AWFUL ! I lived in 3 different student accommodation and dealt with 3 different agencies and I must say this one was the worst , the communication was horrendous nothing was being done or even communicated to me as to when it will be or what is happening , I had to chase up my refund for about 3 months and only received it the day after they said it would arrive , I whole heartedly do not recommend unless you enjoy chasing up the same thing 15 times And I never leave reviews so this has taking a lot for me to write this review