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Thomas Morris - Royston

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Thomas Morris - Royston

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

1.00 /5

Called them to book a viewing for a property, they called to cancel the day before. Rescheduled… they cancelled again the day before… rescheduled again, cancelled again the day before. Three times they’ve cancelled, what a waste of time. …

review by Harry

Reply from agent

Hi Harry, I'm truly sorry to hear about your experience having viewings cancelled multiple … More

1.00 /5

Unless. Dont bother with them. We have more then enough collateral to cover what we asking for and they are refusing to help us. Waste of time.

review by sean N

Reply from agent

Hi Sean, Sorry we weren't able to assist. Bear in mind we are a broker and not a direct lender. If you would like to discuss your options again email at hello@swoopfunding.com and we'll get back in touch. Thanks, Team Swoop.

1.00 /5

Ghosted by their bankers.

review by Nanu

1.00 /5

Constant rubbish through the letterbox

review by black polaris

Reply from agent

Sorry that any of our marketing material is causing such offence. Please send your address to paul.saunders@thomasmorris.co.uk and we will ensure you receive nothing further

1.00 /5

Whilst happy to issue "leases of the Mines Royal" in our country, they refuse to listen to the communities objecting to having their land, air, water and health poisoned. Rotten to the core.

review by Emmet McAleer

1.00 /5

I had a bad experience with a travel company and when I submitted a review that was reflective of my experience, it was not published due to "False Content". This was absolute rubbish. I spent close to $9,000 USD on a trip to Peru and the travel company did not live up to expectations. I most definitely did NOT express anything that was false. This company is definitely not "Independent".

review by Jayson Nall

Reply from agent

Hi Jayson, Thank you for bringing this to our attention. We understand your frustration and want to clarify our process. We never delete reviews simply because they are negative. In fact, we value and publish honest feedback—in 2024, 5% of all reviews posted on Feefo were 1-star ratings. Reviews are only moderated if they breach our moderation guidelines, such as sharing a service/delivery experience in a product-specific review area. Our goal is to ensure feedback is helpful and compliant. If you'd like to know more about our moderation guidelines and how it works, please see our Moderation Blog, found here: https://business.feefo.com/resources/how-we-keep-our-reviews-honest To help get your voice heard, please check your inbox for an email from our moderation team explaining any necessary adjustments. If you believe there has been a technical error with your rating, please contact us at support@feefo.com so we can investigate and resolve this for you immediately. We are committed to fairness and transparency. Best, The Feefo Team

1.00 /5

Left an honest review regarding a holiday property booked via cottages.com Review blocked as deemed “malicious” I t was only a fair review and nothing offensive! Waste of time!

review by carol bradley

Reply from agent

Hello Carol, Thanks for bringing this to our attention. We understand your frustration and want to clarify our process. We never delete reviews simply because they are negative. In fact, we value and publish honest feedback—in 2024, 5% of all reviews posted on Feefo were 1-star ratings. Reviews are only moderated if they breach our moderation guidelines. Our goal is to ensure feedback is helpful and compliant. If you'd like to know more about our moderation guidelines and how it works, please see our Moderation Blog, found here: https://business.feefo.com/resources/how-we-keep-our-reviews-honest To help get your voice heard, please check your inbox for an email from our moderation team explaining any necessary adjustments. If you believe there has been a technical error with your rating, please contact us at support@feefo.com so we can investigate and resolve this for you immediately. We are committed to fairness and transparency. Best, The Feefo Team

1.00 /5

Dont let u post honest reviews but let the companys post there own 5 star reviews 🤷‍♂️ …

review by Francis Chappell

Reply from agent

Hi Francis, Thank you for bringing this to our attention. We understand your frustration and want to clarify our process. Feefo does not, and cannot, manually change a customer's star rating; our systems are designed to reflect exactly what you enter. Feefo clients are strictly prohibited from leaving themselves reviews. We never delete reviews simply because they are negative. In fact, we value and publish honest feedback—in 2024, 5% of all reviews posted on Feefo were 1-star ratings. Reviews are only moderated if they breach our moderation guidelines, such as sharing a service/delivery experience in a product-specific review area. Our goal is to ensure feedback is helpful and compliant. If you'd like to know more about our moderation guidelines and how it works, please see our Moderation Blog, found here: https://business.feefo.com/resources/how-we-keep-our-reviews-honest To help get your voice heard, please check your inbox for an email from our moderation team explaining any necessary adjustments. If you believe there has been a technical error with your rating, please contact us at support@feefo.com so we can investigate and resolve this for you immediately. We are committed to fairness and transparency. Best, The Feefo Team

1.00 /5

Appalling service trying to rent a flat with this lot in the Franklin. Poor communication, not what you need when trying to rent

review by Gabriel

Reply from agent

We’re sorry to hear about your experience and apologise for the frustration caused. We understand how important clear and timely communication is when renting a property, and it’s disappointing to hear that we fell short on this occasion. Your feedback has been noted and will be reviewed internally so we can improve our service going forward. If you’d be willing to discuss this further, please contact us directly so we can try to address your concerns.