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Inspire Estate Agents - Crawley

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
4.00 /5

Polite, Friendly & Professional. Our first purchase and Ross was very patient with all the questions.

4.00 /5

Just bought our new house in Maidenbower. Excellent service from inspire. Always helpful and helped keep our move moving. Many thanks.

4.00 /5

Very good service which can be judged by the fact that the house was sold at a price I was hoping to get within a very reasonable timescale. Thank you.

4.00 /5

I would like to comment something about the INSPIRE STATE AGENTS. It is a very reliable agency. The information gave are precise and the people very polite and gentle. It is a very recommendable Agency.

3.00 /5

I had been renting property with Inspire which I moved out last month. Earlier it was with Chesworths and was handed over to Inspire this year. They are professional, reachable, and helpful over the phone. Apart from that, just wanted to highlight few things as might help others. • View in was booked for one Saturday. I was waiting since appointment was booked. No one really came and we waited for whole day. I was not informed about the cancellation or rescheduling of that. It was frustrating. • Final Inventory report on tenancy - I appreciate it being was a detailed one. However, I was charged for unnecessary claims. I handed over the property clean and tidy, hired professional cleaning and left the property as it was before my move. This was due to lack of communication between both the agencies - Chesworth and inspire. Example:- missing smoke alarm- this was informed to Chesworths time and again and also to inventory reporting process which is done every 6 months and I was charged for this. Similarly, I was blindly charged for a hole in the wall which was pre-existing and owing to multiple back and forth communication from our side, this was later removed.

2.00 /5

Inspire were the agents and managed a flat I was renting for the last 2/3 years. Their quality of service for me as a tenant went down significantly during that time. No updates on issues I raised through their property maintenance portal, miscommunication on any emails I sent them. And it has taken far too long for me to get my deposit back - despite a nearly perfect property inspection.

Reply from agent

Thank you for your feedback. At Inspire, we truly value listening to our tenants and clients, we are glad that we managed to reach you on the telephone today and we’re sorry to hear that your experience did not reflect the high standards we strive for. We understand how important clear communication and timely resolutions are, and we regret any frustration caused. Trust is at the heart of what we do, and we are committed to learning from your experience to ensure better service moving forward. We also recognize the importance of delivering results, including the prompt return of deposits, as noted this was due to the office being close for legislation training for a couple of days and the weekend, we apologize for any delays you encountered. If there’s anything further we can do to resolve your concerns, please don’t hesitate to contact us at 01293 582 333. We appreciate your time as a tenant and wish you the best in the future.

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13 Tilgate Parade, Crawley, RH10 5EQ, UK, RH10

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