A selection of reviews, highest rated first. Not every review may be shown.
This vanity award company illegally sends spam emails to my personal email address in contravention of the Privacy and Electronic Communications Regulations. The awards they are offering are meaningless and you should avoid any company that tries to big up its reputation by claiming they have won one.
Reply from Thomas Morris - Royston: Hi Ivor,
Thank you for reaching out regarding our data policies. We understand how important data privacy and security are to you.
To help address your concerns, please review our comprehensive data protection information here: https://business.feefo.com/data-protection.
This page outlines the strict standards we uphold as compliant Data Processors and Data Controllers. If you have any specific questions after reviewing the documentation, please get in touch with support@feefo.com and we'd be happy to answer them.
Best, The Feefo Team
Same as trust pilot they hook bad reviews for premium paying clients , they are the antithesis of why they claim to be and this should be illegal
Reply from Thomas Morris - Royston: Hi Landon, Thank you for sharing your feedback.
At Feefo, we pride ourselves on being an 'Invite-Only' platform. This means we only collect reviews from verified purchasers, which is why our ratings can differ from open platforms where anyone can comment. In fact, in 2024, 5% of all reviews posted on Feefo were 1-star ratings, demonstrating that we value and publish honest feedback, regardless of the score.
I'll provide a link to our Blog to learn more about our moderation guidelines and how our process works below:
https://business.feefo.com/resources/how-we-keep-our-reviews-honest
We take the integrity of our data very seriously and would be happy to discuss any specific concerns you have regarding a merchant's profile.
Best, The Feefo Team
Just adding my name to the seemingly endless list of people who have had negative but honest reviews rejected.
Reply from Thomas Morris - Royston: Hello,
Thank you for bringing this to our attention. We understand your frustration and want to clarify our process.
We never reject reviews simply because they are negative. In fact, we value and publish honest feedback—in 2024, 5% of all reviews posted on Feefo were 1-star ratings. Reviews are only moderated if they breach our moderation guidelines, such as sharing a service/delivery experience in a product-specific review area.
Our goal is to ensure feedback is helpful and compliant. If you'd like to know more about our moderation guidelines and how it works, please click here : https://business.feefo.com/resources/how-we-keep-our-reviews-honest
To help get your voice heard, please check your inbox for an email from our moderation team explaining any necessary adjustments. If you believe there has been an error with your review, please contact us at support@feefo.com so we can investigate and resolve this for you immediately.
We are committed to fairness and transparency.
Best, The Feefo Team
Called them to book a viewing for a property, they called to cancel the day before. Rescheduled… they cancelled again the day before… rescheduled again, cancelled again the day before. Three times they’ve cancelled, what a waste of time. …
Reply from Thomas Morris - Royston: Hi Harry,
I'm truly sorry to hear about your experience having viewings cancelled multiple … More
Unless. Dont bother with them. We have more then enough collateral to cover what we asking for and they are refusing to help us. Waste of time.
Reply from Thomas Morris - Royston: Hi Sean,
Sorry we weren't able to assist. Bear in mind we are a broker and not a direct lender. If you would like to discuss your options again email at hello@swoopfunding.com and we'll get back in touch.
Thanks, Team Swoop.
Ghosted by their bankers.
Constant rubbish through the letterbox
Reply from Thomas Morris - Royston: Sorry that any of our marketing material is causing such offence. Please send your address to paul.saunders@thomasmorris.co.uk and we will ensure you receive nothing further
Whilst happy to issue "leases of the Mines Royal" in our country, they refuse to listen to the communities objecting to having their land, air, water and health poisoned.
Rotten to the core.
I had a bad experience with a travel company and when I submitted a review that was reflective of my experience, it was not published due to "False Content". This was absolute rubbish. I spent close to $9,000 USD on a trip to Peru and the travel company did not live up to expectations. I most definitely did NOT express anything that was false. This company is definitely not "Independent".
Reply from Thomas Morris - Royston: Hi Jayson,
Thank you for bringing this to our attention. We understand your frustration and want to clarify our process. We never delete reviews simply because they are negative. In fact, we value and publish honest feedback—in 2024, 5% of all reviews posted on Feefo were 1-star ratings. Reviews are only moderated if they breach our moderation guidelines, such as sharing a service/delivery experience in a product-specific review area.
Our goal is to ensure feedback is helpful and compliant. If you'd like to know more about our moderation guidelines and how it works, please see our Moderation Blog, found here: https://business.feefo.com/resources/how-we-keep-our-reviews-honest
To help get your voice heard, please check your inbox for an email from our moderation team explaining any necessary adjustments. If you believe there has been a technical error with your rating, please contact us at support@feefo.com so we can investigate and resolve this for you immediately.
We are committed to fairness and transparency.
Best, The Feefo Team
Left an honest review regarding a holiday property booked via cottages.com
Review blocked as deemed “malicious”
I t was only a fair review and nothing offensive!
Waste of time!
Reply from Thomas Morris - Royston: Hello Carol,
Thanks for bringing this to our attention. We understand your frustration and want to clarify our process. We never delete reviews simply because they are negative. In fact, we value and publish honest feedback—in 2024, 5% of all reviews posted on Feefo were 1-star ratings. Reviews are only moderated if they breach our moderation guidelines.
Our goal is to ensure feedback is helpful and compliant. If you'd like to know more about our moderation guidelines and how it works, please see our Moderation Blog, found here: https://business.feefo.com/resources/how-we-keep-our-reviews-honest
To help get your voice heard, please check your inbox for an email from our moderation team explaining any necessary adjustments. If you believe there has been a technical error with your rating, please contact us at support@feefo.com so we can investigate and resolve this for you immediately.
We are committed to fairness and transparency.
Best, The Feefo Team
