This is the worst experience from a supposed professional organisation we have dealt with. Please avoid them to maintain your sanity and well being! We rented a place off them where we were told there was access entry keys for 2 people. When we agreed tenancy and signed up, we only received one and were told the landlord can’t find the other one and is unwilling to get another one ordered as there is only meant to be one person who parks within the development, not exactly what was highlighted or marketed by Prospect when they were advertising. Over time we experienced issues with the heating, the boiler would not turn on or function when the thermostat was turned on, over the course of 3 weeks nothing was done by Prospect and it caused my wife to fall ill and exacerbate her asthma. They still have not sorted anything out, as they say they struggle to speak to the landlord if we decide to withdraw a rental payment, they are quickly on the phone asking when it will be paid as the landlord is concerned?? To this date nothing has been rectified they have not even come forward with a solution or offer based on our experienced even though this has been escalated internally to senior management (surprise surprise they have not responded to our letters). On this basis we are now seeking assistance from third party Citizens advice as well as making a formal complaint to Property Ombudsmen. If you are thinking of renting a property managed by Prospect, please think again, I have never dealt with such an unprofessional and incompetent company as them from the director of letting Mark Towell right down to the lettings negotiator!

Really agressive agency. Super off putting. Both for renting and buying.

Whatever you do, don't sign a DD with these cowboys, they always take too much money and blame systems when its an obvious human error. Awful reliability from the accounts department. expect 1/3 of your direct debits to go wrong.

Do not recommend. Very unprofessional. I wasted my time calling and going to their office more than once. Reached out to them when I first arrived in Reading almost a year ago. I visited their office to ask about lettings. They took my information and I never heard back. I visited again a month after and told them you're not answering my calls and they didn't say anything as if it's normal for them to ignore people. They took my info again and told me a flat would be available in a specific building I was interested in and they would call me in a few days. They never called, so I called again to ask for an update. The person I spoke with said that it was still not available and he would call back in a few days. They never called back. I ended up renting with one of their rivals, very professional, reliable staff. Almost a year has passed and im looking for a flat again, so we decided to give them another chance. My wife requested to view a flat TWICE and they did not respond both times. Very disappointing. Won't be wasting anymore of my time on them.

Don’t call potential customers at 7:30am in the morning unless it’s an emergency or requested (which it was not)

Once you sign a contract with them they do nothing afterwards. Even though you have asked to get rid of the mould in the property (this was the only requirement) they simply had the guts to say "you just accept it. Nothing we can do as we do not manage the property". Will not or ever work with this agency again. Very unprofessional and will not even recommend it to my worst enemy and no i will not email to customer service.

This is the worst letting office in Reading

As the saying goes, you get what you pay, but this doesn‘t apply to Prospect. I‘ve used many letting agents before, paid for £150 /person and have to usually wait around a month to get things fixed. Prospect charged us (2 people) more than £600 administration fee (originally they were going to charge up nearly £1000) and have not done anything they promised after we moved in for two months. Do not trust them, that's the conclusion. (Here is the full story) 1. Sharing one key fob between two of us since we moved in. I don't think that asking two fobs for two tenants (me and my partner) is an unreasonable request. We have to arrange every morning to see who will be home first after work in order to have the key as we both work during daytimes. They gave us a fob and a bunch of keys when we move in, and said the fob and one of the keys can be used to entrance the block. We tried every single key they gave us and none of them work. We went in to Prospect and they gave us another bunch of keys saying they were the master keys and still none of them work. So we requested for another fob to be made, and they even called us to confirm the fob we need is for the block entrance. Guess what, after waiting for nearly a month, the fob is made, but it is for the gate to access the parking space (which is broken and always opened since we had the viewing). And every single time we emailed, they just said they will chase up the block management company and there is no set time that when we will get the fob. We suggested at least three times after the first month of waiting that we can get the fob copied for them as the market price is £10~15/fob (no more than £20), if they can just give us the authority. They kept refusing to answer our question, and all they do is say we will chase up the block management company for you. I think they don't believe in us that their master key doesn't work, because when Prospect want to do the flat inspection (they hire an external company to do this), they gave the inspection company the same master key. And no surprise, the inspection company had to call us to arrange another time. This meant we had to work early so as to be able to come home and let them in. This is how ridiculous the situation is. 2.The blinds are not fixed since we moved in. When I went for the house viewing, the blinds were broken. They told us the blinds will be fixed, before we moved in. I even received a call from the handyman asking "can they have the key to go to the flat and fix the blinds" before we moved in. And the blinds were still not fixed when we moved in. The reason they gave us is they need to chase the money (deposit) from the previous tenant to fix the blind and the handyman doesn't have the fob to enter the flat. We have been instructed we cannot just fix the blind ourselves, and apparently it takes a week to fix the blinds so the handyman needs to come everyday when we are at work...nothing dodgy about that. Every time we chase them up, they have to speak to the block management or the handyman company and nothing gets sorted. They are apparently not responsible for anything but still getting paid by someone to "manage" the property. Everything is linked with this key fob, they can't bother to solve this and they don't accept the offer that we want to copy the fob for them (as they are taking two months for a fob coping that only takes two minutes). Avoid them because all they will and can do for you is just to collect the rent from you punctually, oh wait, they collected the rent earlier without notice in December for the January rent (They said the rent will be collect at the 1st day of each month). So if you want to rent from them, either be lucky that nothing breaks at the property that you are renting or maybe you want a expensive lesson of how to develop patience.

In November, I instructed Prospect to list my house which had been on with another agent for nearly a year. The pre-sales talk was all very positive and professional. After I had signed the instruction however, I didn't really hear much. I only had 3 viewings before Christmas, I then had to ring them for an update and for a plan in the new year. My other agent, Parkers, managed about 9 viewings in the same time period and proactively rang me with a plan for the new year. I have since had a sale agreed with Parkers and the only thing that I feel Prospect did was to push up the fee with Parkers due to the multi-agent listing. It was a complete waste of time and money from my side.