We lived in a property managed by Nicholas Humphreys this past year in Southampton. They have without a doubt the worst communication possible, the phone in their office is never picked up and emails take weeks to be replied to. When we moved into the house it was in a disgusting state and throughout the tenancy it was tricky and time consuming to get the smallest tasks carried out by the agents. The end of our tenancy was stressful to manage with our questions taking weeks to be answered and unreasonable charges were given to us. Overall disappointed and made sorting the house out another unnecessary stress during uni.

SCAMMERS!!! I would not even rate them 1 star. DO NOT RENT WITH THESE PEOPLE! They have absolutely ripped us off. First, they left us with no hot water or heating in the winter for over 2 weeks. Legally you are entitled to a 25/50% reduction on your rent when you have no hot water or heating longer than 2 days. They did not give us a discount and completely dismissed our needs. Secondly when we move out we left the house exactly how it was and they are refusing to give us our deposit back due to uncleanliness and broken things, WHICH WERE WHEN WE MOVE IN. Th have even gone so far to say the light switches were filthy which is a complete joke. They have also used old photos for the inventory, the first one there are completely different light shades, desks and chairs which we obviously would not replace. They are also not getting back to us because they are SCAMMERS!!!!

All good reviews here are fake and written themselves. I Rented for a year and found that If you want any maintenance issues dealt with or any help getting your deposit back after tenancy, they will simply deflect the blame and make no effort to help you. They always make up and excuse to call you back later.. AND NEVER DO. They also work with landlords who are prepared to lie about damages and charge you for things you haven’t done. My guess is they work together with the landlords to mug you off at any opportunity.

Unbale to rate as ZERO. Just don't waste your time with them. Every member of staff I / We dealt with are incompetent, untrustworthy, unprofessional, unorganised and dishonest. I only wish I could post all of the emails and messages I have received from them over the past year. Their excuses and apologies mean nothing. A genuinely awful, awful service. Thank you all for a truly terrible experience. Oh, if you do get a property from them firstly - I'm sorry. Secondly TAKE PICTURES of everything and I mean EVERYTHING, walls, carpets, mattresses, floors, everything and preferably with one of them as a witness. Just in case when, you leave the property you have a recent record of the state of the property when YOU moved in and not old pictures taken a long while ago when the property was at its best. I'm not saying that they'd use old photos to compare the before and after state but just in case they do, you might have a bit more of a case with them when you try and get your deposit back. I will be expecting a reply saying the property was not managed by them and I should contact the landlord. I am however not expecting to be contacted by them to discuss their failings.

I would honestly give zero starts if I could. Renting a place with this agency is an absolute joke!! Communicating with them is honestly impossible, you’re on the phone with them getting told that things would get done straight away and then you find yourself waiting for another week or two to receive something as simple as a report!! Not to mention the fact that I’ve moved out exactly one month ago and still don’t even know anything about my deposit!! All they keep telling you is that they’ve got nothing else to do with it and it’s over to the landlord, when in fact they’re the ones holding everything up. If I knew, I would’ve NEVER rented a flat with them so please stay away!! P.S: There’s no need to lie and say you’ve got nothing to do with the deposit as I’ve contacted the landlord directly and been informed that they’ve contacted you on the 25th of November and you’ve told them you’d be contacting me as soon as possible with the amount that’s getting deducted from the deposit. You are the ones who are supposed to deal with that and you know it, the landlord keeps the deposit but you are the ones who agree with me on the amount that’s getting deducted before the landlord releases the deposit!

These people should not be able to rent, avoid this agency at all costs.

They don't pick up the phone.

If Only I could give zero stars.. Honestly I should have sued them. It took them almost 7months to give my deposit back, I had to make thousand phone calls and send many emails to be able to get it back.

landlords avoid at all costs, very poor management of rental issues. Love to shift blame onto others as opposed to dealing with problems that arise.

We lived in a property managed by Nicholas Humphrey’s this past year in Southampton, and suffice to say it was a less than satisfactory experience. The only thing consistent about this agency is their consistent lack of communication and disregard for any request you send them regarding the state of the property. On the subject of the state of the property, our arrival into said property did not meet the standards set by the agency themselves in our own tenancy agreement. There were no spare keys for the bedroom doors on our property - a fact only made known to us when somehow one of the doors on our property locked itself and we had to pay out of our own pocket for a locksmith. Perhaps due to the fact that we were mere students renting the property, but the decided lack of care from the agency and feeling of inconvenience we felt at the simplest requests was a running theme throughout the year. It was an unnecessary added stress to our final year at university, and the only time we were shown a modicum of care and attention was, of course, when we were viewing the property and preparing to sign contracts. Overall, it was an awful experience and I would not recommend anyone rent from this frankly lazy and incompetent agency. I would give no stars if I could.