Extreamly disgusted with the service provided by prospect. They have been incompitent, lazy, and lie through their back teeth. Do not trust them and makesure you get everything in writing as they will swindle you. Myself and my partner rented a house that is a health and safety risk. The garage was made of asbestos so we couldn't use it, but the rent was never adjusted, the damp and structural issues that caused major health problems, we had to chase prospect for over a year to get fixed, and still not fixed. They refused to answer our calls, or reply to our messages. Then there is the issue with the condemed electrics that 3 electricians refused to touch as it was unsafe... the list goes on. Then the blatant lies they tell you when you complain, and when you give notice and they want to rent out asap so do viewings without informing you, we had people walking into our house all the time unannounced. They tell you as you are moving out over a month before the tennency ends as the house is making you so ill you can't live there, that you will only be expected to pay half the last months rent as they can have new tenants in by the beginning of the last month. They also tell all the new tenants the house will be ready to move into a month before our tenancy ends. But turns out they lied. Get everything in writing and save copies or print them, as you will need them.

I have made huge mistake by choosing Prospect over other agencies. Before renting the property, you get all sort of promises and they also talk a lot about service and then as soon as you sign the agreement, they behave like you don’t exist. Check-in process was complete pain for me and I end up living two days in hotel; on top of it, so called Property manager never attends your call/email. I am already 1.5 months into this flat but haven’t got the agreed furniture. When you take follow-up by email or visiting the branch, they don’t give you any proper answer. If you take follow-up by phone then good luck with it, my phone was never received by the property manager. Just to give you an idea of how useless the property management team is - I have send 25+ emails and made atleast 20+ calls and there is no appropriate action. So my suggestion to everyone out there - AVOID PROSPECT AT ALL COST.

Would have put 0 stars if i could! Property management team are abysmal, we have a property manager that dosent care, dosent ever get back to you, never is available to speak to and takes months to sort out issues. Honestly... avoid at all costs!! Paid high fees and had nothing but problems from the start and they continue to this day. just to give you an idea, I have sent 3 emails today alone all of which have been ignored.

If you can, then avoid them by all means. A lot of hot air about service when you will go to take the place through them but have actually the most apalling service possible. I have ended up having poor checkin and living in absolutely poor conditions at my apartment with live broken switch and limited hot water, dripping taps for which i bear the cost of. And calling them, emailing them is of no use at all. While they seem to be sitting in 'meetings' or on 'calls' all the time, clearly their customers have all the time to just do follow up calls or follow up emails. Don't repeat the mistake I have made by trusting them.

Very poor customer relationship management for the high prices they demand!! Property manager takes weeks to reply and is very rude. Does not provide feedback to tenants as to when workers can come and fix the house. Workers call with job sheets without being scheduled beforehand by property manager and then they blame tenant was not at home to attend visit!! Stay away from this company, very BAD service, will not continue renting a house/flat with them!!

Very rude and unhelpful agency. They charge the highest possible fee to sell your property and they don't offer any valid reason to justify it. You will get lots of usual salesperson cliches from them which means absolutely nothing.

After having some bad circumstances at home, I had to move out quickly with my boyfriend. First time renting and we had access to the money needed (despite the figures being exceedingly high!) we then were given the wrong details (meaning wrong numbers) calls were declined, ignored or rang back through working hours. 1 day before moving day we were called asking for lots of information that we didn't have. They required more information from bosses which were on holiday as well as putting wrong information in the 20 page contract. After many phone calls we finally have some money back but not £500! They take the money and not give back, please avoid if possible!

Worst estate agents I have ever come across. Staff are rude and unhelpful posers. Expect to loose your deposit for no reason and wait 3 and a half weeks to get your washing machine replaced. Avoid!!