Shocking in EVERY WAY, I am a tenant and they cannot collect rent on time, they pay by card a month early and the Landlord gets paid late as they 'loose' payments. then call and ask for details and receipts as they have lost the information. Landlord = Loosing out Tenant = massive inconvenience and made to look bad in landlord's eyes Prospect = WIN Interest for the month they don't pay the landlord and then blame everyone else. So much stress on top, a year to get a copy of a contract, unhelpful staff, rude staff, poorly trained staff. Arrogance shown is totally unbelievable. BOTH LANDLORDS AND TENANTS SHOULD AVOID LIKE THE PLAGUE!