Unbale to rate as ZERO. Just don't waste your time with them. Every member of staff I / We dealt with are incompetent, untrustworthy, unprofessional, unorganised and dishonest. I only wish I could post all of the emails and messages I have received from them over the past year. Their excuses and apologies mean nothing. A genuinely awful, awful service. Thank you all for a truly terrible experience. Oh, if you do get a property from them firstly - I'm sorry. Secondly TAKE PICTURES of everything and I mean EVERYTHING, walls, carpets, mattresses, floors, everything and preferably with one of them as a witness. Just in case when, you leave the property you have a recent record of the state of the property when YOU moved in and not old pictures taken a long while ago when the property was at its best. I'm not saying that they'd use old photos to compare the before and after state but just in case they do, you might have a bit more of a case with them when you try and get your deposit back. I will be expecting a reply saying the property was not managed by them and I should contact the landlord. I am however not expecting to be contacted by them to discuss their failings.