Ridiculous, that's what pops in my mind when I see Prospect agency. At the beginning they looked professional as all the agencies and it went wrong when we needed something from them. When they wanted something from us we had few hours for our answer. But other way a round doesn't really work. They offered their solicitor saying if we don't use them we can't put proper offer on the house we like so we did whatever they wanted us to do, we trusted them as we were first time buyers. So payed £25 deposit and says no deal no charge. But after 3month seemed like we're using different agency for our purchase so kindly asked them to refund me that money, not an answer. It's been 3 month since I first asked them to send back the money and asked different people min 4 times,still nothing. I don't know who's fault it is and not about the £25 just shocking this company can afford to ignore people like this, not once. Maybe just my experience.