Thomas Morris - Royston

6 Melbourn St, Royston , Hertfordshire, SG8 7BZ, South East, UK, SG8

4.6 1,070 reviews

Recent reviews

A selection of reviews, highest rated first. Not every review may be shown.

Francis Chappell Google

Dont let u post honest reviews but let the companys post there own 5 star reviews 🤷‍♂️ …

Reply from Thomas Morris - Royston: Hi Francis, Thank you for bringing this to our attention. We understand your frustration and want to clarify our process. Feefo does not, and cannot, manually change a customer's star rating; our systems are designed to reflect exactly what you enter. Feefo clients are strictly prohibited from leaving themselves reviews. We never delete reviews simply because they are negative. In fact, we value and publish honest feedback—in 2024, 5% of all reviews posted on Feefo were 1-star ratings. Reviews are only moderated if they breach our moderation guidelines, such as sharing a service/delivery experience in a product-specific review area. Our goal is to ensure feedback is helpful and compliant. If you'd like to know more about our moderation guidelines and how it works, please see our Moderation Blog, found here: https://business.feefo.com/resources/how-we-keep-our-reviews-honest To help get your voice heard, please check your inbox for an email from our moderation team explaining any necessary adjustments. If you believe there has been a technical error with your rating, please contact us at support@feefo.com so we can investigate and resolve this for you immediately. We are committed to fairness and transparency. Best, The Feefo Team

Gabriel Google

Appalling service trying to rent a flat with this lot in the Franklin. Poor communication, not what you need when trying to rent

Reply from Thomas Morris - Royston: We’re sorry to hear about your experience and apologise for the frustration caused. We understand how important clear and timely communication is when renting a property, and it’s disappointing to hear that we fell short on this occasion. Your feedback has been noted and will be reviewed internally so we can improve our service going forward. If you’d be willing to discuss this further, please contact us directly so we can try to address your concerns.

Alesha Mbusnum Google

Took down an honest review just so you can protect these companies

Oly Google

I submitted an entirely fair, honest and truthful review detailing my negative experience with a car dealer. After a lengthy engagement with Feefo, my review has seemingly been blocked from being published for reasons that don't make sense to me.

Nigel K Google

No longer trustworthy, will rather go with Trustpilot. Have just discovered that Feefo allow companies to manipulate their reviews! So much for 'unlocking' the value hidden in the voice of your customer. Feefo Case number: 31584981888

Reply from Thomas Morris - Royston: Hi Nigel, Thank you for sharing your feedback. At Feefo, we pride ourselves on being an 'Invite-Only' platform. This means we only collect reviews from verified purchasers, which is why our ratings can differ from open platforms where anyone can comment. We do not allow our clients to manipulate or change any review content, as this would not benefit those who look to our review content for verified feedback to help make an informed decision. In fact, in 2024, 5% of all reviews posted on Feefo were 1-star ratings, demonstrating that we value and publish honest feedback, regardless of the score. You can click the link below to learn more about our moderation guidelines and how our process works: https://business.feefo.com/resources/how-we-keep-our-reviews-honest We take the integrity of our data very seriously and would be happy to discuss any specific concerns you have regarding a merchant's profile. Best, The Feefo Team

Gurphylock Google

Was asked by Feefo to provide feedback from recent Bristol airport parking experience. Had my review rejected by moderators. I was respectfully honest about price hike (over 100% on less than a year) and water leaking all over my car. Do not trust their reviews for biased filtering in favour of the provider not the consumer.

Caitlin Pearman Google

The staff I dealt with were generally welcoming and friendly. My issue with this estate agent is their shocking referencing process. …

Reply from Thomas Morris - Royston: Thank you for your kind comments regarding our staff and for your feedback on the referencing process which has now been fully investigated. I am sorry that you have been disappointed with your experience.

antonio narducci Google

A shocking experience from start to finish. The agency failed to book me for the initial property viewing, which I only discovered after I took the initiative to follow up myself—just before a planned three-hour drive. They were …

Reply from Thomas Morris - Royston: Hi Antonio, Thank you for your feedback. I am really sorry to hear you have not been happy with your experience. We take customer satisfaction very seriously at Thomas … More

Amanda Price Google

Rubbish I was asked to review a vacuum cleaner which I reviewed honestly: twice faulty and returned and refund given. Feefo manipulated my review and acore then said that they couldn't publish!

Sunny. Parmar Google

I've bought, built and sold properties every year for the last ten. We have a beautifully renovated house to sell in Whitley Lodge, with a substantial plot of land attached. After multiple calls, and no response to emails I'll take my business elsewhere. If 0 stars was an option I would have given it. For anyone selling a property over £350k, please look at the reviews/ratings before signing up with this company.