THIEVES! Without doubt the worst financial services company we have ever dealt with ! Silverlink Newcastle office tell blatant lies , change figures on forms , send data protected information to incorrect email addresses, change dates on FCA regulated paperwork, they even changed the rates after signed dated agreement in place . Take my advice, don’t trust swoop finance as a broker and avoid Investec Asset Finance or be prepared to be not only lied to but also have additional charges added without consent or signed contract or even notification, tried complaining to the local office but they are either incapable or unwilling to help (although they’ll tell you different when you speak to them, yep more lies!) legal action awaits Update! After the above review I have been contacted via email and asked to remove my genuine true account of my experience so far , Swoop claim they have had a verbal agreement with Acquis and Investec that a refund will be processed after admitting there are no grounds for the over charges Swoop set up our agreement through a company called Investec asset finance . Investec asset finance illegally set up a third party insurance policy that I was not made aware of , indeed , I have no proof such a policy even exists as I’ve been provided no documentation, I gave no authorisation for any of it and knew nothing about until they changed my direct debit amount and only when we questioned it were we given an invoice and told what the amount was for , they say they are currently processing my refund (this response has only happened after I made my experience public ) for the 3 months of payments they have taken yet still nothing received as yet. The agreement set up through a broker called Swoop Finance, they are the worst fca regulated business I have ever dealt with. The unnecessary and unauthorised policy they claim to have set up is through one of their partner company’s Acquis uk. They decided between them that it was acceptable to charge me over £8600.00 for an additional insurance when I already had adequate cover and proof was provided. Thieves and rip off merchants , legal action now pending.