If I could award zero stars to this agency, I would. Since mid-February, my family and I expressed interest in renting a particular property. We made several attempts to inquire about it, including visiting the agency’s office in person, yet we received no response for over two weeks. Despite having excellent references from previous agencies and more than sufficient income to qualify, our inquiries were completely disregarded. After multiple follow-ups, I called the office once again, only to be informed—rather dismissively—that the property had been rented and there was nothing further they could do. Shockingly, just the day before, I had been told to wait for an agent to contact me to arrange a viewing. In short, for over two weeks, we actively tried to secure an appointment, only to be consistently ignored and misled. To make matters worse, approximately a month and a half later, I received a call stating that the property was once again available and asking if we were still interested. We agreed and scheduled a viewing for Thursday at 1:30 PM. My family and I made significant arrangements, including leaving work early, to attend the appointment. Yet, just three hours before the scheduled time, we received a text message abruptly cancelling the viewing, claiming the property was no longer available. This level of disorganisation and disregard for prospective clients is simply unacceptable. It raises serious questions about the agency’s professionalism and operational standards. Extremely disappointing experience. I would strongly advise others to look elsewhere.