I am a year 1 university student and I relied on a formal letting agent such as prospect to lend me a house, which me and my friend successfully did. However, after we both moved to the house we get a phone call saying we are not able to move until two days later. we complied and booked a hotel for the two days. Afterwards, we asked for the housing and they say that the landlord does not want to let the house anymore and prospect turned the cold shoulder to us. They are very unprofessional and only care about the profits they make, not the customer. probably the worst agency out there.

Awful, customer service, cancel appointments and do not reply AFTER I told them I was a disabled student. disgusting.

They don't care about the customer. They don't answer. For them, it doesn't matter whether you rent or not

The worst Agency in Reading so far unprofessional staff , avoid at all cost

The worst estate agency in Reading. I booked to view an apartment by emailed someone work with them called Jon, so I traveled from Manchester to Reading with my wife and daughter. But guess what?! nobody there was waiting for me, I’ve been there for 2 hours trying to contact them waiting outside with my family in freezing wather! Anyway, I emailed his manager Jake and he said: “my colleague said you weren’t there when he was so I can’t help you any further.” Frankly, no big surprise if that the manager then you shouldn’t except any professionalism from their employees! £100 pound train ticket and 3-hour of travelling for nothing. Please don’t waste your time and money with Prospect.

I've had a very bad experience trying to move to Reading, me and a friend were trying to rent a house for our first year at university and they made our transition way more difficult then it had to be. We were meant to get the house but their excessive questioning for paperwork ended up making us lose the property due to failure on their end. I would not recommend their service as they have put me in a very difficult situation at the moment and made me lose the property.

Just had a cold call from them, when I asked the caller to delete my number, without another word, they hung up. Not the worst service in the world (so long as he did actually delete my number) but you phoned me, at least be polite enough to acknowledge my request

Lack of communication and care, very unprofessional. There's much better agencies to go with

It’s been almost 2 months that we left the property and we still have not received our deposit and excess payment. At first we have been receiving updates, but the last update has been more than 2 weeks and now even with regular followup, there are no responses. Hopefully i get a response soon.

Quite possibly scammers! Agreed to rent a flat, paid monies for referencing, and then ... nothing! No tenancy agreement, no updates, nothing. Monies wasted!