and know we can always count on them with any requests.

Reply from agent

We are so happy that you, Lennard and beautiful little Scottie have settled into Tunbridge Wells and loving the town and community as much as we do. Thank you for your wonderful words.

5.00 /5

Maddison’s have been great for us as renters. We encountered a few issues during our tenancy that they were incredibly quick to resolve, particularly plumbing issues where Michael (the nicest plumber we’ve ever met) arrived within a few hours of us notifying them to sort it out. Really appreciative of James and his team for being so proactive, helpful and understanding.

Reply from agent

Your kind words are much appreciated, Katie and we are delighted to be taking care of you and the family. We shall certainly pass on the wonderful testimonial for Michael also (we share your sentiments!) ..

Contact details
Sales Phone:

01892 514100

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 17:30
Address

18 The Pantiles, Tunbridge Wells, Kent , TN2 5TN, South East, UK

When Deborah Richards founded Maddisons Residential in 2013 she wanted to build an estate agency based on truly exceptional service, proactive and honest advice and an utter passion to sell a client’s property for the best price, to the best buyer, in line with their timescales. She combined her many years of working in wealth management with renovating and selling numerous properties, to deliver the ultimate estate agency experience. Now, with an established team and a dominance in family properties in all core Tunbridge Wells’ postcodes, this aspiration has become a reality. Maddisons Residential receive over 90% of their business from client referrals, are an “Outstanding Agent” in the Best Estate Agency Guide, have countless 5 star ratings on Google and consistently exceed industry averages in terms of % of asking price achieved and time to secure a sale. They also have a fierce reputation for holding a deal together once an offer is received, with an envied fall through rate of just 7%. In 2017, Maddisons branched into lettings, where this overriding objective to deliver truly exceptional service continued. Many landlords cite that Maddisons are their “trusted advisor” on their investment property portfolio. Maddisons’ strapline that excellence is not a skillset, it’s an attitude, are words that they live and breathe by, and they cannot wait to show you how.

Our team

Deborah Richards

Managing Partner

James Richards

Lettings Director

Emma Bennett

Operations Director

Milly Stedman

Sales Progression Manager

Sinead McCurry

Client Partner

Vicky Monaghan

Client Partner

Jane Lewis

Sales Support Manager

Brea

Office Manager

Lisa Lidgey

Client Partner

Karen Galpin

Sales Director

Angela Mulgrew

Property Marketing Coordinator

Caroline Banes

Lettings Coordinator / Property Manager

Muge Turner

Client Partner

Lora Grogan

Property Marketing Coordinator

Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display