Absolutely horrific experience, WEAPONISED incompetence. I would give them zero stars if I could. Completely incompetent staff, consistently made accounting mistakes without rent payments and tried to get us to pay THOUSANDS more than we were meant to - took myself calling every day for 3 months and sending countless emails to fix this issue. The house was not clean when we moved in, and the bathroom sink was blocked which they charged us for (£150 to unclog a drain by the way) even though we'd just moved in - bet they charged the previous tenant too by taking it out of their deposit. Old, broken boiler when we moved in - didn't get fixed until 3 months into the tenancy. Consistently didn't tell us about 9 am house viewings until either late the night before or the morning of, and then sent emails complaining that it wasn't spotless despite the lack of notice. Took £560 of our collective deposit just for cleaning - even though we thoroughly cleaned the house. Prolonged the deposit repayment process - I phoned multiple times while waiting for the process to continue and every person I spoke to blamed it on someone else in their department. Again, weaponised incompetence - the length of time taken meant my house had to accept the charges as we needed the money back and they were deliberately taking advantage of the fact that we're students and don't have the money to let the deposit issue go on for as long as they tried to make it. Please please never use this company.