EDIT: New information below the line. Utterly disappointed, they've provided us contracts with typos, errors as well as given us incorrect information and not even provided energy & item list prior to tenancy, even when requested. They've failed to deliver keys & correct amount, are very slow to respond to emails and calls. Prior to tenancy they will require you to provide their 3rd party contractor a large amount of information that was not discussed prior on the on-site meeting. ----- Update: after this interview I've got in talk with the manager of the Reading office, it was a nice talk and errors were admitted on his colleague's part - I work as a manager for customer care and would not dare to write emails in the tone, formatting and information value that have been sent to me by one of the employee. This has been rectified. Sadly the property came with many kinks that were rather hidden, including water leak, bed that was designed for carpet use, not hard wood therefore was power-sliding across the floor and I've had to create rubberized platforms to keep it stable and not a Health & Safety hazard. Property lacks fire extinguisher, exit labels as well as room layout schema and additional appropriate equipment. Company has refunded me 200 GBP for missing items in the inventory that they themselves have provided and then realized was faulty. Another error on their part. Evidence in writing is available for further inquiries.