Dear Shiva, We have looked into your details and are unable to locate you as a customer of Nicholas Humphreys. Please can you send an email to portswood@nicholashumphreys.com with more detailed explanation and we will get back to you. Kind Regards Nicholas Humphreys Southampton

Dear Joanna, All feedback is important to us and it is disappointing to see the 1 star review you have given. I have looked on the system and as mentioned in our communication to you on the 28th November 2022, your daughter is in a fixed term contract therefore she would still be liable for rent till the end of her contract, having said that we have offered to find a replacement for your daughters contract. Regarding the maintenance issues raised as mentioned on the email with screenshots of your daughters property account no maintenance has been raised so we are unable to comment on this. Kind Regards Nicholas Humphreys Southampton

Dear Ben, I am extremely disappointed that you have left a negative review, I have looking into your feedback and our opening hours are 9am till 6pm on this occasion you had called at 6:15pm and left a voicemail regarding loss of house keys. As mentioned on the call to you we do not manage your property therefore your landlord would need to supply you with a key. Kind Regards, Nicholas Humphreys Southampton

Dear Fergys, All feedback is important to us and it is disappointing to see the 1 star review you have given. I have looked on the system and I have been unable to locate you as one of our tenants or applicants based on your name. I would be grateful if you could contact me directly on; bhavikp@nicholashumphreys.com so I can look in to your feedback. Kind Regards Nicholas Humphreys Southampton

Dear Alicia, All feedback is important to us and it is disappointing to see the 1 star review you have given. I have looked on the system and I have been unable to locate you as one of our tenants or applicants based on your name. I would be grateful if you could contact me directly on; portswood@nicholashumphreys.com so I can look in to your feedback. Kind Regards Nicholas Humphreys Southampton

Dear Jade, All feedback is important to us and it is disappointing to see the 1 star review you have given. We have looked on the system and all communications from Nicholas Humphreys to you and we can confirm we have not breech any GDPR policy. Your tenancy agreement was not inclusive of any (Gas, Water, Electric & TV Licence) bills which where not paid for the duration of your tenancy agreement therefore the utility companies have issued you with a debt recovery letter. We have provided you with full inventory report showing you the meter readings taken on move in therefore we would suggest you contact the utility provides directly to resolve this matter. Kind Regards Nicholas Humphreys Southampton