A very negative experience at the end of tenancy. Tenancy ended during the Covid lockdown. To start with, I was not informed that there will be no check out and I should drop the keys, till I contacted the office to find out why the check out clerk hadn't turned up. Then, as per their instructions, I had dropped off the keys in an envelope through their letter box. 2 days letter, I receive a call saying they are still waiting for the keys. This is when the 9 week nightmare began, to try and get my deposit back. After the initial few weeks of being completely unresponsive and not returning calls, things picked up on the 'getting a response' front, only to be told to pick up the bill for the lost keys. After 9 weeks of pain and numerous phone calls, I finally received my deposit, post the agreed deductions. I will not be using them in the future, due to lack of communication. Responsiveness is good, only when signing up, not when you try to end the contract. I would avoid the Reading Lettings team in the future. I don't want to take names, but the Property Management team are pretty bad at responding.

Worrest agent, allowing landlord to pull out the offer even after sending the holding amount. Which ethnically wrong, Agent should take the responsibility on this to control the landlord to not do such things otherwise don't take the holding amount. What is the point in taking holding amount? Holding amount is to hold the property for tenant right. No vaues, no ethics.

I was renting an apartment from Prospect for about a year. At the end of my tenancy agreement I was charged for the damages that weren’t in fact caused by my negligence. Landlord has also bought pillows and fixed his TV with my money. In total I had £1000 taken from my deposit that I gave at the beginning of my tenancy period. The company wouldn’t let me contact the landlord directly when I wasn’t going to accept this reduction to my deposit. The company won’t help you to deal with the Deposit scheme companies but instead send you a link to their website. As of now, (3 month after I have ended my tenancy period) I am still awaiting for my deposit to be returned, accepting the reduction that was made to my deposit. Some members of the team present themselves as really unresponsive and so dozen of my emails (including the my last 3 emails regarding my deposit) went ghosted. Having all the reasons collected over the course of the year, I wouldn’t recommend this company. I will let you know when I will receive an email regarding the return of my deposit as soon as I get it! :) For now I will just keep scratching my head I guess.

This is Reading’s worst agency. They did not support me while in negotiation for buying a property. In fact, after my solicitors’ search, it came out that the property was faulty for the following reasons: • Asbestos issue • Fire risk assessment missing • No certainty as to fund availability in the management company to run the above check They tried to force me to buy it before Christmas (after 5 months negotiation) as it was and at the same initial agreed price (when issues were not unveiled yet). I rejected this unacceptable option and then they dropped my offer and remarketed the property. Very rude and unprofessional. Do not buy through them if you are not a fun of disappointment. Do NOT waste money and time with them

Asked to view a property x2 in Prospect Street Reading. Said they would confirm this by e mail. No e-mail to confirm viewing on Sunday even though I chased. Missed viewing as no confirmation. Phoned today and was told a pack of lies and contradictions over the phone. Office in Reading town centre looks very slick but lacks substance. This is no way to conduct business and is very rude. Wonder if the landlords know this how future tenants are treated. Not to be trusted.

Very incompetent.

Very bad experience: - They failed to tell me of a serious issue with the property until I discovered it for myself 4 months into my tenancy, and I had to bully them to get even an unsatisfactory level of compensation for it. (I also happen to know that they did not tell the next tenants about this problem either!) - They were very unprofessional - e-mails from them were poorly written to the point of being difficult to understand at times, and in one conversation where I phoned up about some problems it was clear that my property manager was simply not interested. - They lacked knowledge - on more than one occasion, I had to explain something to them that they should have been aware of, despite the fact that they were normally charging me for whatever it was at the time. - They were never so efficient as when they were trying to get money out of me. For example, I was phoned three times in the same afternoon after viewing a property in the morning so that they could get a deposit out of me. - They were generally very unhelpful. For example, I queried a cost in November 2018, only to finally receive the answer I was looking for around March 2019. I have found out since that Prospect even has a bad reputation among other estate agencies in Reading, who have told me this quite independently of each other. My recommendation is to avoid them at all costs, unless you're buying and have found your absolute dream home, in which case maybe you can hold your nose and get through the worst of it quickly.

Incompetent morons.

Very unprofessional and rude staff. After confirming my interest in a property, I was promised an email confirming all the details of the property from them. After a while, still didn't receive an email, I called again just to find out that the property I told I was interested in was GONE and given to someone else. Being very pressured with time to find an apartment, I was left with 0 options. Even when I talked to the agent and told him that I was waiting for an email for that property, I received a very rude response. There is 0 communication between the agents. Never use their service, look for other agencies FOR SURE!

This agency is the worst to deal with! Very unprofessional and very unorganized between themselves. After confirming that i wanted a property to rent in Reading and after they confirmed it to me and told me that they will send a confirmation email with all the details, I called to find out that it was given to someone else (another tenant). This happened twice, and then they were not even picking up my calls. I ended up staying 5 nights in a hotel because of them. Never use there unprofessional service