Rubbish like any british letting agency. The process is always the same: 1) Advertise an overpriced "ruin" known as room or flat nowadays though edited pictures to make it look better than it is. 2)During the viewing dont forget to lie and conceal important information from the tenant. Remember they dont give a damn about you, they just want your money. 3) After the contract is secured make sure to ask for a couple of months rent in advance as a deposit. Yes people renting nowadays dont want a roof on their head. Deep down they want to vandalize your property. You got us!!! 4) Should any issues arise make sure to take a couple of weeks to reply. In the event that someone insists about a repair in the rented "ruin" make sure to use your super powers! SECTION 21 EVICTION notice. Why? Because you dared to ask for some decency in your "ruin". NOPE. You dont matter my friend. But your pocket does. 5)Make sure to deliver the final blow! Keep the whole deposit by blaming the tenant for everything that is wrong inside the "ruin". After all it your reward for your "hard work". 6) Last step. While the tenant is trying to move out make sure to harass them and stress them as much as possible. Once they are out of the "ruin" re- advertise the "ruin" BUT dont forget to list at least 200£ more expensive. After all the more its "value" increases so do the chances for it to collapse. BRAVO!

People should think twice about dealing with people as rude and disrespectful as this. They try pressure you to go through with deals even when there are huge flaws and they also hid costs from me until my solicitor found out. Well known in reading to be dodgy.

While the rental process itself was smooth, our experience changed once the property manager got involved. We often felt more like we were being managed on behalf of the landlord rather than supported as tenants. As this was our first time renting in the UK (after nearly two decades in Dubai), it was disappointing to feel dismissed rather than mediated with fairness. Kate Smith, in particular, often forwarded messages directly from the landlord without any context or effort to resolve the issues, especially during more sensitive exchanges. It left us feeling quite unsupported. Despite multiple requests for early termination of our contract after we purchased our own home, which left us managing both mortgage and rent for nearly four month, there was no attempt from the agency to help negotiate terms. So, while everything is smooth when things go well, anyone contracting under the agency should be prepared to navigate challenges alone if things go south.

Never seen anything like this. They simply don’t respond to online enquiries or emails at all. They do pick up the phone though, say that they will call back but then never do.

Unprofessional Conduct, Poor Communication & Disrespectful Treatment I had a confirmed property viewing with Prospect Estate Agency in Reading (360 Tilehurst Road, RG30 2NG), and the entire experience was extremely disappointing from start to finish. Due to an unforeseen road accident, I called the office to inform them I would be around 10–15 minutes late—having already travelled over halfway through a two-hour journey. Luke (or possibly Lee) initially hesitated but eventually confirmed (after checking with the agent Beth) that a 10-minute delay would be acceptable. I appreciated that flexibility. However, further delays occurred due to ongoing traffic, so I phoned again to explain and asked for Beth’s contact details to keep her directly informed (which I understand couldn’t be shared). I even offered to wait nearby for a couple of hours in hopes of a later slot. Despite my effort to communicate clearly and offer reasonable alternatives, Luke was completely inflexible and unwilling to assist. When it became clear I couldn’t arrive in time, I showed the courtesy to call again and formally cancel the appointment. I also specifically requested the viewing to be rescheduled. I was told Beth would call me on Monday to arrange this. However, the only call I received was from Luke, whose tone was dismissive, defensive, and unprofessional. Instead of acknowledging the situation, he focused on blaming me — even suggesting dishonesty on my part by using the cancellation call against me. I reminded him that he himself had said delays beyond 10 minutes wouldn’t be acceptable — so the cancellation was inevitable. I waited a few days to hear back and followed up again on Thursday to reschedule. By that time, I was told that an offer had been made on the property on Wednesday, and therefore no further viewings were being arranged — despite the fact that: • The offer had not been accepted by the seller • The property was still publicly listed as available on Zoopla This feels like the next level of unprofessionalism and possibly even a personal vendetta, likely due to the honest negative review I left on Trustpilot. I had genuinely hoped they would follow up and turn the situation around — but clearly, they are not interested in resolving issues or treating prospective buyers with fairness. I was eventually told that if the seller does not accept the offer, my details would be passed to the front office to arrange a future viewing. I’ll continue monitoring, but at this point, my trust in this agency is extremely low. Timekeeping is important — but so is basic empathy, flexibility, and respectful communication. Unfortunately, none of those were demonstrated by Prospect Estate Agency (Reading branch) in this experience.

DISGUSTING COMPANY AND PERSONAL! THE WORST LETTING AGENT I HAD TO DEAL WITH! THEY MANAGED IN SUCH WAY THAT IN A WHOLE YEAR NOT TO FIX EVEN TOILET! STAY AWAY FROM THESE PARASITES IF YOU WANT TO RENT! REALLY HOPE KARMA WILL STIKE BACK! MISERABLE AND DISGUSTING AGENTS!

I’m writing to express our dissatisfaction with the experience we had renting a property through this agency. We had high expectations based on the listing of a fully furnished apartment, but upon moving in, we were met with several issues that were frustrating and disappointing. Firstly, during the signing of the rent agreement, we noticed that the contract clearly stated the rent was to be paid on the 24th of every month. However, when it came time for the rent payment, the agency insisted that the rent was due on the 1st of each month instead, which they sent emails to us accusing us that our rent was overdue. We immediately pointed out the discrepancy, showing them the signed contract, but instead of apologizing or offering a solution, they became evasive and started pushing back aggressively. Their attempt to alter the payment date was not only unprofessional but felt like an attempt to scam me into agreeing to unfavourable terms after the fact. They even tried to make me feel like the error was on my part for not noticing this change earlier. Despite the contract explicitly stating the 24th. Also, we nearly got scammed by this agency when they tried to overcharge us while making our initial payment, and at the end of our tenancy. In addition to this, the move in date was delayed due to some issues with the landlord and the agent, however, the house was advertised as “available now”. Our move in date was changed from the 09th, 11th to the 13th and finally to the 24th of October 2023. This resulted in cancelling our jobs to fit into the actual move in date. When we finally moved in, we found that the sofa provided on the day we moved in was bug-infested, there were no beds in the two rooms, just a dirty mattress. It was clearly not in a habitable condition. Additionally, the apartment was only equipped with a mattress, and not the full set of furniture that was promised in the listing. This was a major inconvenience and certainly not what was advertised. It took two weeks for your team to deliver the furniture, after going back and forth with Nancy Suri. This caused further disruption and discomfort during the initial period of my tenancy. We had to make last-minute adjustments to our plans, which added to our frustration. The thing which was brought to us as a sofa is one that can be turned into a bed. We made complaints several times regarding the type of furniture provided. We were advised to make a complaint to Jake Harley and which we did but received nothing tangible. “Unfortunately, the landlord is only responsible to supply the furniture you've requested - the condition/quality of the furniture is obviously something he has chosen to supply”, this was his response from the email he sent. If we were aware that was the kind of furniture in the property, we would not be renting. Despite our complaints about the issue and awaiting your response, the problem was not resolved. As a result, we experienced undue stress and discomfort, which severely affected our overall experience in the property. Given the circumstances, we believe it is only fair to request compensation for the inconvenience caused. We trust that you will recognize the validity of this request and provide an appropriate solution. At the end of our tenancy, the agency refused to refund our holding deposit, despite providing them with a receipt of a professional cleaning carried out before we left. Hazel Sims (Senior Property Manager) is the one insisting some deductions be made on our holding deposit. What a shame. We raised these issues with the agency at the end of our contract, though we got a response from Chloe Hoptroff who promised to investigate our complaints and gave us a feedback duration of 14 working days. Unfortunately, we have not received any feedback till today and that was on 13th Decmber 2024. I sent an email for a follow up but no repsonse was received. Please note that every statement made here is backed up with emails, text messages, and photo evidence.

If you are considering to rent with them, please don’t! They have absolutely no interest to help tenants as soon as they get the contract signed and everything will be done in favor of the landlord. If you’re a landlord, I presume you’d be better off. Absolutely no flexibility, no response or basic respect for a paying tenant, unfortunately trapped in a 24 month contract with them, can’t wait to leave them for good. If you are researching a bit, you’ll know that tenants aren’t treated well but most landlords have had good experiences with them.

This is by far the worst customer service I've experienced in my life. Even though they mentioned in our contract that our flat gets professionally cleaned, we were greeted by mold, maggoty couch and dump everywhere. Half of the stuff weren't working properly or broken, and they never did anything to fix them. They never reply to calls, emails and any other messages, and never really tried to do anything. AVOID AT ALL COSTS.