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Maddisons Residential

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

Maddison's have been nothing but professional. The staff are always keen to help and it is an excellent estate agent. I have been kept up-to-date at all times. Very happy customer.

Reply from agent

We're delighted that you are a 'very happy customer', Catherine and thank you for your kind words which make us equally happy!

5.00 /5

Maddisons and residential have been a great asset to me for the management of my property. Caroline and James have a huge amount of knowledge and lots of great contacts in and around Tunbridge wells, which makes any work or checks that need to be completed easy and quick. They are very quick to reply to any of my questions and have a very personal feel when speaking with them. I'd highly recommend them as a company to use.

Reply from agent

Thank you, Pippa .. your kind words are really appreciated. We're delighted to have the flexibility to be of help to you, appreciating how difficult it is for you being abroad and a very different time zone.

5.00 /5

Maddisons Residential estate agent has been exceptional at all levels making our move a breeze. Their team showcased efficiency and responsiveness, addressing to our inquiries most promptly. The property viewing process was well-organized, and they provided valuable insights about the neighborhoods. Throughout the application and checking-in stages, the team has demonstrated professionalism and made the entire process hassle-free. We really appreciated their commitment to address our concerns till the very end of our moving in to the new property. It has been a pleasure liasing with Maddison Residential and we definitely recommend them.

Reply from agent

Krish, I am very sorry for the delay in responding to your lovely review. Thank you very much for taking the time! It was a real pleasure to help you with your decision to move to Tunbridge Wells, and assist you throughout the process. I have been so pleased to hear from Megan that you are happy in your new home!

5.00 /5

I rented a property recently via Maddisons. The whole experience from viewing to moving in was incredibly smooth. Since completing the move, James and the team have continuously checked in and continued to be really responsive. I have had experience with a good few estate agents over the years for both renting and purchasing. For me, Maddisons have been the best by a mile and anyone considering them as renter or rentee should rest assured knowing they are in safe hands.

Reply from agent

We really appreciate your kind words, Max, and are so pleased that you feel in safe hands ..

5.00 /5
25.01.2024
Amazing service from Maddisons Residential

Maddisons Residential estate agent has been exceptional at all levels making our move a breeze. Their team showcased efficiency and responsiveness, addressing to our inquiries most promptly. The property viewing process was well-organized, and they provided valuable insights about the neighborhoods. Throughout the application and checking-in stages, the team has demonstrated professionalism and made the entire process hassle-free. We really appreciated their commitment to address our concerns till the very end of our moving in to the new property. It has been a pleasure liasing with Maddisons Residential and we definitely recommend them.

Reply from agent

Dear Krishnen, Thank you for your glowing review! We are thrilled to have made your move smooth and stress-free. Your satisfaction is our top priority, and we're glad that you appreciated our team's effort and efficiency. We look forward to continuing to provide you with exceptional service in the future. Welcome to your new home, and thank you for recommending Maddisons Residential!

5.00 /5

Selling your parents house after being granted probate is never going to be easy but I felt the Maddisons team went over and above to make the whole process manageable. Everyone I dealt with was both sympathetic and professional throughout so I thank you all on a job well done. From the staging of a dated bungalow to the feedback from viewings, everything was done promptly and respectfully. I will be back when I finish renovating my current house. Thank you.

Reply from agent

Thank you Carl for your kind words and we look forward to working with you again in the future when your current house is finished.

5.00 /5

I was a tenant with Maddisons for 18 months and only have good things to say about them. From the initial viewing through to the final check out, they were nothing but professional, polite and easy to deal with. Throughout my tenancy they were responsive, helpful and reliable, and there was always someone available to reply to my (many) questions - even if they weren't able to provide an answer immediately, communication was open and transparent, with updates provided regularly. I've rented from other agencies before but had never experienced the level of care that Maddisons provided - as an example, even after I moved out, James was kind enough to visit the property and collect a parcel that I'd mistakenly had delivered there, keeping it safe for me until I was able to collect it from the office. I'd recommend them to any prospective tenant, and if I were to rent again in the future, I would look to go with them.

Reply from agent

And we'd be delighted to welcome you back to Tunbridge Wells, Rachel - either as a tenant or indeed, maybe a buyer?! Thank you for such a lovely testimonial.

5.00 /5

My parents and I had multiple property sales on the go at the same time with Maddisons. Despite the heavy multitasking required, the team managed superbly. They are very joined up and responsive communication and discussions on pricing and offer strategy is about as good as it can get. They are all really nice to deal with also which makes the whole experience a breeze. Results are the acid test and our results with Maddisons were terrific. This is a first class agency and we'd recommend them to anyone.

Reply from agent

Thank you for your extremely kind words, Mark - we appreciate that it was equally task heavy for you and your parents and your support was fantastic. Here's to 2024 and getting further into the next chapter.

5.00 /5

I would use Maddisons every time I want to buy or sell a property in the Tunbridge Wells area. First and foremost, they gave me more time and professionalism than other agents have ever done, so that even when things were going awry (as they often do!) I felt safe knowing that they would always handle things with honesty and experience.

Reply from agent

Thank you Shelly .. as you say, the sale/purchase of many properties comes across it's difficulties at times but we're delighted that you felt safe, knowing that we were working hard to overcome these. We hope that you have a wonderful 2024 in your new home ..

5.00 /5

Maddisons found us a tenant within one week of advertising and I only have praise for the service they have offered. They have been very professional from start to finish. As this is the first time, we have rented out a property, they have held our hand through the entire process and made it all seem very simple. Thank you, Caroline & James. I Would highly recommend them.

Reply from agent

Your recommendation and kind words are hugely appreciated, Susan - thank you. We've been delighted to help to date and look forward to continue doing so.

Contact details
Sales Phone:

01892 514100

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 17:30
Address

18 The Pantiles, Tunbridge Wells, Kent , TN2 5TN, South East, UK

When Deborah Richards founded Maddisons Residential in 2013 she wanted to build an estate agency based on truly exceptional service, proactive and honest advice and an utter passion to sell a client’s property for the best price, to the best buyer, in line with their timescales. She combined her many years of working in wealth management with renovating and selling numerous properties, to deliver the ultimate estate agency experience. Now, with an established team and a dominance in family properties in all core Tunbridge Wells’ postcodes, this aspiration has become a reality. Maddisons Residential receive over 90% of their business from client referrals, are an “Outstanding Agent” in the Best Estate Agency Guide, have countless 5 star ratings on Google and consistently exceed industry averages in terms of % of asking price achieved and time to secure a sale. They also have a fierce reputation for holding a deal together once an offer is received, with an envied fall through rate of just 7%. In 2017, Maddisons branched into lettings, where this overriding objective to deliver truly exceptional service continued. Many landlords cite that Maddisons are their “trusted advisor” on their investment property portfolio. Maddisons’ strapline that excellence is not a skillset, it’s an attitude, are words that they live and breathe by, and they cannot wait to show you how.

Our team

Deborah Richards

Managing Partner

James Richards

Lettings Director

Emma Bennett

Operations Director

Milly Stedman

Sales Progression Manager

Sinead McCurry

Client Partner

Vicky Monaghan

Client Partner

Jane Lewis

Sales Support Manager

Brea

Office Manager

Lisa Lidgey

Client Partner

Karen Galpin

Sales Director

Angela Mulgrew

Property Marketing Coordinator

Caroline Banes

Lettings Coordinator / Property Manager

Muge Turner

Client Partner

Lora Grogan

Property Marketing Coordinator

Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display