Over all had good experience but the particular agent dealing with the rental is very rude. Speaks with an accent. The way he speaks to you as if you are a piece of furniture. All other staff in the office are brilliant.

Worst agency, doesn't do repair work, always make excuses that landlord is not responding when I asked to remove broken dining chairs and sofa, since I moved in one of their house,I was welcomed with broken,torn, dirty and substandard furniture in the house, which I am still fighting to get replaced,I sent 10 emails and I always get same response,that landlord is not responding, it's been 2 months and my fight is still on.

My experience with prospect was so awful they took so much time to respond to you to solve you issues with the rented flat issues like fixing important things in the apartment like leaking ceiling, flush and more. My recommendation not to do any deal with them.

They are dealing with unprofessional contractors a kind of contractors who are shouting at your face and doesn't respect people's time and actually doesn't show any signs of respect.

The contractor they send to fix some stuff in the flat is very bad, also they take a lot of time to respond on emails and to handle issues.

Ridiculous salary requirements, declares a war on single people! Most other letting agents allow a salary of 25,500 to be able to let to 850 ppm, but these people demand 28,000 just to view a property for 800! Tenants serious about looking should avoid them, as should landlords, as this discrepancy will usually indicate some pretty sinister hidden fees and charges. And landlords, keep in mind, if a different agent will give me a two bedroom,for that salary, why would I waste my money on your studio?

I am currently tenant with Prospect Agency. My house rent is £950, I was offer to £1000. The gentleman who was helping me to sign contract is Stefano, he is great. And Hazel Sims - who takes care my property is very rude to me. I have sent an email to Hazel, also tag Agent, Caroline, Stefano but I didn't receive any reply for my concern. What happened is: I have signed a Direct Debit from 09/12/2022 to have DD start on 01/02/2023. But the agency has forgot to set up DD for my rent payment. I tried to make manual payment but can not find any details, i have sent them email to ask about bank details. They said for March DD will start. But again 01/03/2023 no DD have been started, i have to emailed them to asked what is happening, should i make a manual payment again. They said because i did not confirm i want to set up so DD did not set up. And Hazel said my landlord started lose patients with me. After that i have come back to said that was not my fault. Please explain for my landlord, you forgot to set DD, not me, but anyway i have contacted to make my manual payment on time. But guess what Hazel said to me: She said that: DD HAS BEEN SET UP BUT YOU ( ME) HAVE CANCELLED IT OR I DID NOT HAVE ENOUGH MONEY FOR COLLECTION, THAT'S WHY IT FAILED. And she reminded me that: WHEN NEXT DD SET UP, DO NOT CANCEL IT AND MAKE SURE THERE IS ENOUGH MONEY FOR COLLECTION!!!!! I really disappointed and have contacted my bank, they have confirmed that no DD under Prospect Holding Reading Ltd, and no DD has been cancelled. I have email agency, Hazel about what she said to me, how come she is a professional but she was making up a story to tenant. I have received no response from agency as well. I will contact my landlord to let her know how you are treating me unfairly and i will let everyone know that she was rude and lied. And agency decided to ignore me.