I would honestly give zero starts if I could. Renting a place with this agency is an absolute joke!! Communicating with them is honestly impossible, you’re on the phone with them getting told that things would get done straight away and then you find yourself waiting for another week or two to receive something as simple as a report!! Not to mention the fact that I’ve moved out exactly one month ago and still don’t even know anything about my deposit!! All they keep telling you is that they’ve got nothing else to do with it and it’s over to the landlord, when in fact they’re the ones holding everything up. If I knew, I would’ve NEVER rented a flat with them so please stay away!! P.S: There’s no need to lie and say you’ve got nothing to do with the deposit as I’ve contacted the landlord directly and been informed that they’ve contacted you on the 25th of November and you’ve told them you’d be contacting me as soon as possible with the amount that’s getting deducted from the deposit. You are the ones who are supposed to deal with that and you know it, the landlord keeps the deposit but you are the ones who agree with me on the amount that’s getting deducted before the landlord releases the deposit!