Had to ask 4 times for a viewing at one flat. Agent left us outside for 20 minutes with no information and wouldn't reply to calls or messages. The next 2 appointments turned up in that time so agent forced all 4 of us to go around at once. Flat wasn't even that good.

Really bad experience. We put an offer on a house that was for sale, no acknowledgment of it from Prospect. We then called them, the person who took the offer was not in the office, but again didn’t bother to call back. Followed up with another email, no response! Really bad customer service! No idea if they even took our offer to the vendor or if our offer was just used to get a better offer.

Appalling experience, an absolute disgrace and non professional customer experience. I do not recommend to come near to this letting agency who made me took time off for a viewing, did not show up and made me wait in the cold hanging without a phone call. They also had the audacity to claim that somebody was at the property while I was waiting at the front door.

I'm not sure where to start... It looks like most of the good reviews on here are to do with sales, but my experience with renting a property with this agency has been very poor. On our move in day we arrived at the property and were shocked to discover that it wasn't ready. Decorators had only just left and it was dirty. Also, there was no hot water, no working freezer, a broken fridge, 2 broken leaking taps. It wasn't livable, so we had to return to our previous flat for 1 more night. They did apologise for their failings, but the numerous issues with the flat took a while to resolve and some are still outstanding. What compounded the issue was that our official complaint was completely ignored for 2 months, despite several attempts to get a response. Only when it was escalated further was it looked at. I can only hope that our experience was a one off, and that if you rent a property through this agency you have a significantly better experience than we did.

Our experience has been very BAD and DISAPPONTING. We are renting a property with Prospect in Reading and it takes ages to resolve our issues, most of which have been outstanding for over 6 months. The landlord is very adamant about not completing basic repairs, as stipulated in the lease and Prospect has not been able to help us anyway. They also give us the same updates every time with no resolutions. It is really frustrating that our concerns are not heard and we have no other options but to live-with-it. Unfortunately there is no break clause in our 2-year lease. Therefore, we are bound to pay the increased rent despite the outstanding issues.

They really don't care about tenants, just pretending to do their job

Worst agent ever !!!! 👎🏻👎🏻👎🏻👎🏻👎🏻 very unhelpful!!! …

Prospect Reading- The viewing was on weekdays; we were family from Maidstone; I asked if I could send my aunt who lives very close to Canon Street, and they said yes. After receiving the feedback, I offered £5500 more than the asking price It’s not extra money I had but thinking of hassle viewing for a family travelling from that far, I thought I would offer that amount, but Toby was pressurising me to increase it to £10K, which I didn’t accept. Despite expressing our desire to see the house before finalising the offer, Toby repeatedly asked if we would be willing to buy without viewing the property. We reluctantly said ‘Yes’, hoping it would complicate the process. I consistently had to initiate contact for offer updates. Toby use to promised to call in the afternoon but often failed to do so. He seemed to be pushing for an additional £10K which we were not willing to offer. We booked another viewing over the weekend, but the property wasn’t to our liking. Since viewing was from the Same ‘Prospect’ we thought, we would request to view the Canon Street Property before if offer gets accepted. ‘Luke’ inquired about our interested while informing that the Canon Street was sold in Cash. Which I didn’t think, it was true, as per last conversation Toby mentioned I was the hot candidate as I was ready to go with everything. Concerned about the integrity of the situation, I contacted the office. It turned out the house was not sold. I asked manager to double check as I mentioned ‘Luke’ was passing the false information which is of course stressful news. Why was second person telling me the outcome? The one thing I was sure, if it was sold Toby should have told me by now. Later, Toby called me (only when I inquired with the manger) and told me then the house was sold reason being I didn’t view the property which I think was a lame excuse. Still, happily he asks me if I liked the second viewing. He didn’t bother a little bit about how we were going through. He clearly lacks emotional intelligence trait which is an integral part of business. Bottom line, this has shattered our trust in Prospect Reading as an ethical and reliable estate agent. (Not everyone is same though, as I have seen other good feedback for other staff) It appears that their focus has shifted from customer service to monetary gains, leaving us disillusioned with the entire process. The pressure of offer more money and the lack of transparency have undermined the credibility of Prospect Reading. Not having a business with Prospect anymore.