Thomas Morris - Royston

I've now tried three times to leave my review. Anything remotely negative apparently breeches their polices. Clearly a supplier / retailer funded site and the reviews aren't worth the digital paper they're written on. My last attempt was removed because I described the quality as 'questionable' because my product (A/C unit costing £400) was delivered faulty. Facts its seems, are inconvenient and against policy.

Biased and unreliable review platform Feefo asked me to submit reviews because 2 suppliers I’d purchased from had passed my data to them without my consent. The first review was rejected by Feefo. The second was edited and partially published. a) The reviews cannot be relied upon to be an accurate reflection of events. b) There has to be an invitation arising from a purchase to make a review. Therefore, no subsequent customer service reviews allowed. c) What happened to free speech?

I was invited to leave a review for a retailer automatically by Feefo, based on a service appointment I'd booked. My experience was poor, as the retailer in question couldn't provide the service at the appointment and has subsequently booked in a new appointment. I left feedback to this effect via Feefo, only for them to reject the review as I haven't received the product I'm reviewing. I'd say the fact I've not received the service in the first place, is a completely valid thing to review. It feels like Feefo is biased towards supporting the retailers and not honest customer reviews or feedback.

PLEASE READ ITS IMPORTANT! I had a call from swoop funding to apply for a loan.. on the interest based of 1.8%… and they applied for terminals from world pay and lure you into world pays system which you’re not aware off.. which puts you on a debt of every month on £96. (World pay is a card machine company) It’s such a shame they don’t even respond to your what’s app messages etc.. or call back once the application is done from their side.. it took me since October to March (6 months) to sort this matter out with world pay.. they have done it to a friend of ours to.. please be aware… the reviews are a COMPLETE LIE… They’re made by their own staff.. no one can give you a loan on the rate of 1.8% and who wants a terminal to apply for a loan.. this is a SCAM.. fortunately World pay told me they have been going through so much hassle to sort this issues out.. the person who scammed me was Ibrahim and Zara. Please be careful… this is a hoax.

THIEVES! Without doubt the worst financial services company we have ever dealt with ! Silverlink Newcastle office tell blatant lies , change figures on forms , send data protected information to incorrect email addresses, change dates on FCA regulated paperwork, they even changed the rates after signed dated agreement in place . Take my advice, don’t trust swoop finance as a broker and avoid Investec Asset Finance or be prepared to be not only lied to but also have additional charges added without consent or signed contract or even notification, tried complaining to the local office but they are either incapable or unwilling to help (although they’ll tell you different when you speak to them, yep more lies!) legal action awaits Update! After the above review I have been contacted via email and asked to remove my genuine true account of my experience so far , Swoop claim they have had a verbal agreement with Acquis and Investec that a refund will be processed after admitting there are no grounds for the over charges Swoop set up our agreement through a company called Investec asset finance . Investec asset finance illegally set up a third party insurance policy that I was not made aware of , indeed , I have no proof such a policy even exists as I’ve been provided no documentation, I gave no authorisation for any of it and knew nothing about until they changed my direct debit amount and only when we questioned it were we given an invoice and told what the amount was for , they say they are currently processing my refund (this response has only happened after I made my experience public ) for the 3 months of payments they have taken yet still nothing received as yet. The agreement set up through a broker called Swoop Finance, they are the worst fca regulated business I have ever dealt with. The unnecessary and unauthorised policy they claim to have set up is through one of their partner company’s Acquis uk. They decided between them that it was acceptable to charge me over £8600.00 for an additional insurance when I already had adequate cover and proof was provided. Thieves and rip off merchants , legal action now pending.

After they emailed me, I wrote an honest review about the distressing use of SkyParkSecure and they moderated it from 1 star to 5 star and took out my comments. …

Strange company, wrote a review on a Halfords product which Feefo declined to review saying I had used the wrong box.With this comment was an email contact with Feefo customer services address, which I used to contact them. The result was a failure to deliver response from Feefo, your message has been blocked. Just what are Feefo trying to achieve, they are just wasting my time

The Company covered fruad with his customers. I wrote a review of Evolution Motors in AutoTrader, after a couple days my review was removed. The company support fruad by not looking at the bad things Waste of Time

We purchased two businesses that used feefo reviews last year. Our other business use Reviews.io and Judge.me. We have, however, been trapped in 2 contracts that are specifically designed to trap their customers into paying for an entire year's worth of service, whether they want to or not. I'll be honest, I mis-read their terms as '90 days from renewal date' however, it isn't. It's "automatically renews and you can only give notice 90 days before the end of the period that you don't want to renew". If you miss that 90 days, you're trapped for the remainder of the 90 days PLUS another year on top. I thought contracts like this died with leased line telecoms put apparently, they are alive and well at feefo. Absolutely appalling contract with absolutely appalling customer service. There have been problems with the system since the beginning with invoices not being supplied, no access to the admin panel, failure to take direct debits leading to threats of suspension, failure of sales to upload (we have no idea why) and we're trapped and unable to ditch this appalling company for another year. Meanwhile, we've moved 1 of the two websites to a different platform and are now happily using Judge.me.