Ross, rude arrogant piece of work! Have some manners

Very awkward lettings associate - manager also nowhere to be found, doesn't reply to his emails

Very disappointing experience. Communication was slow and required constant follow-up. The property was advertised as pet-friendly and this was even included in draft of the contract, but after nearly a month of referencing, they suddenly changed their decision and declined due to a pet. This caused unnecessary stress and disruption. Not recommended at all.

We had alot of issues looking for properties to rent with this estate agents. We had 1 in particular that we really liked from them that fit all of our needs and was a favourite to go ahead with. Trying to book a viewing we were told we can't as we did not meet the payment requirements. My roommate (who is a student) called twice about this and was shut down both times without any guidance as to why her, student loan, savings or pip didn't qualify as part of her income. I called the next day and was booked in to view the property almost immediately despite me stating the exact same income that she had stated. Time comes to the viewing, we were called by Ella the day before to confirm we would be there. We arrive 5 minutes before the agreed upon time and there is a couple who had already been waiting 15 minutes to view the same property. We waited 15 minutes (other couple waiting a total of 30 minutes after their slot at this point) before we had to leave to view another property with a different provider. During our time waiting both ourselves and the other couple has called the Prospects number multiple times to receive very little help: "I don't have her mobile and there's no one in the office so she must be with you soon. Theres nothing else I can do". We later found out we were talking to head office and not even being referred to the Reading team that we requested. We went in to this office after our other viewing and told them how disappointed we were as this property was our favoured option. Lewis was apologetic and explained he had just spoken with the couple before us about the same concerns (they did eventually get to view as they continued to wait) and that no one had informed him about the delay. Out of everyone we had spoke to he was the most helpful. Lewis re-booked us to view the property on Tuesday, knowing that I am not currently a resident in reading and would be travelling after work just to see this Tuesday viewing (nothing he could help with there, he tried to be as accommodating as possible). We were just happy we were finally getting to view the property after the disappointing day and previous issues. Come to Tuesday morning, we recieve a call that the property is no longer available to view. We are left only wondering if we had seen it at the agreed time whether it would be us putting down the holding deposit. 2 wasted trips to reading for me, not even a chance to look at it and continous hurdles to jump over for both of us to even get the viewing. I would not recommend this estate agents.

I am extremely disappointed with Prospect Estate Agency and their persistent cold-calling practices. Despite telling them numerous times to remove my phone number and personal details from their database, they continue to call me. Today was the final straw. I was so fed up with yet another unsolicited call that I hung up immediately—only to then receive a rude and unprofessional text message from their agent. What makes this worse is that continuing to contact someone after repeated requests to stop is not only disrespectful, but also raises serious concerns around GDPR and data protection compliance. A clear request to remove personal data should be acted on immediately, not ignored. This behaviour shows a complete lack of professionalism and respect for privacy. If this is how they handle basic data requests, I seriously question their standards overall. Unprofessional, intrusive, and unacceptable. I would not recommend this agency.

I had a terrible experience with this state agent. Initially everything was ok, viewing was done and I was told to to id check and spent £185 then Mr Liam was vanished who was dealing with the property. Hardly I catched him and he told me the seller sold the property to another party. So be aware everyone while buying the house🙏🙏 …

Continuing to recieve spam calls from this agent. I made a review recently about the same thing and they agreed to stop calling me and delete my number if i removed it, clearly they did no such thing and continue anyway. They even use alternate numbers and withheld numbers like a proper spam outfit. Clearly very untrustworthy and not good at their business if this is a good use of their time. Just avoid, don't give them your information, plenty of better people out there.

They will cancel your viewings without letting you know so you turn up and waste your time. Useless rude staff on the phone , don’t bother with these guys to sell your properties because they won’t show up to customer viewings.

Misseling information, they are giving wrong information on service charge on property, please double check as they give wrong information, its my second time i have spot them doing same thing