Edina - We have no record of any interaction with yourself. We are proud of our many 5 star reviews, and to see anything less is a concern to us. Please can you contact myself on stephen@inspireestates.co.uk to clarify where the issue occured, so we can action any concerns you have. If we don't hear back, we will assume this to be a mistake and request from Google that the review is removed. Regards, Stephen

Dear Sajjad, We’re sorry to hear about your frustration regarding the application process. We understand how important securing a home is, and we sympathise with the challenges that can arise during referencing. To clarify, the referencing process is managed by an independent company, and unfortunately, we were unable to proceed with your applications as the required guarantors needed did not meet the required criteria. We regret that this has caused difficulties for you and your family. If you would like to discuss any concerns further or explore alternative options, please don’t hesitate to reach out to us directly. Many Thanks

Thank you for sharing your feedback. We regret to learn of the challenges you have encountered since moving into your property. We strive to prevent such issues and address them promptly. After reviewing the matters you raised, we identified that the problem was related to block management response times, which has since been successfully resolved. While we acknowledge your frustrations, we apologise for any inconveniences caused by the delays in resolving the issue. Should you have any additional concerns, please feel free to reach out to us, and we will gladly assist you.

We apologise for the frustration you experienced with our agency. Properties are in high demand and go very quickly. We understand and it is disappointing to hear that you faced a lack of responsiveness from our team. We take these concerns seriously, the phone was not hung up the line went dead. We will address this matter to improve our service. Thank you for bringing this to our attention, should we get suitable properties someone from the lettings team will contact you.

Kamla, We thank you for taking the time to leave a review, and we take all reviews very seriously, and are so sorry that you feel this way. I have looked at our system and cannot find any of your details on our system as a registered client. We want to address all reviews and especially those that feel we have not met our values. Please do reach out to me on stephen@inspireestates.co.uk, so we can look into what happened and why you feel that you wished to express our service as 1 star, as this is exceptionally unusual for us. Best Regards - Stephen Bushell - Branch Partner

Dear Akeeles, I’m sorry that to the staff member concerned to find out what happened. Your feedback is important to us. My email address is matt@inspireestates.co.uk. Thanks

Dear Synchromystic Theorist, Thank you for taking the time to share your experience. We sincerely apologise for the inconvenience and frustration you encountered during the purchase of your first home. Your feedback is incredibly valuable, and we take it very seriously as it helps us improve our services. We understand how important timely communication and reliability are, especially when making significant investments. We're sorry to hear that we did not meet your expectations in this regard and would love to know more; specifically what property you were purchasing, as this is not reflective of the high standards we strive to uphold. When progressing a sale we are reliant on information from respective solicitors supply to us, and if they don't update us its very difficult to communicate timeframes. Regarding your experience with Bradley, we apologise if his demeanour did not convey the professionalism and seriousness you expected. We will discuss this internally as one of our values is being personable, but we also want to ensure all our team members maintain the highest level of customer service and professionalism. We appreciate your feedback and would like the opportunity to analyse where we went wrong. If you could provide more details or contact us directly, we will be able to review what happened. Please email me directly matt@inspireestates.co.uk Thank you once again for bringing this to our attention. K.regards Matthew Cousins

Thank you for taking the time to leave us a review. Your feedback is important, and we rely on hearing from our Clients to ensure we’re offering a great service or where we need to improve. We acknowledge the points raised in your review, and are sorry to hear of the dissatisfaction you experienced. When multiple viewings are scheduled, it is imperative to adhere to the allotted time slots to accommodate all appointments. During the call made the day before your appointment, where you advised you may be 10-15 minutes late, the colleague who took the call emphasised the importance of managing viewings within specified time frames. We are committed to accommodating all viewings. My colleague arrived at the property promptly at 11:30am as scheduled with other viewings. She was present at 11:50am with other applicants during their time slots. She attempted to reach you at 12:16pm as she could not see that you were present at the agreed upon time. We value your feedback and hope this clarifies the situation for any inconvenience caused and for any mis understandings that have occurred. Should you wish to discuss this matter further, please do not hesitate to contact info@inspireestates.co.uk