Thank you for sharing your feedback. We’re sorry to hear about your experience. We take all reviews seriously, and our moderation process is designed to ensure that reviews comply with our guidelines while maintaining fairness for both customers and businesses. If your review was removed, it may have been due to a violation of these guidelines, but we fully appreciate your concerns and are happy to investigate further. We encourage you to reach out to our customer support team at support@feefo.com to provide more details. We would be happy to review your case and ensure that your feedback is addressed appropriately. Once again, we apologise for any frustration this has caused, and we appreciate you bringing this to our attention. Best regards, The Feefo Team