If I could rate this branch 0 stars if i could. Absolutely appalling customer service, don't care about any of their customers, just want the money. I'm currently in the process of hunting down a property somewhere in Peterborough because Belvoir first of all got our move in dates mixed up, supposed to be 3 months away to which we signed papers for, then got a phone call changing to 1 month away, to then 2 weeks later receiving next to no communication on any progress of referencing despite paying all fees & deposits. To then be told after I made contact myself to find out what was going on that the tenant had retracted their notice and we couldn't have the property anymore. I was then told that they were on a mission to find us a property as soon as they could, but this was over a week ago and I've heard nothing since. Rude staff who couldn't care less about our perspective on anything, unsupportive knowing we were first timers at renting and had no clue what we were doing! I would advise anyone to stay well clear and not bother giving them a chance at all.

I have used 8 different letting agencies in the past 10 years and Belvioir is the worst by a significant margin. Incredibly poor communication and rude and uncooperative staff is a company policy designed in order to frustrate and exasperate clients, with the sole objective of Belvior skimming as much money as possible for themselves. Shockingly bad. Its a shame you can't rate zero stars

If I could rate this branch 0 stars if i could. Absolutely appalling customer service, don't care about any of their customers, just want the money. I'm currently in the process of hunting down a property somewhere in Peterborough because Belvoir first of all got our move in dates mixed up, supposed to be 3 months away to which we signed papers for, then got a phone call changing to 1 month away, to then 2 weeks later receiving next to no communication on any progress of referencing despite paying all fees & deposits. To then be told after I made contact myself to find out what was going on that the tenant had retracted their notice and we couldn't have the property anymore. I was then told that they were on a mission to find us a property as soon as they could, but this was over a week ago and I've heard nothing since. Rude staff who couldn't care less about our perspective on anything, unsupportive knowing we were first timers at renting and had no clue what we were doing! I would advise anyone to stay well clear and not bother giving them a chance at all.

Avoid them like the plague

Do not trust this agancy they dont have any knowledge what they doing

Shocking will never use this company again worst communication skills ever as a company would not recommend !!! Lived in a mouldy house for 6 months and they have not done nothing about it f**king useless !!!!!!!! And top it off still kept my deposit and said it was my fault !!!

they are evicting me from a shared accomodation because they have had noise complaints from next door, they wouldnt belive me when i said it wasnt me making the noise, so i had each member of the household write a letter too back this up say im a good resident and that it wasnt me making the noise but when i told them this they said its too late for that now, since my eviction i have found new properties to move into but no other letting agences trust me as belvoir have given me a bad reference, its a shame because i gave up my flat too live in a shared accomodation so i would be closer to college, but now i am homeless and living in a tent, ive had too sell all my possesions as i dont trust keeping them in the tent, they have ruined my life and i havent done a thing wrong. Belvoir lettings, cruel to be cruel, kind to be decieving!