Worst agency I have ever dealt with. if they want something from you they will constantly harass you, but when you need things done from their end they will not bother responding to you. When they do decide to get back to you, they pretend not recalling anything from the previous communications, so you’re forced to send them even more emails to ‘remind’ them of past agreements…which again they will respond whenever they like. They simply do not care to waste your time and make your life difficult, no matter if you are a tenant or a landlord. If they ever ask you to leave a good review after what seemed like a good and prompt service they have provided initially, don't. You will see right through how incompetent and lazy they really are over the course of a few months.

When I visited the flat to look around, I was wearing a mask which meant I didn’t realise how dust filled and disgusting it was until I’d moved in. The surfaces were sticky, soft furnishings smelt musty and were covered in dust. The fridge had mould growing in it (not obvious until it was turned on and the smell gave it away) and the inside of the shower unit had mould all over it. Black mould came out of the shower head when turned to one of the other settings. The washing machine also had mould growing in it and I can’t get the mouldy smell out of it. When I complained about it, I was told that it has been ‘domestically cleaned’ and I just needed to leave it in the same state when I moved out (not sure how I’m expected to grow the mould back?!) Numerous things were broken: 2 of the taps on the bathroom had water pouring out of them (they weren’t when I visited the property). The balcony door didn’t open, the shower leaked and one of the cisterns was leaking into the toilet. The hob smoked when I turned it on and the switch for one of the extractor fans was missing. I moved in on a Saturday and tried to contact the Prospect maintenance department immediately to report the issues but no-one picked up. Again on the Monday, I couldn’t get through to anyone until I went into the offices and was given contact details of someone who, yep you guessed it, didn’t pick up. It wasn’t until the Wednesday that someone finally contacted me. When I complained, I was told that I would get a call from someone to discuss who rescheduled it over the course of 3 days and eventually stopped bothering. I’d never rent from Prospect again and am automatically discounting the idea of buying a flat that is marketed by them. AVOID.

The Prospect Reading branch had approached me for the sale of my property and desperate to sell. They had agreed with a different % of sale last time and had emailed me a different one. This person was so rude on phone so called Michael it sound as if he owns my property. It’s the second time they have behaved like this and approached me. Beware of this people will be very sweet in the beginning and then show their true colours.

It’s been three weeks since I have moved out of the rented property and have not yet heard about my deposit after multiple chases and calls.

The worst Estate Agent I've ever dealt with, extremely unprofessional, careless, irresponsible and useless. I wish if there is a zero star rating...Horrible

No show to viewing. Text, they call 'sorry, the viewing was cancelled last week'. Got a text confirming the viewing, but nothing cancelling it. 2 hours travel to, with a walk in the rain. Professional.

very helpful when trying to move you in, a nightmare when checking out. Held the deposit for about a month after checking out, even though fully aware that there is a pandemic and that money is crucial. will try to squeeze as much as they can out of your deposits. You're only valuable to them if they see you as a potential tenant.

Don't do anything for the money, shameless intermediary, advanced scam company

Worst experience I've had with a Letting Agent! Prospect have taken no ownership and the lack of care and service from Callum and Jake(Lettings Agent) is very poor. Made contact to take a 3 bed property on to rent and negotiated a deal, which I was told was agreed by all parties so we got the ball rolling. Callum was good initially until I paid the weeks holding deposit and then all communication was slow, by email only,as he never answered or returned my calls until the end I emailed several times to ask questions about the tenancy which he never acknowledged or replied. References all went through which I was informed by Good Lord, and I was informed to set up all utilities bills which I got organised very quickly. I received email from Gemma to pay the rest of the completions fees of £2000+, to which I advised to send me tenancy agreement first and then discussions were under way with arrangement to pick up the keys. June 1st, 5 days before I was due to move in, with my family(pregnant wife and 2 year old daughter), I eventually got a call back from Callum to get told the agreement has fallen through as the Landlord allegedly accepted another tenant from another agent. I was shocked and appalled to hear this call and even more when Callum said there's nothing he can do and just a poor attempt of an apology. When asked what do I do as myself and my family will be homeless in 5 days, the response was " I don't know". No attempt was made to find out actually what happened, no solutions were offered or alternatives to try and help. Callum informed he heard from the landlord that he accepted another offer from a different letting agent and took no responsibility to inform that, once a holding deposit payment is taken, the property should of be taken off the market by all and anyone involved. This left me in a very difficult situation to find somewhere for my family to live with all our belongings all packed and ready to go. After writing a letter of complaint to Jake, the lettings manager, all I got was another poor apology. No phone call offered. Blame was passed to the Landlord again and no ownership or solutions to help. He advised no tenancy agreement was signed so nothing I can do and no liability with them. I made contact with the landlord, who was a very nice gentleman, who told me a whole different story and how poor Prospect were too. That he was going round and round in circles with them and go no where, which left him no choice but to go elsewhere. He was told the references didn't work out by Prospect which Good Lord told me otherwise as I know my boss completed the reference. He heard nothing from Callum and his calls were answered, deja vu!! Professionalism goes out of the window with Prospect and the intentions are with themselves and their pockets only! No customer service at all and no care to the problems they created and should of helped with! Now I am left with contacting all the utility companies and cancelling Direct debits and trying to get my money back. Avoid Prospect unless you want to be shafted, which is what they are good at!! Property Ombudsman and Trading Standards have been contacted, for your reference Prospect, so you will be hearing from them!