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Nicholas Humphreys - Portswood (Southampton)

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5
Reply from agent

Dear Fergys, All feedback is important to us and it is disappointing to see the 1 star review you have given. I have looked on the system and I have been unable to locate you as one of our tenants or applicants based on your name. I would be grateful if you could contact me directly on; bhavikp@nicholashumphreys.com so I can look in to your feedback. Kind Regards Nicholas Humphreys Southampton

1.00 /5

I don’t know how you’d locate someone when you can only see their first name, ask Bhav and Sasha - they know about me :) stop replying to these reviews pretending we’ve never lived with you!

Reply from agent

Dear Alicia, All feedback is important to us and it is disappointing to see the 1 star review you have given. I have looked on the system and I have been unable to locate you as one of our tenants or applicants based on your name. I would be grateful if you could contact me directly on; portswood@nicholashumphreys.com so I can look in to your feedback. Kind Regards Nicholas Humphreys Southampton

1.00 /5

This Company is completely inept, inadequate and unhelpful. The service they provide is abissmal, uncoordinated and unprofessional. Don't use them

Reply from agent

Dear Joanna, All feedback is important to us and it is disappointing to see the 1 star review you have given. I have looked on the system and as mentioned in our communication to you on the 28th November 2022, your daughter is in a fixed term contract therefore she would still be liable for rent till the end of her contract, having said that we have offered to find a replacement for your daughters contract. Regarding the maintenance issues raised as mentioned on the email with screenshots of your daughters property account no maintenance has been raised so we are unable to comment on this. Kind Regards Nicholas Humphreys Southampton

1.00 /5

Awful experiences with this company. I personally will not be looking for a house under their tenancy again due to issues associated with moving in and the return of the deposit.

1.00 /5

Terrible experience, started out well and then ended with a breech in GDPR, debt collectors asking for money from a time after we moved out. honestly super unprofessional on the phone and takes so long to get back to you.NegativeResponsiveness, Quality, Professionalism, Value

Reply from agent

Dear Jade, All feedback is important to us and it is disappointing to see the 1 star review you have given. We have looked on the system and all communications from Nicholas Humphreys to you and we can confirm we have not breech any GDPR policy. Your tenancy agreement was not inclusive of any (Gas, Water, Electric & TV Licence) bills which where not paid for the duration of your tenancy agreement therefore the utility companies have issued you with a debt recovery letter. We have provided you with full inventory report showing you the meter readings taken on move in therefore we would suggest you contact the utility provides directly to resolve this matter. Kind Regards Nicholas Humphreys Southampton

1.00 /5

Stay away from these estate agents. My friend has had the worst experience with these people. Their manager Sasha promises something via telephone and then they do not live up to their promise. They have dragged the matter for more than a month and have disappeared ever since. They try to bully university students and extract money from them. My friend and I have already informed SUSU lettings and they are already aware about the mis-happenings here (apparently its frequent) and they will alert future students accordingly.

1.00 /5

Worst agents I have ever dealt with, promise you the moon so you sign with them but then it’s all downhill from there. If you ever have any maintenance issues and are with them; Goodluck on trying to get hold of anyone and I suggest you don’t expect them to turn up and fix anything or if your lucky and they do show up they are guaranteed to cause more issues and damage which brings us back to the same cycle. Always there to let you down * in regards to the response As shown again there is no responsibility taken by the agents, their poor communication means they are even unaware the new machine is still "broke" with their maintenance person informing us nothing was broke and it was down to the pressure being to high which needed to be resolved, hence why as he fitted the new machine the same issue occurred. In terms of coins and paperclips I have attached a picture of what supposedly broke the drum (even though this was never the issue) in which was clearly not cleaned prior to tenancy along with the rest of the house. In terms of dates the machine broke on may 1st with back and forth attempting to fix it up until the 13th where the maintenance man said he was informing the agent it needed a new part or whole machine. May 16th- agents in contact informing they were reaching out to the landlord to approve a new machine. June 9th- informed machine has been ordered and will be fitted Friday the 10th. Surprisingly they turned up however same issue occurred.

Reply from agent

Dear Chloe, All feedback is important to us and it is disappointing to see the 1 star review you have given. Having looked into your maintenance issues at the property we have attended to all your maintenance issues through the course of your tenancy and repaired or fixed in a timely manor. The issue with your washing machine was down to the tenants at the property leaving coins and paperclips in your laundry which resulted in the drum breaking. A new washing machine was delivered within a few days at no cost to the tenants. Kind Regards Nicholas Humphreys Southampton

1.00 /5
Reply from agent

Dear Angel, All feedback is important to us and it is disappointing to see the 1 star review you have given. I have looked on the system and I have been unable to locate you as one of our tenants or applicants based on your name. I would be grateful if you could contact me directly on; bhavikp@nicholashumphreys.com so I can look in to your feedback. Kind Regards Bhav at Nicholas Humphreys Southampton

1.00 /5
Reply from agent

Dear Ryan, All feedback is important to us and it is disappointing to see the 1 star review you have given. I have looked on the system and I have been unable to locate you as one of our tenants or applicants based on your name. I would be grateful if you could contact me directly on; bhavikp@nicholashumphreys.com so I can look in to your feedback. Kind Regards Bhavik Patel at Nicholas Humphreys Southampton

Contact details
Opening hours

Unknown

Address

49 London Road, Portswood, SO15 2AD, UK

About

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Our team

Portswood Office

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